SUMMARY

• A Management Graduate with Salesforce CRM, SAP CRM, Hybris & QA with 9+ years of CRM Testing & Functional experience.
• Presently associated with Confidential - USA as a SFDC, Hybris & CRM Functional Consultant as well as Testing Consultant.
• Resourceful at maintaining business relationship with clients and customers to understand their process-oriented needs and by resolving their operations related critical issues.
• Track of achievements during the tenure, successful in developing and implementing various systems for enhancing the operations and process automation for business-critical activities and CRM implementation.
• Exceptional skills in communication, presentation with demonstrated abilities in leading large and small teams for achieving long-term and short-term objectives.
• My SAP CRM E-commerce, Hybris, Base customization, Marketing, Sales, Service.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, & Campaigns.
• Good understanding of Business Process.
• Have the experience to work with multinational clients - US, UK, Malaysia & KSA
• Extensive experience in SAP CRM, Worked on Base customization, E-commerce, Marketing, Sales, Service, Channel Management, Loyalty Management and CRM/ISU Testing.
• Proficient in software development life cycle including test strategy preparation, test plan development, test case creation, test execution and bug tracking.
• Thorough Understanding of Software Testing Life Cycle (STLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
• Worked on Sales Cloud, Service Cloud, ServiceMax, SFDC for Outlook.
• Good knowledge in Salesforce Automation - Selenium etc., process.
• Experienced in different types of testing, for example black box testing, white box testing, functional, GUI testing, and system, regression, integration, UAT.
• Responsible for reporting daily status and progress of testing to the project team.
• Created detailed QA documentation including QA reports, actively participated in SQA and project status meetings.
• Experienced in preparation of Test Plan, Test Case Development and Test Execution based on Business Requirements and Technical Specifications.
• Strong problem solving and analytical skills, with profound ability to prioritize and multi task goals in order to meet the time requirements.

TECHNICAL SKILLS

CRM Technologies: Salesforce CRM, SAP CRM & Hybris-Ecommerce & ServiceMax

Testing Techniques: Functional Testing, Regression Testing, Integration Testing, BCT, Smoke Testing & Role Based Testing

Test Management Tools: ALM QC and Quality Center, Solution Manager, JIRA & Cyara (IVR & CTI Testing Tool)

Data Management/ETL Tool: SQL server 2005

Bug Tracking Tools: ALM QC, Quality center 9.2 and 10.0,11

Operating system: Windows 7,8, XP, Vista & UNIX

Analysis & Project Management Tools: MS Project, MS Excel MS Word, Power Point, MS Visio

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce CRM Testing Consultant

Responsibilities:

• Working as a Sr. Salesforce CRM Testing Consultant/Lead.
• Implemented Salesforce CRM Lighting for (BNSF - Sales).
• Involving in workflows Testing (Email Trigger Functionalities for Milestones, Tasks, Approve & Reject).
• Validated the data models for each project types (Record Types: Disposition Sale, Disposition Lease-Sublease, Disposition Lease Termination (BNSF - Initiated & Customer Initiated), Acquisition purchase & Acquisition Lease.
• Helping to UAT testers by giving the Screen shots of the functionalities and Test cases flow.
• Leading or coordinating the Clients, Business Analysts with off shore team. Preparation of Test Plan and approach based on the Business requirements
• Execute System and Regression Testing.

Confidential

Sr. Salesforce CRM Testing Consultant

Responsibilities:

• Worked as a Sr. Salesforce CRM Testing Consultant.
• Involved in Salesforce CRM Lighting Testing (COB-Project)
• Integration Testing: Involved in SFDC and third-party Integration (Docupace, WIPS & Task Manager) & Role based Testing.
• Responsibilities Include – Test Planning, Test Design, Execution, Defect Management, Test Closure and Status Reporting.
• Work on maintaining users, Profiles and roles for inside sales/service Team (Small Mid Sales/Small Mid Service etc.,)
• Involved in UI & SFDC Testing with multiple projects
• Involved in Salesforce Mobile Testing for VDAO, COB, Merrill, Reports & Dashboard (Sales & Service) projects.
• Provided test estimates and efforts for stories.
• Participate in design walkthroughs with business stake holder

Confidential

Salesforce CRM Consultant

Responsibilities:

• Worked as a SFDC – CRM Testing Consultant
• Involved in Requirement Analysis, Test Planning, Test Design, Test Data Preparation, Execution, Defect Management, Test Closure activities & Status Reporting.
• Co-ordinate with client QA Manager on the test progress and quality of deliverables.
• Provides status updates to Leadership team at regular intervals.
• Involved all validation between UI to Salesforce (i.e., field mapping etc,
• Involved E2E functionalities with in SFDC environment.

Confidential

SFDC CRM Consultant

Responsibilities:

• Worked on SFDC CRM E2E Testing/ServiceMax testing.
• Integration between SFDC & Legacy Systems.
• Run the batch jobs and check whether data is floating to Legacy Stems (through Middleware)
• Validating the Field Service functionalities using ServiceMax.
• Verified Easy Mobile accessible system for Field executives to access information from any place.
• Requirement understanding and raising anomalies
• Test Scenario / Test Case preparation and review.
• Test Execution (Integration & E2E)
• Given training on SFDC to team members.
• Given KT related to Use cases to the team member.
• Coordinate with the client on status & clarifications.