SUMMARY

• Having 8+ years of experience in IT with 5+ years in Salesforce.com development, application security, integration, deployment, data migration, and configuration. Involved in all phases of Software Development Life Cycle (SDLC) and 3 years of experience as Java Developer.
• Created Custom Objects, Custom Fields, Pick List, Data Management, Forecasting, Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards.
• Good working experience in various capacities such as Salesforce Developer, Salesforce Administrator and involved in various phases of the entire project.
• Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Workflow Rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products and Price Books, Cases, Forecasting, Reports, and Dashboards.
• Expertise in setting up Escalation Rules, Assignment Rules, Auto Response Rules, Duplicate Rules, Matching Rules, Web to Case, Mail to Case features.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Enabling the cases for Communities’ users, created Dashboards to display in community management.
• Integrated Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST API
• Knowledge on Salesforce Inbox with sales context from Salesforce alongside relevant emails making it easier to find the perfect response.
• Created Profiles, Roles, Page Layouts, Org - Wide default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs, and Dashboards.
• Implemented External Data Sources and used External Objects to get data in real time from External Systems instead of Webservice Callouts.
• Implemented Session Cache to reduce Webservice callouts to External System.
• Implemented Shield Encryption on sensitive data to ensure data is secured even in rest state to compliance.
• Experience in Administration, Development, and Maintenance of Salesforce Org and Custom User Interface using Force.com, Visualforce, Custom Controllers, CSS, JavaScript, AJAX, and APEX to fulfill the functional needs.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in working on force.com developer toolkit including Visualforce Pages, Apex Classes, Apex Controllers, and Apex Triggers to develop custom business logic.
• Implemented best practices for Apex triggers, Apex classes to avoid governor limits.
• Used meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Developed salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning Components, Standard/Custom Objects, Roles and Profiles, Objects, Roles, and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, Apex, SOQL, SOSL, Web Services, Data Loader.

Web Technologies: SOAP, REST, HTML5, XML, CSS3

Languages: JAVA/J2EE, JavaScript, jQuery, APEX

IDE: Force.com IDE, Eclipse IDE, GIT, ANT, Bit Bucket, Force.com Workbench, Automation Tools

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce Lightning Developer

Responsibilities:

• Worked in an Agile environment with SCRUM.
• Worked with the Business Operations team to refine and scope technical requirements derived from business objectives and customizing the application to meet the business requirement.
• Worked on Service Cloud, Community Cloud.
• Create Salesforce org related processes, Page Layouts, workflow rules, and testing the automated processes
• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules.
• Create/Develop custom applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports.
• Perform advanced Salesforce administration tasks like Sandboxes management, Salesforce release and patches, User management, workflow rules, Permission Sets, Assignment Rules, Matching Rules and Duplicate Rules.
• Create Salesforce Dashboards and Advanced report generation for Business teams, Division Managers and users as needed.
• Created Workflows rules to perform time triggered tasks, email alerts, and field updates and used Process Builder to create records, update related records, post to chatter and Submit for Approval.
• Experience with TIBCO for real-time data integrations for the Org.
• Design/Develop integrations between Salesforce and external systems.
• Develop new functionality within Salesforce.com, integrating with Third party applications (SAP, JAVA, .Net), using REST API Web Services.
• Used Custom Metadata to configure the lightning components UI and Lightning Design.
• Used Custom Settings to configure email notifications, and flags.
• Created Named Credentials to use for Integration services.
• Worked on developing a custom community with Build Your Own template theme and developed various Lightning Components, Apex classes, Apex Triggers, Approval Processes.
• Worked extensively in development and customization of Lightning Components with JavaScript Controllers.
• Create Apex triggers and Apex classes, Apex Test Classes (Code coverage) for Salesforce CRM development to meet the complex business process requirements.
• Good hands on practice with the new Lightning System Design which helps to create modern enterprise apps using Lightning App Builder quickly and easily and Lightning Components Performed.
• Built Customized reusable lightning component-UI Framework using Lightning Framework and aura framework.
• Handle all administrative duties including Org maintenance, troubleshooting errors, automation maintenance, data security & governance, and other routine tasks
• Created/Executed SOQL and SOSL based queries to perform data analysis during Report Development.
• Migrating the code/components from Sandbox environment to Production using Change Sets and ANT Migration Tool, Eclipse Tool, CI/CD.
• Worked with Marketing Cloud Team to send email notifications to overcome the standard Salesforce email limit.

