IT Support Specialist/Quality Control Resume Reston, VA - Hire IT People

PROFESSIONAL EXPERIENCE

IT Support Specialist/Quality Control

Confidential, Reston, VA

Responsibilities:

Collaborate with Compliance Quality Control Team to efficiently assess, control, and annul vendor access as needed
Handled a variety of issues, from easy to most complex ones; effectively deployed top - notch analytical and technical proficiency to guide the problems resolution process; conduct staff trainings and advise peers on operational issues resolution
Maintain Registration / Account Management (R/AM) System through meticulous and timely transaction entries
Perform software testing and upgrades through utilization of Quality Control systems to deliver 100% accountability at all times; absorbed additional duties and responsibilities due to demonstrated superior dependability and leadership skills
Tracks production problems, and troubleshoots them to ensure application productivity
Provide security access administration for UNIX and 200 Confidential applications Lotus Notes and VPN platforms
Create and manage shared mail-in databases, generic mailbox IDs and resources
Perform Lotus Notes account creation for all user and system accounts, audit security access requests to ensure compliance with Freddie Mac policies and standards
Manage access modification to all UNIX and Lotus Notes group membership
Handle 24/7 on-call support for business-critical employee access issues
Serve as point of contact for manager escalations when the manager is away from the office
Troubleshoot VPN security and connectivity issues
Working with Access Recertification team to de-provision system ids, user ids, net-groups and groups on NIS and local servers
Supporting customer requests using the Oracle Identify Management System and Remedy Incident Ticketing System
Through the Access Recertification process, de-provision accounts on behalf of the resources owners through the Monthly Privilege User Access process, Financial System Applications process, and Annually Business Security Requirement process
Provisioning and de-provisioning accounts to Quest System (VAS), single sign-on (SSO) for UNIX authenticating through AD
Cleanup (remove) old tokens from RSA Console as well as Reset/change user’s pin in RSA Console

Branding/Marketer (freelance)

Confidential

Responsibilities:

Deliver superior graphic design service to develop and introduce a highly compelling logo, effective color schemes, and business cards to establish an innovative brand identity and successfully build customer loyalty
Designed, launched, and manage company website

Branding Manager/Marketer

Confidential

Responsibilities:

Conceptualized and presented corporate marketing materials, including brochures, posters, booklets, advertisement, and signage; strengthened market impact of the business through by revitalizing their overall image via design renovations
Developed and employed an innovative and highly-compelling brand identity, thus generating new business opportunities and new potential clients

Designer/Production Manager

Confidential

Responsibilities:

Delivered superior designer services, based on market, customer needs, and fashion trends analysis; generated accurate specification sheets through Excel utilization; developed reasonable pricing policy for production agents
Established effective distance collaboration with overseas factories and partners
Organized and coordinated Off-Price Show in Las Vegas and New York to increase sales of showroom clothing
Exceeded prescribed quotas, thus improving revenues and enhancing market position

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It Support Specialist/quality Control Resume

Reston, VA

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