SUMMARY:

• Collaborative and Influential management professional with over 20 years of multi domain in product management, project management, data analytics, systems integration/migration, compliance & SOC2 audits.
• Domain experience includes healthcare, retail FMCG, BPM/ECM and financial sectors.
• Adept at guiding customer programs with proven record of gaining customer trust and building strategic relationships.
• Adaptive team leader and mentor with strong team leadership skills, committed to promoting high standards and company values.
• Considerable experience working with C - Suite for strategic and budgetary planning for organization scalability.
• Successfully launched 15 customer products (on-prem and cloud), generated a combined revenue of $5 million and reduced waste by quarter million dollar through process improvements
• Led program management strategies resulting in 75% improvement in implementation and support processes.
• Managed market research, product planning and development resulting in innovating product features.
• Successfully managed SOC2 and CMMI audits improving security and governance by 90%.
• Successfully managed multi-cultural teams, both onsite and offshore.
• Knowledge of Order Protocoling, EHR and PACS systems.
• Knowledge of healthcare quality standards like NCQA, HEDIS.
• Over 7 years of programming background in technologies such as C. C++, .net, Oracle and SQL and delivered solutions in retail mobility solutions, loan generation systems and warehouse management systems.

SKILL:

• Knowledge of Cloud based system
• Vendor and Customer Management
• Data analytics and visualization
• Project Management & Compliance/Security audits
• Knowledge of DB systems
• Interpersonal and conflict resolution
• Knowledge of Python, C++, .Net
• Negotiation and problem solving
• Certification in Big data, Oracle
• Certification in Professional Scrum Master (PSM)
• Prince 2 Certification
• Certified ITIL V4
• Knowledge of Jira, Confluence, Splunk and GitHub

PROFESSIONAL EXPERIENCE:

Confidential

Director of Applications Engineering

Responsibilities:

• Implementing processes, policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.
• Collaborating and assisting scrum teams, Product development and Product owner/manager for sprint planning and release management
• Leading a modified agile approach to deliver over 15 project releases over a period of 14 months that cumulatively integrated multiple data sources into the target system.
• Coordinating with Product manager, SME’s, Sales and marketing to review the product gaps and identify steps to mitigate risk to the product release
• Managing a portfolio management project that will help reduce the Operations & Management cost by eliminating the redundant application.
• Coordinate with Product manager and client services team to review the change management requests
• Managing product and project budget and resource allocation.
• Facilitating Strategic and Product management initiatives toward company vision.
• Tracked and reported project status on a weekly basis to upper management and to the client.
• Conducting contract renewal and strategic partnership discussion with clients senior-level decision makers
• Successful implementation of Order Protocoling at multiple Veteran health location.
• Led a technical team to successfully integrate with Vista and PACS system.
• Single point of contact for client issues and escalations
• Successfully managed the process of monthly/Quarterly server maintenance and performed penetration test on AWS to ensure security conformance.
• Conduct team building activities to Coach, mentor and motivate team members within the organization for moving to the next level.

Confidential

Care Management Project Manager

Responsibilities:

• Partnered with Directors, VP and Advisers to identify, review and update respective project pipelines and advise on business process optimization opportunities
• Managed requirements, milestone and deliverable expectations in 2 large-scale client projects implementing care management software solutions.
• Created budget and resource allocation plans.
• Provided project management and leadership, guidance, and assistance as part of mentoring team members.
• Worked with subject matter experts, Implementation Specialist and Business Analyst, development and quality team to define the overall scope
• Accountable for delivering quality and well tested software releases
• Responsible for project oversight, governance, and status reporting using approved ITS methodology.
• Established and managed documentation process as per SOC2 audit guidelines
• Managed all aspects of risk assessment and internal audit plan development.
• Coordinated interviews, synthesized results, facilitated team discussions regarding identified risks and related proposed audit scopes, and prepares final audit plan for Audit Committee approval
• Executes completion of the SOC2 Audit Plan, measured by planned monthly report issuance, to within 95% of the Audit Committee approved plan
• Led project team to achieve multiple end to end lifecycle implementations with a budget over quarter million dollars

Confidential, TX

Project Manager

Responsibilities:

• Managed a project team of +18 members with a budget of over half million dollars to implement Population Health Management solution at clients like Harvard Pilgrim, Kaiser Permanente, Health Smart, Community Health Plan of Washington, MIINS
• Managed Health Information Exchange projects. Knowledge of X12, 834, HL7 interfaces
• Worked with subject matter experts, Implementation Specialist and Business Analyst to define project scope and objectives.
• Monitored and Mitigated project risks and scope creep to reduce risks to overall project
• Developed and delivered detailed work plans and reports to internal stakeholders and clients senior management team
• Worked with clinical staff to review the clinical code, assessments, review of annual changes to ICD and HCPCS code
• Developed stage plans, highlight reports, risk logs, requests for change.
• Worked in collaboration with account management/Commercial development team to understand the client’s issues and escalations
• Managed client expectations by ensuring the delivery of the highest quality service
• Coaching, motivating and mentoring team members to ensure highest quality of work
• Managed the Project budget and finances