SUMMARY

• I am a generalist IT Business Systems Analyst CSM with minor product owner, project management and testing experience who guarantees an acquisition of requirements throughout the course of the development cycle, implements and performs tasks as needed for delivering no less than a minimum viable product and value on time and as expected.
• I have over ten years of experience in business analysis, project management, testing, training, marketing, client service and support. I offer a unique combination of analytical approach and creativity toward solutions for both internal and external stakeholders.
• My goal is to nurture successful project development from conception to maturity in a timely manner, within scope and on budget. My consultative background and attention to precise details make me an integral asset between client and development teams.
• I am versed in Waterfall and Agile software development methodologies including Kanban and Scrum.

PROFESSIONAL EXPERIENCE

Confidential

Product Owner / UI Designer

Responsibilities:

• Analyzed aspects of 40 year old server based non relational database system Utility Power Net “UPN” originally authored in COBOL. Initial project scope was to develop a new responsive UI catering to use on both desktop and mobile tablet devices. Proposed UI static images and animations developed using JustInMind application. HipChat, Slack, Lifesize and GoToMeeting used for interoffice communication and demonstrations. Personal module of focus was in Utility Service Orders. Developed JustInMind screen flows to enhance workflow strategies and provide a responsive screen design not previously available in UPN. UPN application provides accounting and billing services to over 250 rural utility cooperatives nationwide.
• Adopted new acquisition company ATS’s UI makeover of a modular web application project already underway. Responsive screen makeover of a 10 year old relational database platform already commenced using Kendo architecture.
• Championed core design team JAD sessions aided by 3 rd party SCAD consultant to engineer scalable widgets, components and patterns to address all aspects of customer billing information systems, financial accounting information systems, utility outage management systems and reporting systems. Scheduled and lead daily and weekly hour long design discussions and reviews with remote Subject Matter Experts in Wilmington, N.C.
• Worked with offshore Indian development team and domestic QA resources in SCRUM methodology to develop complete responsive Kendo based UI design and partial back end related updates. Feature UI enhancement focuses are application Chrome, system notifications, system app structure, systems voice, multitasking, system navigation and workflow strategy with consistency and enjoyment of use as UX initiatives. Overall goals achieved are reduction of noise, readability of forms, clear and consistent patterns for navigation, error handling, enhanced daily workflows including quick and easy multitasking across core areas of user conducted daily work. Additional goals are to provide easy visualizations of meaningful data allowing quick adjustments to increase revenue and savings. Solutions are tailored to reduce overall training through natural approach to task completion.
• As front end UI designer, drafted design mockups and documented technical criteria including security and configuration settings, field and data constraints and modal wizard workflows
• As SCRUM certified team lead, authored new user stories, enhancements, defects and UAT tracking tickets in Jira. Lead daily stand up meetings and ran product demonstrations for Subject Matter Expert review and acceptance, buy in and feedback.

Confidential

Senior Technical Business Analyst / Product Owner

Responsibilities:

• Developed product releases for Confidential Election Center Primaries and Caucuses live digital results data modules as well as the Confidential Election Center General Election live digital results data modules. Lead daily stand ups, backlog grooming ceremonies and contributed user stories to Jira following a Kanban development event driven process. Coordinated testing efforts through daily conference calls with offshore QA team and internal QA resources.
• Served as the liason to the Washington D.C. based, Confidential Politics vertical product owner and other business stakeholders to understand their needs, pain points, and priorities as it related to the politics domain and 2016 general election. Compiled information to provide product requirements to the internal delivery team
• Developed administrative user guide for use by Confidential editorial groups for the Confidential politics mobile iOS app. Participated in the CMS design for the Confidential politics mobile iOS app as well as product testing and release procedures.
• Conducted periodic reviews of supported devices, browsers and operating systems with product, technical and QA leads as it related to digital media software. Inventoried, secured and managed 30+ test devices for internal QA resources
• Developed acceptance criteria documentation, content mapping, and team workflow diagrams for politics realted work. Developed checklist documentation for onboarding processes of new hire employees and contractors.
• Conducted onboarding of new hire team contract QA resource, and two developer resources

Confidential

Senior Business Systems Analyst / Scrum Master

Responsibilities:

• Lead Scrum Team and contributed users stories to sprint development. Developed consecutive product releases for pilot mobile application Second Screen Event Application.
• Developed partnerships with the digital product manager(s) and other Radio business stakeholders to understand their needs, pain points, and priorities - utilized information to provide business and product requirements to the internal delivery team as well as external vendor partners
• Developed partnership with key vendor partners to gain a deep functional understanding of their product and associated roadmaps. Influenced the vendor roadmap so as to meet our business goals/needs
• Helped in technology planning by creating business cases, proposals and cost estimates for proposed technology initiatives and solutions. Performed competitive analysis of particular product categories to evaluate external vendor product options: Rovi / Artist Data, Song Sample / Rate Tiers
• Developed release notes for signature feature Last Songs Played production releases

Confidential

Senior IT Business Analyst / Project Manager

Responsibilities:

• Data Warehousing via DOMO third party SaaS for reporting on campaign marketing and account and revenue finance data
• New customer onboarding self service wizard design collaboration with the Catalyst Group UX design firm
• Salesforce public site hosted customer quote acceptance tool wire frame, process flow and user story development
• Business priority escalation team, process improvement via Jira ticket labeling, stack ranking and reporting
• Developed user stories and acceptance criteria for UI of quotation customer acceptance tool
• Work focus on transitioning legacy HDAP phone system database to developing SFDC as the primary CRM and Zuora as the primary billing agent for VBS Customer Service and Sales operations

Confidential

Senior IT Business Systems Analyst

Responsibilities:

• Payment Card Industry Data Security Standards 3.0 preassessment internal audit performed enterprise wide to ensure the safe handling of credit card data at every step in the process
• Areas of PCI compliant regulation focus included enterprise wide logging to SIEM (Security Information and Event Management) via LogRhythm, FIM (File Intgrity Monitoring) via Tripwire, PCI Network Segmentation of the CDE, PCI Segementation of eCommerce websites macys.com and bloomingdales.com, Patch Management to ensure regular software updates to fix security vulnerabilities, secured desktop PCs using applications to lockdown user permissions, storage drives and USB ports
• Performed gap analysis of infrastructure related policies, procedures, processes, diagrams, inventory lists, and device configuration standards for regards to PCI requirements to prevent, detect and react to security incidents related to the CDE Credit Data Environment
• Designed and deployed PCI self assessment questionaires to department leads
• Developed stylized template in word for standardized document control program
• Developed PCI required documents tracking and status worksheet derived from all PCI DSS version 3.0 documentation call outs as attributed to all Confidential ’s enterprise wide system owners
• Drafted project level Charters and BRDs (Business Requirement Documents) for executive level approval and project kickoff.