SUMMARY

• Around 6 years of overall professional IT experience with Salesforce.com CRM Application Support, Design, Development, Testing and Implementation as Administrator and Developer. Certified SFDC Developer (Platform Developer I and Admin).
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, Administration, Configuration, Implementation and support experience on Salesforce CRM in Agile and waterfall Development Methodologies.
• Hands - on Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, Process Builder, Lightning App Builder, triggers, Email alerts and business logic.
• Good Experience in developing Apex Classes, Triggers, writing Workflows and HTML, CSS3 and JavaScript and JQuery.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Proficient in Data Migration from Traditional Applications to Salesforce using Apex Data Loader and Informatica cloud.
• Customization of Salesforce.com Accounts, Contacts, Leads, Opportunities, Cases, Campaign, Solutions, Standard Objects &Custom Objects. Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Integrated Salesforce with external applications like oracle systems using Force.com APIs (SOAP and REST)
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Excellent analytical, de-bugging skills and documentation skills along with testing techniques including unit testing, system testing, User acceptance testing and regression testing.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills. Worked as onsite and offshore support for the clients.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Operating Systems: UNIX, LINUX, Windows 2007/2010.

Database: Microsoft SQL Server 2015/2017, 10g/11g, IBM DB2, SQL& PL/SQL.

Data Management Tools: Data Loader, Informatica on-demand.

Tools: Eclipse, Copado, Rational Rose Enterprise, TOAD, SQL Enterprise Manager, SQL Query Analyzer, Jira, ER-Win, MS Visio, Power Designer.

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

Salesforce Developer

Responsibilities:

• Responsible for requirements gathering/documentation, test plan creation/coordination, working through the change management process for each deployment and all code development.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Set up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Implemented Service Cloud modules Case Management, Web to Case, Knowledge, Article Management and Solutions.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Agile Development Methodology was followed for the implementation.
• Retrieved data and its functionality from Third-Party API’s making REST callouts and displayed within the lightning component.
• Integrated applications with salesforce.com using SOAP web services API.
• Actively involved in design and development of custom CRM solution to service
• Developed lightning components, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Created Process Builder for Create a record, Email Alerts, Scheduled Actions and Field Updates.
• Design/Develop the Force.com database model, Apex and Visualforce User Interface.
• Validate deployment by running all Apex test runs for all classes to ensure the code coverage is above the threshold required 75% for deployment into production.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects &Custom Objects
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Assisted in scope deals, determine/document requirements and implemented the integration process from inception to implementation.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Experienced in using Data Migration tool called Data Loader. Used field level security along with page layouts in Lightning to manage access to certain fields.

Environment: Saleforce.com platform, Lightning Experience, Lightning Components, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Windows, SOQL, SOSL, Sandbox, Profile settings, WSDL, HTML, CSS, Java Script.

Confidential - Saint Louis, MO

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation.
• Worked with the sales operations team, product management team and other stakeholders to capture requirements.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Developed Custom Objects, Custom Reports and configured Analytical snapshots to dump the data into on a regular basis for sales, performance and lead generation statics.
• Interacted with various Business users for requirements gathering.
• Used refined global search in Lightning by developing Apex classes and Controllers
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Used Data Loader to migrate data from Oracle to Salesforce database &configured in Oracle application to Salesforce platform; migrated leads, accounts & contacts to Salesforce using third party tools.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Extensive experience on Visualforce pages & Page layouts according to the Business requirements.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating New User interface using JavaScript, HTML and CSS in Visual Force Pages.
• Designed and deployed Custom tab s, validation rules, Approval Processes an d Auto-Response for automating business logic.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Created and maintained the documentation for Design, Migration and Integration.
• Configured the GitHub to maintain the different versions in common development env.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript, Windows.

Confidential - Cleveland, Ohio

Salesforce Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Reports, Custom Objects, Custom Tabs, HTML, Java Script, Eclipse IDE, Subversion.