PROFESSIONAL SUMMARY:

• Around 7 plus years of experience in IT industry includes in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM) & Waterfall Methodologies.
• Around 4 years of experience in Sales force CRM both as Administrator and Developer.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Manage all ongoing projects related to Service Cloud including interfacing with development and IT teams.
• Maintain and Customize Sales Cloud and Service Cloud and Marketing Cloud applications.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API and used MuleSoft for Integration purpose.
• Experience with implementing Salesforce App Exchange products.
• Extensive experience in analyzing’s converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Worked on different Sandboxes for development & testing, involved in migrating the code to production instance in installments using Change Set. Configured Chatter to track emails from Outlook to Salesforce by following a user.

PROFICIENT TECHNOLOGIES:

Lightning Experience Development: Lightning Components, Aura Framework, JavaScript Controllers, Server - side Controllers.

Salesforce.comDevelopment: Apex Language, Apex Trigger, Apex Class, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML.

Administration: Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets) and Migration tools, Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates, Pardot Integration

Languages: Apex, Java, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Workbench

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Operating System: Linux, CentOS, Solaris, z/OS

Source Code Management Tools: TFS, GIT, SVN

Scheduling Tools: control-M, Autosys, Crontab

Applications/Web servers: Weblogic Server, IBM Webshpere, Tomcat, JBOSS, Apache, IIS.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based &owner-based sharing rules across objects and sharing data to different set of roles.
• Involved in SFDC Administrative tasks like creating Profiles, Roles, Users, Custom Permissions, OWD settings, Sharing rules.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc.
• Work closely with prospects/clients to identify technical requirements and technical Infrastructure for CRM based enterprise solutions.
• Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot .
• Integrated Pardot with Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.
• Designed Implemented and deployed the Service Cloud with various custom-built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Supported Production deployments, User Rollouts and quick fixes.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP

Confidential, Austin, TX

Middleware Administrator

Responsibilities:

• Implementation of Confidential Public Service Platform (APSP) for Clients (State of Ohio, Iowa, Kansas)
• Implementation of APSP ( Integrated Elibility Systems) which includes different components (Portal, Adobe Live Cycle, Oracle Identity Management, BI Publisher, SOA/BPM/OSB, ECM, OPA, Informatica, Oracle Content Server ).
• Installed and configured Weblogic Server, Tomcat Server, and Apache Servers.
• Helping Clients to get to go with APSP Product.
• Integrated COTS products with APSP.
• Working with Services and testing web services (Rest API's, SOAP Services) for integration issues.
• Troubleshooting day to day issues by analyzing Thread and Heap dumps.
• Configuration of OEM for monitoring and for alerts.
• Working experience in JSON Format data, SOAP Services & Rest Services.
• Automating build and Deployment and supporting all the applications which integrate with APSP Product using Jenkins.
• Configured APSP product to integrate with MDM, IDM, SOA/BPM/OSB, Federal Hub Services, Adobe Live Cycle and BI Publisher/
• Configuration of Apache, and OHS web servers and setup of Single Sign on for Web Applications

Confidential

System Analyst

Responsibilities:

• Installed and configured enterprise applications on WebLogic Application Server
• Deployed Various J2EE applications onto the clusters and Application servers and supported accordingly.
• Configured Execute Threads, Connection Pools and JMS Bridges etc. for different components of the system.
• Installation and Configuration of Apache Webserver as weblogic Proxy.
• Configured BMC Patrol and SiteScope for monitoring of Production Environment.
• Troubleshoot applications, servers, clusters, testing problems and customer problems.
• Took Thread dumps, Heap dumps, pstack and prstat and analyzing to find the problems in application.
• Used Jprobe to diagnose and resolve performance bottlenecks, Memory leaks, excessive Garbage collection, threading issues and other Java coding problems.
• Created Weblogic Portal domain and created projects, application and portal application in Weblogic workshop.
• Created Users, Groups and Roles and assigned users to Groups and Roles.
• Created Entitlements for Portal Resources and Setting Up and Managing Content. Involved in implementing different data types and defining data types in Weblogic portal.

Environment: WebLogic Server 10g,11g, Apache-Tomcat, Sun One, J2EE, Web Services, LDAP, XML.