SUMMARY

• Accomplished business and information technology consultant with more than 30 years of experience in program and project management of information technology initiatives.
• Served as a program and project manager on numerous engagements and undertaken Business and Strategic Planning, Confidential, Program Management, Technology Assessment, and Systems Implementation engagements for his clients.
• Made significant contributions to Confidential industry by focusing on the assessment of the financial and service impact of Confidential engagements on corporations.
• Worked with many organizations seeking entree into the Confidential industry and has assisted them in developing their approach to the Confidential market.
• Consulted on a broad range of sourcing and program management initiatives, including: Desktop, Networks, Telecommunications, Data Center, Legacy Maintenance, Application Development, Offshore, Infrastructure, Shared Services, Global Operations, Insourcing, Manufacturing, and Business Process, and has helped organizations to re - outsource as initial sourcing agreements have come to term.
• Negotiated numerous IT and BPO Confidential agreements that covered Hardware, Telecommunications, Software Licensing, and Maintenance and Support Services.
• Helped organizations to develop their program management office, and establish resource strategies and governance policies and procedures for delivering information technology systems and services.

PROFESSIONAL EXPERIENCE

Confidential

Director

Responsibilities:

• Forest Laboratories, a prominent pharmaceutical company, wished to establish an offshore Confidential program office for its information technology organization. Mr. Confidential helped the company to establish a program office that would manage the offshore Confidential vendors, recommending its governance structure and operating principles.
• Management of the development of the sourcing governance program for Merrill Lynch
• Management of a sourcing governance benchmarking program for Merrill Lynch
• Leading a project to develop sourcing policies and procedures for GMAC-RFC’s new, Sourcing Management Office, development of business processing Confidential agreements to support its mortgage business
• Assessment of the student information system project's implementation plan for Johns Hopkins University
• Establishment of a vendor management program to be used by Pharmacia
• Design and development of a supplemental senior executives compensation application for the entertainment division of a multinational publishing company, BMG
• Delivery of a records management assessment for the relocation of BMG into its new 300,000 sf headquarters
• Development of an insourcing strategy for Aventis pharmaceutical that was used in renegotiating their Confidential agreement with their incumbent Service Provider

Confidential

Information Technology Consultant

Responsibilities:

• Leading a re- Confidential project for a leading pharmaceutical company, Pharmacia, that guided its migration to a new service provider. By establishing a more tightly constructed governance program and more relevant service level metrics sustained through financial guarantees, the company will be able to secure a better class of service and reduce its operating costs by more than 35 % for these services. Also led the data center.
• Leading the Confidential project for IT operations for AdvancePCS, a pharmaceutical benefits provider
• Facilitation of request for proposal for the consolidation and Confidential of global call centers for a medical products manufacturer, Baxter
• Leading the assessment of Baxter’s Confidential agreements with its managed services provider
• Review of Confidential options for Welch Allen, a medical products manufacturer,
• Review of the sourcing strategy for information systems for Yamanouchi (Pharma)
• Development of a sourcing assessment worksheet for Merrill Lynch
• Assessment of resources to construct Merrill Lynch’s inter-company services agreements
• Assisting Fidelity issue an RFP for its materials distribution center, recommending service level agreements, and pricing programs
• Determination of the Confidential services required by the International Money Fund
• Evaluation of a global data center consolidation program for ABN AMRO
• Leading the development of a strategic sourcing plan for GMAC-RFC
• Establishing a due diligence process for an insurance services and software development company, PMSC, that was conducted on a fast-track basis to determine whether an Confidential program would provide the client with substantial cost savings.
• Evaluation of the cost and benefits associated with terminating an Confidential agreement for data center facilities management contract at a Mid-western mining company
• Review of the strategy for the renewal of an Confidential agreement for AMTRAK
• Evaluation Com Energy’s information technology Confidential options and implementation of a Primavera-based project plan for transition of outsourced services for this public utility,
• Conduct of a strategic sourcing assessment for the global infrastructure transformation of a manufacturing company, Rockwell
• Leading the assessment of business process Confidential options for Standard Parking
• Development of a chargeback process for ALCOA Aluminum’s outsourced services
• Review of the data center Confidential process undertaken by the NYC Transit Authority
• Leading the facilitation of the RFP and selection process for an offshore application development and maintenance provider for Hartford Life Insurance
• Evaluation of a vendor's Confidential proposal tendered to a public utility that sought to out­source its information technologies operations
• Leading a provider selection process for a Midwest manufacturing company’s offshore business process support Confidential project
• Delivery of an Confidential training program for a service providers sales personnel
• Development of a chargeback process for a global manufacturer’s outsourced services
• Delivery of customer awareness training for Confidential providers, UNISYS and Verizon Data Services that helped them re-engineer their business processes
• Development and delivery of Confidential methods and procedures courses for Motorola
• Development and delivery of Confidential education programs for Baltimore Gas and Electric, Merrill Lynch, PRG-Schultz Nestle Corporation, and Teck Cominco, a Canadian mining company
• Development and delivery of an Confidential boot camp for DCI that enabled customers and service providers to better understand the Confidential process

Confidential

Information Technology Consultant

Responsibilities:

• Development of a systems strategy for sales force automation for a division of Allied Fibers
• Preparation of an implementation strategy for Chase Manhattan Bank’s deployment of Siebel's Intranet-based customer relationship management system that recommended the use of the Rational toolset
• Development of an Information Systems Framework for New York City's Administration for Children's Services to guide the future development of information systems for its 7,500 primary and 6,000 secondary user population. Established an enterprise strategy for internet/intranet enablement of its core systems, and established systems development methodologies for these applications and designed the necessary systems infrastructure to support its critical business applications.
• Evaluation of the COSO Enterprise Risk Management Framework for NRI
• Evaluation of a Year 2000 systems re-engineering project for VNS, a polling company,
• Development of a marketing strategy and for Hitachi, a Japanese based Confidential provider, that was used to introduce its services to the American market. Also developed marketing presentations and collateral materials to support the marketing strategy.
• Review of Confidential marketplace and market opportunities for Dun & Bradstreet’s Data and Credit Management Services
• Leading a project to assist an Confidential call center business, AFNI, better understand its market opportunities, and redevelop its contracts and negotiating strategy in accordance with this new strategy
• Evaluation of a software escrow service bureau as a source of supplemental revenue for the IT Division of a global food company
• Analysis of multimedia publishing technologies for a venture capital group
• Determination of enabling technologies for a business-to-business e-Commerce site to support The Confidential Institute’s services brokerage; developed implementation plan, design methodology, and technology budget for the initial application offering