SUMMARY

• 7+ years of IT experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development.
• Enhancements, testing, deployment and maintenance of enterprise applications.
• Involved in various projects in end - to- end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
• Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1 Mobile Administration and Chatter applications.
• Created Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
• Experienced in writing Visual force pages, controllers by fetching the data using Web Services REST API, SOAP API.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications. Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Experience in Providing Training and Documentation on Salesforce Apps to the end users.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts,
• Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and dashboards.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
• Have knowledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups and Master-Detail relationships.
• Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
• Implemented Security and sharing rules at Object, Field and Record levels for different users in the organization.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to the functional needs.
• Good exposure to AppExchange applications.
• Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.
• Proficiency in Java, J2EE and the latest frameworks like JSF, Oracle ADF components
• Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.
• Excellent analytical, logical and programming skills, Self-Motivated, Self-Starter, and can work with minimal supervision with effective Communication skills and Organizational skills combined with attention and Time management skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Controls, Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Lightning Process Builder

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform

Databases: MS SQL Server, PL/SQL, Oracle, MS Access, and MySQL

Languages: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Documentation Tools: MS Office, MS Visio Pro

Operating Systems: Windows Variants, UNIX/LINUX, MAC OS

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

SFDC Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Customized page layouts for Products, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Developed custom logic for the business transactions.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Worked with SOQL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
• Created outbound API triggered SMS leveraging Sales Cloud data to send dynamic SMS.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Involved in a lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this service cloud.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, validation and formula fields to the custom objects.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Was closely involved in all phases of testing - Unit Testing, System Integration Testing, User Acceptance Testing - Regression and Functional.
• Recording all the test cases in ALM (Application Lifecycle Management) and tracking the defects.

Environment: Salesforce.com, Lightning, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Oracle and windows.

Confidential, Memphis, TN

SFDC Developer

Responsibilities:

• Analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on the gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created Email templates for inbound emails using Visual force for the clients and customers.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards. A
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.
• Extensively involved in writing Test classes and moved code into production environment.
• Participated in the training sessions provided by the Salesforce team and supported the end users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Managed Users, hierarchical Roles, Profiles, Security controls.

Environment: Saleforce.com platform, Apex, Visual force, Controller extensions, Data Loader, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Sandbox Test, Oracle and windows.

Confidential, San Jose, CA

SFDC Developer

Responsibilities:

• Created workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Customized salesforce.com application based on the user needs.
• Field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Managed Order Management system using Apttus CPQ which integrated with salesforce.
• Configured sales force products with Order management system.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.

Environment: Saleforce.com, Data Loader, Workflow & Approvals, Dashboards & Reports, Import Wizard, Apttus CPQ, Custom Objects, Custom Tabs, Email Services, Data Migration, Security Controls, Eloqua, oracle and windows.

Confidential

SFDC Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed a web-to-lead functionality which directs leads to Salesforce CRM.
• Wrote Custom Formula fields and Validation rules.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple Visualforce pages for various requirement needs.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC Designed various HTML Email templates for Auto-Response to customers.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
• Helped integration team for accessing the SFDC data using Web Services.

Environment: Saleforce.com platform, Force.com Sites, Apex (Classes, Triggers), Visualforce (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Components and controller, Data Loader, Oracle and windows.