PROFESSIONAL SUMMARY:

• An astute professional with over 7 years of IT experience in Salesforce.com with 2+ years’ experience in Lightning Developer and Certified Salesforce Developer and Administrator.
• Proficient in dealing with the functionalities related to the Service Cloud, Sales Cloud, Community Cloud and Force.com Cloud.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Implemented Security and sharing rules at Object, Field, and Record Level for different Users at different Levels of Organization. Also Created various Profiles and configured the permissions based on the Organizational hierarchy.
• Experience in using Salesforce Lightning UI. Created multiple Lightning components and Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Hands on experience in Lighting App builder and Building Lighting components, framework, responsive applications for devices.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Strong Knowledge in Sales force Administration and Customization, Data Validation, Workflow Rules,
• Approval Processes and Custom Objects and their Relationships (Master - Detail & Lookup), Profiles and Permission sets, Sharing Rules, Email Services, Page Layouts and Data Loader.
• Excellent experience working with Salesforce.com sandbox, production environments.
• Proficient in Integration (synchronous & asynchronous) with other integrated tools such as REST and SOAP webservices.
• Proficient in setting up Angular JS Framework for UI development and VF pages with HTML, CSS, JavaScript and jQuery.
• Experience in capturing, analyzing, documenting and realizing the business requirements to design on Salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Visual Workflows & Workflow rules, Approvals, Process Builder triggers, Email alerts and business logic.
• Good Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard and Data loader and used Data loader for Data management like Import, Export, Upsert & Delete in salesforce.com.
• Have extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Approval Processes, Force.com API.
• Experience with Force.com Migration tools such as ANT, Eclipse.
• Have good knowledge SOQL, SOSL, Visual force, Apex, Force.com.
• Have good experience on Debug Apex scripts using system debug Logs Console to catch Exceptions and executeGovernors Limits.
• Proficient in working under Agile Development Environment.
• Good leadership qualities to support the goals of the organization.
• Proven ability to quickly adapt to new areas and technologies and bring out of box solutions in a collaborative environment.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Salesforce1 Lightning App Builder, Apex Data Loader, S-Controls, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects, Sales Cloud, Service Cloud, Force.com cloud and Marketing Cloud

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Excel Connector, Migration Tool, Force.com Flex Toolkit.

Databases: Force.com DB MySQL, Oracle 10g/11g, Microsoft SQL Server 2008/2012/2016

Web Technologies: ASP, XML, JSON, DHTML, HTML, XHTML, CSS, XSLT, AJAX, VB Script, JavaScript, jQuery, Angular JS, Web Services (SOAP and WSDL

Languages: Apex, Ajax, C, C++, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL.

Operating Systems: Windows/XP/VISTA/ Window Server 2008/2012/2016

Version Control: GIT, CVS, Subversion, VSS

Application Servers: BEA WebLogic, IBM Web Sphere 5.0, Apache Tomcat 5.0

PROFESSIONAL WORK EXPERIENCE:

Confidential, San Diego, CA

Salesforce.com Developer

Responsibilities:

• Closely worked with SalesForce.com team while implementing the solutions for the requirements.
• Manage the implementation of the CRM application using salesforce service cloud and sales cloud methodologies. Design and developed the Strategies and product requirement.
• Worked with Sales Agents and Sales Engineering executives to identify and purse opportunities.
• Developed Prototypes on SFDC environment for proof of concept demo and for customer endorsement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on self-Service portal an online support channel for your customers allowing them to resolve their inquiries without contacting a customer service representative.
• Worked on Partner Portal is to support our Partners. Partner users are Salesforce users with limited capabilities.
• Worked on Salesforce Lightning Components, events and controllers for building customized components replacing the existing ones.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Design the Application security and data access per the complex need of business using Profiles, Roles, Org wide defaults, record level security, field level security, page-layouts, and record types.
• Developed APEX classes, APEX triggers, APEX test classes, Batch apex schedule apex classes visual force pages, SOQL, SOSL, Custom Controllers and Controller extensions. Also modified existing triggers and classes as per the standards to meet the business requirements.
• Integrated Salesforce with other internal applications using SOAP and REST services.
• Implemented End to End Service Cloud & Service business Process with expert in Email-case, Web to case, Live chat, Live message(SMS to case), Phone to case, Open CTI, Omni channel, Case Routing.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Responsible for setting up Filed Level Security. Implemented Field Level security for sensitive data holder fields.
• Created Custom Objects and defined lookup, Many to Many relationship and master-detail relationships on the Objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Involved in end-to-end testing and gathering feedback from business users.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SandBox, Security Controls, Developer Console, Integration, Eclipse IDE Plug-in, Windows.

Confidential, Austin, TX

Salesforce.com Developer/Admin

Responsibilities:

• Involved in SFDC application setup and customization to match the functional needs of the Company.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Developed Web API using MVC framework for all business logic and exposed to front-end interfaces.
• Responsible for Setting-up Angular JS Framework to achieve data binding between HTML and JS objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Force.com API, Informatica On Demand, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in the analysis, design, development, and customization in the implementation of Salesforce.com modules.
• Worked with Sales Agents and Sales Engineering executives to identify and purse opportunities.
• Implemented Salesforce Development Cycle covering Sales and Service Cloud.
• I am working in Salesforce where I am part of team implementing Sales.
• Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL Queries.
• Worked on enhancements to SFDC application as required by business users from time to time which included implementations in Service Console of Sales force.
• Worked on Salesforce implementations from inception to delivery.
• Involved in running scheduled jobs which includes running daily reports, dashboards and batch classes.
• Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using Visual force Pages, Apex Triggers.
• Handy experience in database operations, system processes, and analyzing errors that occur when executing a transaction or while running unit tests, which are processed in Debug Logs.
• Written Apex Triggers and classes with code optimization taking into consideration the Governor limits as a solution in attaining the customizations requested by the business users.
• Actively managed in resolving issues during testing phase and deployments both in Sandbox as well as Production.
• Played an active role in supporting the release team during the deployments in staging environment and production, performed the post deployment activities in production.
• Actively coordinated and participated in the meetings with the offshore teams and in alpha review and has been one of the key point of contacts in the team.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Components & Controllers), Workflow & Approvals, Reports, Email Services, Security Controls, Force.com Explorer, Apex Triggers, Salesforce.com Data Loader, Eclipse IDE, Custom Objects, Custom Tabs, SOQL.

Confidential

Entry Level Salesforce Developer

Responsibilities:

• Involved in the analysis, design, development and customization in the implementation of Salesforce.com modules.
• Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL Queries.
• Worked on enhancements to SFDC application as required by business users from time to time which included implementations in Service Console of Sales force.
• Worked on Salesforce implementations from inception to delivery.
• Involved in running scheduled jobs which includes running daily reports, dashboards and batch classes.
• Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using Visual force Pages, Apex Triggers.
• Handy experience in database operations, system processes, and analyzing errors that occur when executing a transaction or while running unit tests, which are processed in Debug Logs.
• Written Apex Triggers and classes with code optimization taking into consideration the Governor limits as a solution in attaining the customizations requested by the business users.
• Actively managed in resolving issues during testing phase and deployments both in Sandbox as well as Production.
• Huge data loads included millions of records- thereby involving my intense role during data migration for all the major projects in production and sandbox instances.
• Actively coordinated and participated in the meetings with the offshore teams and in alpha review and has been one of the key point of contacts in the team.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Components & Controllers), Workflow & Approvals, Reports, Email Services, Security Controls, Force.com Explorer, Apex Triggers, Salesforce.com Data Loader, Eclipse IDE, Custom Objects, Custom Tabs, SOQL.