Environment: Force.com IDE, Custom objects, Batch Apex Jobs, Lightning(Components, Controllers & Helpers), Validation Rules, Apex Data Loader, SOAP API & REST API, SOQL & SOSL, AppExchange, Agile /Scrum methodology, Service & Sales Cloud, Eclipse IDE, ANT,GIT, Process Builder, Workflow & Approvals, Apex Classes & Triggers, CSS, jQuery, JAVA, AngularJS, HTML, JAVA Script.

Confidential

Salesforce Lightning Developer

Responsibilities:

• Worked with the Business Operations team to refine and scope technical requirements derived from business objectives and customizing the application to meet the business requirement.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created a user interface in Lightning using Aura Components, JavaScript, CSS for a user to enter case details and submit into Salesforce.
• Data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Data loader.
• Performed detailed analysis of business and technical requirements and developed the Apex classes.
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, High volume customer portal, Visualforce sites) for business support and technical support for its channel customers.
• Created a Complete file Upload utility in Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to the Salesforce case record.
• Created Apex methods for the lightning controller and helper methods to perform DML Operations on the case records.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed Visualforce Components.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment and CTI Interfaces.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using JAVA.
• Creating Web Services for handling requests and API and SAAS based applications using REST or SOAP based web services.
• Worked on integration of two instances using Apex REST API callouts and parsed JSON responses provided by third-party systems connected via REST inside Apex Classes.

Environment: Force.com IDE, Custom objects, Batch Apex Jobs, Lightning(Components, Controllers & Helpers), Validation Rules, Apex Data Loader, SOAP API & REST API, SOQL & SOSL, App Exchange, Agile/Scrum methodology, Service & Sales Cloud, Eclipse IDE, ANT, GIT, Bitbucket, Process Builder, Visual Studio Code, Workflow & Approvals, Apex Classes & Triggers, Visualforce(Pages, Controllers & Components), CSS, jQuery, JAVA, AngularJS, HTML, JAVA Script.

Confidential

Salesforce Developer

Responsibilities:

• Worked on Agile Methodology.
• Involved in gathering business and technical requirements and building the application right from the scratch and deployed it to production.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases, Leads, and Campaigns etc.
• Created several custom Objects, Custom tabs, validation rules, Auto-Response rules and approval processes
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components, and Visualforce Pages.
• Data cleanliness & accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked on tools like Workbench, Data loader & Jitterbit for mass updates, import and export of data.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Designed and developed Triggers, apex classes and Test classes for the integration module specific to business requirement.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Worked with Organization-Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing to implement Record- based sharing.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Developed salesforce community using visual force pages and apex classes.
• Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.
• Developed applications visually using custom-built Lightning components.
• Assist in the implementation of security practices by monitoring login and user activity, deactivating unused users, field tracking, and set up an audit trail to identify the changes made by users.
• Developed salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Configure profiles, permission sets, role hierarchies, sharing rules, object and field level security, record level permissions to provide shared access among users to protect sensitive information.
• Extensively used REST APIs for integration between Salesforce and on external systems. Integrated applications using Web services by consuming the WSDL files for extracting the data from the external systems.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Created customizable softphones that function as fully integrated parts of salesforce and the salesforce console with CTI (Customer Telephony Integration System).

Environment: Salesforce.com Platform, Standard and Custom objects, Validation Rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, JavaScript, AJAX, Custom Tabs, Access and Security Controls, Eclipse, Force.com IDE.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs of the application.
• Migrated data from external sources and performed Insert, Delete, Upset & Export operations on millions of records. Designed and developed Service Cloud and Integration.
• Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• With Apex programming language as backend and Visualforce Pages as a user interface.
• Implemented Pick Lists, Dependent Picklists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts, and Field Updates.
• Worked with SOQL, SOSL and Governor Limitations to store and download the data from the Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Sales Cloud and incorporated enhanced features as required to streamline Business Process.
• Implemented Salesforce Service Cloud and Opportunity Management (Case Management, Entitlement Management, Product & price book, High Volume Customer Portal, Partner Portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented Data Loader through the Command Line Interface to extract the data from the database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Supported the Data Migration activities for migrating the data from various business sources with the support

Environment: Salesforc.com platform, Apex, Visualforce (pages, Component, and Controllers) pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.