Solution Owner Resume

SUMMARY

A professional with 20 years of experience in SDLC of the software designing process including requirements gathering, prototyping, proof of concept, design & delivery.
Demonstrated expertise in all phases of SDLC well versed in the Agile & Waterfall methodology.
Excellent communication and liaison skills enhance the ability to secure deeper levels of stakeholder engagement and drive global, cross - functional teams.
Extensive experience in Telecom Billing domain (OSS/BSS, Billing, Charging, Rating, AR & Collection, Customer Management & Ordering).
Effective communicator & negotiator with strong analytical, problem solving and organizational abilities. Excellent team player, strong interpersonal and communication skills combined with self-motivation, initiative and the ability to think outside the box.

TECHNICAL SKILLS

Business Modeling: Microsoft Visio, UML

Defect Tracking: Mercury Quality Center

Languages: C, COBOL, PL / SQL, HTML, SQL

Databases: Oracle, Teradata

Operating Systems: Windows, LINUX

Product Expertise: Amdocs CES, Ericsson BSCS, Promotion Engine

Misc.: Rally (CA Agile)/DevOps, JIRA

PROFESSIONAL EXPERIENCE

Solution Owner

Confidential

Responsibilities:

Working as a Solution Owner for Capability Uplift Programs for Confidential - Confidential for Business (TfB) billing team handling B2B customers, bridging the gap between business & dev team.
Engaging TfB stack holders mainly marketing, care, accounting, legal, taxation to understand their pain point and finalize capabilities.
Owning the product vision and utilizing it to create a dynamic product feature roadmap
Communicating customer context and acting as the user proxy for the products
Handling day to day activities for analyzing, interpreting and translating business needs into business requirements (Mainly front-end experiences).
Finalizing the scope of the project, Creation of capabilities & features in JIRA, process flows, presentment of the solution to business along with the use cases from production.
Creation of features, acceptance criteria, user stories & intake in JIRA. Engaging Delivery Team to complete assessment and LOE.
Assessing the technical solution to ensure its alignment with the requirements/capabilities.
Participation in architectural design sessions and approving of the design.
Review and approve of the Test plans and test cases.
Monitoring and managing production issues prioritizing them a per criticality & resource availability.

Sr. Business System Analyst

Confidential

Responsibilities:

Working as a Lead Consultant at DISH Network (Client of Confidential ).
Leading the end-to-end delivery of Accounting & Commercial reports from DWH (Teradata).
Designing & coordinating the development of ETL/Data Mart/Tableau dashboard.
Day to day activities includes engaging Accounting & Commercial team’s Director/Sr. Managers to collect requirements.
Providing the cost estimation and delivery schedule for the reports.
Translating the business requirements into technical requirements. Creation of HLSD/FSD.
Managing and coordinating the Design (JAD sessions), Development and Presentment of the reports on Tableau.
Preparing the flow charts & high-level Test plans and reviewing the test plan prepared by TQA.
Publishing weekly status report to Dish & Confidential management.
Engaging onshore & offshore resources for the delivery of the reports.

Business System Analyst

Confidential

Responsibilities:

Worked as a BSA in the Promo Team executing the Monthly Bill Credit & Rebate related promos.
Worked closely with Confidential - Confidential Marketing/Financing/Legal teams to gather business & system requirements and prepare PRD/FSD.
Prioritization of business, systems requirements and understanding of pain points from internal and external stakeholders (Promotion Engine/Billing System/EIP System/MW).
Collaborating with cross-functional teams (including 3rd party vendors like YA & Citi) of engineers, leads, architects and designers to deliver the Rebate related promos.
Contribute to technical conversations around deadlines, engineering solutions and guide and help dev team to understand the requirements and deliver the quality product
Creation of User Stories, Use Cases & Acceptance criteria in Rally (CA Agile).