PROFESSIONAL SUMMARY:

• Around 6 Years of experience in Salesforce.com CRM platform as an Administrator/Developer.
• Strong Knowledge in Salesforce Administration, Development, Customization, Data Validation,SFCC (Demandware), Sales, Marketing, Customer Serviceand Support Development team.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Experienced in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Expertise on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Extensive experience in data migration from traditional applications to Salesforce.com using Apex Data Loader Utility.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Strong knowledge of marketing, sales and service clouds
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Good experience in Salesforce.com configuration for Service Cloud, Sales Cloud, Market Cloud with an emphasis on Service Cloud solutions.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Experienced in using Salesforce Lightning UI. Created lightning apps by combining Lightning design system and Lightning component features.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK, Chatter, Streaming, METADATA API.
• Strong understanding of Object-Oriented Programming methodology.
• Worked with the JavaScript frameworks like JQuery and AngularJS.
• Working knowledge of Salesforce Development including Apex Triggers / Classes / Controllers, Visual force, Rest API & Soap API, SOQL, and SOSL.
• Experience in using version controls like SVN, GitHub, and Bitbucket.
• Experience in Creating and Setting up the Release strategy for Salesforce projects.
• Excel at working independently and in team environments, accustomed to working on complex projects.
• Quick and Independent learner, extremely motivated and adept at building strong working relationships with peers and management.

TECHNICAL SKILLS:

Salesforce.com: Reports, Dashboards, Validation Rules, Users, Roles and Profiles DeploymentsAdministration(Change sets), Workflow Rules, Approval Process, Sandbox RefreshmentsApex, Data Loader, Import Wizards, Packages, Custom Apps, Custom LabelsPortals, (Customer and partner), Sharing Settings, Lightning Experience.

Salesforce.com: Apex Language, SOAP, REST, Apex Class & Apex Web Services, SFCC Development SOQL, SOSL,Visual Force (Page, Component & Controllers) HTML, XMLService cloud.

Lightning Experience: Salesforce Lightning Design system and Lightning components, Aura Framework, JavaScript Controllers, Server -side Controllers

Deployment Tools: GitHub, Copado Release Management Tool

Methodologies: SDLC, Agile/SCRUM, Waterfall

Web Technologies: JSP, Angular, XML, HTML, Java Script, CSS, Bootstrap.

Languages: C, C++, .Net, Apex, JAVA

Database: Oracle 9i/10g, SQL, MYSQL

Tools: Visual Studio, Eclipse, Force.com IDE, SOQL Explorer, Notepad++, JIRA, Rally.

Operating: Windows, MAC OS, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Deerfield, IL

Sr. Salesforce Developer

Responsibilities:

• Involved in discussions with all team members to provide best solution for migrating Salesforce Classic to Salesforce Lightning.
• Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.
• Used lightning Process Builder to overcome complex workflows which easily automates the business process in a new visual presentation.
• Integrated Salesforce.com with Desk.com to implement tight ticketing system for multiple users.
• Participated in the daily onsite and offshore calls and ensuring offshore complies to the design and code standards and processes.
• Experienced in working with the merchant tools and functions like business manager andworked with the eCom Functional Lead at Onsite for the agile activities.
• Worked in developing various Apex classes, components, and Visual Force.
• Used APM scripting to use data from Data Extensions. Used SOAP API to invoke triggers and conduct redundant data.
• Demonstrate complete understanding of the overall project, with the ability to provide input and direction to team members across all disciplines to deliver successful ecommerce solutions
• Implementation and support of Sales Cloud and Service Cloud programs on Salesforce.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on translating several Visual Force pages to lightning framework.
• Integrated Salesforce.com with Desk.com to implement tight ticketing system for multiple users.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented quote approvals using Oracle CPQ Cloud (Big Machines) in-built approval functionality.
• Consistently learns the ins and outs of Salesforce Exact Target and its capabilities to stay competitive in the email marketing space, including but not limited to
• Manage all CM tools (JIRA, Jenkins, ANT, GitHub, and Visual Studio) and their usage/process ensuring traceability, repeatability, quality, and support.
• Work with User Interaction and User Experience teams to create wireframes, user flows, site maps and schematic user interfaces.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed and configured journeys using activities within the Journey Builder and launched in the production after thorough testing.

Environment: Salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Visual force, Web services API, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, HTML, Reports, Dashboards, JIRA, Windows.

Confidential, Eden Prairie, MN

Salesforce Developer

Responsibilities:

• Analyzing client requirements and creating design documents and Technical documents.
• Interacted with Business users for requirements gathering, analysis and development.
• Implemented in Agile Scrum, test frequently development methodology.
• Integrated Salesforce Application with Oracle SOA.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Case, Lead, Opportunities etc.
• Customization and Implementation of Salesforce.com Community Cloud.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts, and configured the Permissions based on the Organization hierarchy requirements.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Replaced all the JavaScript buttons with Quick Actionsor Lightning Components in Lightning.
• Worked with Salesforce.com premier support to resolve technical issues.
• Wrote JavaScript’s to enhance look and feel of the Salesforce Custom Pages.
• Created automated web UI tests for transition from a historic system to the Salesforce system.
• Developing UI Pages using JQuery, JavaScript, and CSS.
• Prompt response to defect tickets and work towards bug fixes.
• Provided the training to Business users about the system.
• Developed various custom tabs and components for Service console to resolve the custom issues/cases at minimum time using several technologies like Visual Force, Bootstrap, jQuery and JavaScript.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization through monthly releases.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Implementation of Data Loader for loading the data.

Environment: Apex Classes, Chatter, Visual Force Pages, Email Services, Java, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows, Apex, HTML, CSS, JavaScript, JQuery, Sandbox, Visual force, Eclipse, Core Java.

Confidential, Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce Integration Developer in the organization.
• Integrated Salesforce data with external systems by writing Salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visual force Page each time the page opens.
• Designed, developed and deployed Apex Triggers, Apex Classesconsidering governor limits and various other components as per the client and application requirements.
• Developed Visual Force Pages using standard/custom controllers and extensions as applicable.
• Used Sales Cloud to get the customer information together in an integrated platform that incorporates marketing, leadgeneration, sales, and customer service and provides access to applications through the AppExchange.
• Experienced in web technologies like HTML, Ajax, CSS, XML, and JavaScript.
• Worked on Jitterbit to automate the processes of reporting, Data Mapping and connecting it to partner’s application.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented the requirements on salesforce.com platform and Force.com IDE Plug-ins using Eclipse and GitHub.
• Created appropriate data conditioning templates and field mapping files for data loading.
• Worked on User’s Profiles, Workflow &Approvals, Permission Sets, Roles,Groups, Queues, and Sharing Settings etc.
• Worked on different App Exchange Products.
• Worked on various Salesforce standard objects like Leads, Accounts, Contacts, Cases, Roles, Opportunities, and Products.
• Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented Salesforce apex annotations like isTest, seeAllData etc.

Environment: Saleforce.com platform, Sales Cloud, User’s Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Force.com IDE, Eclipse Plug-in, Data Loader, SOQL/SOSL Queries, JavaScript, Java, HTML, AJAX, HTML, CSS, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visual force development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Salesforce latest product launches including Wave Analytic.
• Developed wave dashboards using Salesforce platform as the backend.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual force pages as user Interface.

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader