SUMMARY

• 5 years of experience in IT industry with 4 plus years’ experience in Salesforce.com (SFDC) CRM as an Developer/Administrator.
• Experience in working with all phases of Salesforce Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance.
• Adequate development experience with Apex Language, Apex Triggers, Apex Class & Apex Web service, VisualForce (Page, Component & Controllers) and Salesforce Lightning.
• Experienced in evaluating business requirements, Entity relationship diagram and implementing them to Salesforce objects, Junction objects, Lookup and Master - detail relationship.
• Expertise in various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
• Experienced in security and sharing rules at objects, field, and record level for different users at different levels of different levels of organization.
• Customized Page layouts, Page layout assignment based on the profiles in the requirement.
• Developed custom formula fields, field dependencies, validation rules, workflow rules and approval process for automated alerts, field updates and email generation according to the requirement.
• Experienced in Data migration to Salesforce using Import Wizard and data loader utility.
• Used SOQL and SOSL Queries within Governor limits for data fetching and manipulation needs of the application.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Worked on Visual Force Components, VisualForce Pages in Salesforce using Lighting Design System.
• Experience in developing web interfaces through Force.com and standard web techniques such as HTML, CSS, XML, JavaScript.
• Experience using Web Services using REST API, SOAP API.
• Hands-on experience in using software methodologies such as Waterfall and Agile.
• Experience in SFDC development in implementing Apex classes, Apex Triggers, and Force.com API.
• Developed Lightning Applications using both Standard and Custom Lightning Components based on the business and user requirement.
• Handling data migration tools like Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.,

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VisualForce Pages / Components, Apex Web services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), Migration Tool, Force.com Eclipse IDE Plug-in

Languages: C, C++, Java, APEX.

Web Technologies: HTML, DHTML, CSS and JavaScript, XML

Methodologies: Agile, Scrum, SDLC

Databases: Microsoft SQL Server, MySQL & PL/SQL

Tools: / IDE: Eclipse, My Eclipse and Force.com Eclipse IDE.

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

Operating Systems: UNIX, Windows XP/ VISTA/7/8/ NT/ 2000/ 2003

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Upgrading apps from Salesforce classic to Salesforce Lightning to provide better interaction for user interface.
• Using Visualforce Pages and Java Script code to give enhanced visualforce pages shared between Classic and Lightning.
• Responsible for creating and configuring Console application in Lightning.
• Experience on Agile methodology process attending daily standup calls.
• Develop VisualForce Pages using standard/custom controllers and extensions as applicable.
• Work on Process Builder to send email alerts to recipients and update records in an object.
• Create Batch Apex and Apex Scheduler classes in salesforce to process bulk data.
• Update the APEX Controller and Helper functions according to the business requirement.
• Using Apex Data loader and Import wizard for migrating records to sources, loaded data into Call Center application for cleaning of data.
• Perform inbound, outbound integration with external systems using REST API and SOAP webservices.
• Develop Formulas, Validation rules, Email templates and mail merge templates for standard and custom objects.
• Create and develop report and dashboards using standard and custom record types on various objects for business users.
• Use change sets for code deployment between Sandbox and production environments for final implementation and code deployment.
• Using SOQL with Governor Limits for data manipulation required for the the application using Force.com Explorer.
• Manage OWD settings, profiles and create various permission sets, sharing rules and roles as per the requirement.

Environment: Salesforce.com platform, Lightning app builder, Lightning Design System, Permission sets, Change sets, Visualforce pages, SOQL,Agile, Process builder, Batch apex, Apex scheduler, Apex dataloader, dashboards, Workflow and approvals

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Integration Developer in the organization.
• Developed reusable Lightning components using Interfaces.
• Experienced in handling Lightning Bundle component, controller, helper, design.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Implemented Visualforce Pages, standard and custom controller classes and triggers based on the requirements gathered.
• Created and developed the custom objects, Validation rule, Page layouts, Custom tabs, Components, Visualforce Pages which fits the application.
• Developed security for the application using Profiles, Roles, Permissions sets and sharing rules for the organization.
• Developed Apex Triggers to implement a business logic.
• Load/Manage the data using Apex dataloader and excel connector.
• Executed connections between Salesforce and external systems using REST API (Heroku system).
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com explorer.
• Deployed application from Sandbox to other different Sandbox as well as Production environments using change sets.

Environment: Salesforce.com platform, Lightning app builder, Lightning Design System, ANT,REST API, Eclipse, CSS, custom objects, validation rule, pagelayouts, custom tabs, profiles, roles, Permission sets, Change sets, Visualforce pages, SOQL, Apex dataloader.

Confidential, Johnsontown, PA

Salesforce Developer/ Administrator

Responsibilities:

• Worked on Salesforce Lightning combining the new Lightning Design System, Lightning App Builder and Lightning Components to enable easy access to apps build on Salesforce lightning Platform.
• Created customized Lightning components changing the existing ones; using JavaScript on the client side and Apex on the server side.
• Designed new Lightning components by adding CSS and Design Parameters for better appearance.
• Hands-on experience working on Agile SDLC using Scrum framework.
• Created Email templates to respond on multiple issues with customers.
• Defined Assignment rules, Escalation rules to implement proper guide to cases to the case team members.
• Worked on data migration from Salesforce objects using Data loader.
• Developed Approval rules for certain fields and Validation rules for the custom objects.
• Designed Roles and Profiles for managing the Security for different particulars working in the organization.
• Developed Lightning Process builder flows, Connect API, Chatter and quick Action.
• Created and developed Apex Classes, Controller Classes, extensions and Apex Triggers for different functional demands in the application.
• Designed Batch Apex and Apex Scheduler classes for processing mass amount of data basing on requirements.
• Created webservice classes for real time integration using REST API.
• Hands-on knowledge in developing Custom Triggers using Apex Programming and performed Asynchronous calls to complete the business logic.
• Designed Visualforce pages and included Apex classes to allow customers login and submit their service requests.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.
• Worked on migrating components using Force.com IDE, Ant migration tool, Change Sets. .
• Deploy new changes using Inbound and Outbound Change sets.

Environment: Salesforce.com, Salesforce Lightning platform, Force.com IDE, Data loader, Apex programming, Roles and profiles, Validation rules, Approval rules, REST API, Agile, ANT, change sets, Process builders, Connect API, Chatter, dashboards, Visualforce, SOQL and SOSL.

Confidential

Salesforce Administrator

Responsibilities:

• Integrated experience on Salesforce.com combining different business systems using integration tools.
• Created, implemented and deployed the user setup, profiles and roles, Custom objects, Custom tabs, Validation rules, Workflow rules, record types, page layouts, Visualforce pages basing on the needs of application.
• Designed Custom objects and assigned lookup and master-detail relationships on the created objects and junction objects.
• Developed Custom field, picklists, Dependent picklist and validation rules to the custom objects.
• Created Approval process for the application by defining custom formulas in different stages of approval.
• Designed profiles and enabled objects and field level security to hide critical information.
• Gathered sales and marketing reporting requirements and translate them into Einstein reports and dashboards.
• Migrated data of Accounts, campaign, contacts using Apex Data Loader from legacy system.
• Administered processes of .csv import file updates into accounts, contacts using Data loader and Import Wizard for customer records.
• Created users, roles, public groups and defined role hierarchies, sharing rules and record level permissions to maintain shared access among different users.
• Developed various web pages in Visual Force to gather various customer enquiries and performed logics for transferring cases to different queues based on the type of customer enquiry.
• Created various Reports (Tabular, Summary, Matrix and Joined ) and Report Folders to better utilize Salesforce and composed various Reports and for different user profiles based on the need in the organization.
• Customized dashboards for the service representatives and case team members to keep record of the cases assigned to them.

Environment: s: Salesforce.com Einsten, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, REST, JSP, HTML.