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Salesforce Administrator/developer Resume

Plano, TX

SUMMARY:

  • Passionate IT professional with total 5 plus years of working experience, with 3 years of experience in Salesforce Administration and development and 2 years of experience as Software Developer.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked on various salesforce.com standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards and reports.
  • Implemented security and sharing rules at object, fields and local level for different users.
  • Developed and maintain Validation rule configuration , Record types, Picklists, Page layout management, Mobile setup, data management (uploads), Email templates, folder management, and public groups , as well as other configuration items
  • Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
  • Imported data into Sales Cloud like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
  • Translating business process into Custom Objects and creating Lookup Relationships & Master - Detail Relationships.
  • Worked with custom Workflow, Notifications, Workflow, Approval processes , and Lightning Process Builder
  • Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
  • Competent understanding of general sales/marketing concepts to effectively communicate and work with the business partners and translate their wants into needs
  • Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Set-up Logging History, Set-up Audit Trail & Data Migration.
  • Experience in Trigger , Test Methods, and writing SOQL and SOSL queries.
  • Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
  • Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts
  • Experienced in working with and developing for Salesforce Lightning components.
  • Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
  • Understanding and functionality of Web Services for SOAP API and REST API.
  • Developed Reports and Dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance.
  • Experience in effectively translating business requirements into systems solutions using Visualforce and Apex.
  • Involving in client meeting and implementing the process, based on the client requirement.
  • Supports the training department with new material for end users on the Salesforce.com application. When called upon, help to train the new and existing users how to use SFDC and related applications
  • Conduct QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users.
  • Participates in cross-functional Agile team that address strategic business issues involving CRM.
  • Participates in monthly development Sprint including design documentation and testing
  • Proficient in Microsoft Office suite of applications Microsoft Excel, PowerPoint, Access and Microsoft Outlook.
  • Skillful in MS Excel, creating PivotTables and pivot charts, Formula functions, VLOOKUP, Macros, Data validation, Analyzing data, Group data.
  • Experienced in Microsoft Outlook skills, Share and configure calendars, Plan meetings, Assign tasks.
  • Capable of Creating presentations, templates and interactive slideshows. Inserting, embedding and linking media and data . Inserting hyperlinks and formatting media, Linking and embedding video, Using the advanced timeline, Broadcasting and sharing a slideshow
  • Write coding using HTML, CSS and PHP.
  • Created/Developed/Designed web designs and maintained the websites.
  • Provided high level of customer service by ensuring all deadlines were met in a timely yet professional manner.
  • Communication with good Listening, Presentation and Intrapersonal Skills.
  • Team player, excellent performer in a fast-paced environment. Self-motivated, quick learner and proactive.

TECHNICAL SKILLS:

Salesforce technologies: Apex, visual force, SOQL, SOSL, Web services(SOAP, REST), Lightning Components, Email template, formula, Validation rules, apex trigger, Workflow rules, Approval Process, Process Builder, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards.

Salesforce Tools: Salesforce Status, Salesforce Blog, Salesforce Admin Digest, Trailhead, Salesforce inspector, Salesforce navigator, Field Trip, Demand tool, Apex data loader

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Data Modeling: UML, ERD, DFD, MS Visio, Draw.io

Databases: SQL Server 2012 & 2016, Oracle, MS Access, Peoplesoft.

Programming Languages: Java, C#, .NET, HTML, CSS, Apex, PL/SQL, Python, JavaScript

Workflow: time-dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management: Waterfall, Agile

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Tx

Salesforce Administrator/Developer

Responsibilities:

  • Involved in SDLC including Analysis, Requirement gathering, Designing, Development, Enhancements and Testing.
  • Worked on Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Worked on configuration using Roles, Profiles, Public Groups, Sharing rules.
  • Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created and customized Fields, Page layouts, Record types, Search layouts, Custom Buttons, Links, Related lists, Record types and Validation rules.
  • Deliver continuing Support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
  • Responsible for setting up login restrictions and resetting the user passwords.
  • Worked with Informatica ETL team for creating Data mapping for source and target (Salesforce) systems.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Responsible for weekly and monthly Data Export, updates and backup for the organization .
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce objects.
  • Responsible for creating Queues, Workflow rules and tasks to share and automate work to the users in the Queue.
  • Created and maintained Reports and Dashboards to provide fast access to key business metrics.
  • Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
  • Implemented Web-to-lead to track and solve leads from the website Created Workflows and Approval processes and developed validation rules.
  • Configured Email templates for approval processes and other field updates.
  • Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
  • Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
  • Implemented Salesforce Service Cloud and Case Management for business support customers.
  • Designed Validation Rules along with Roll-Up Summary fields to maintain data quality and consistency.
  • Developed Web Services using SOAP, JSON, REST and AJAX, executing calls and interpreting responses (SOAP and/or REST).
  • Programmed in JavaScript with proven knowledge and experience extending JavaScript libraries such as Bootstrap, jQuery, and AngularJS.
  • Created Visualforce pages, Lightning Pages, Apex classes and triggers.
  • Followed Agile SCRUM methodology that includes iterative Application Development, Bi-weekly Sprints and Backlog and Refinement Meetings.
  • Worked with Product Owners and other development team members to determine new features and user stories.
  • Co-ordinate with the Testing team and set up test data.
  • Participate in Daily Stand-Up to provide updates of the progress being made.
  • Used JIRA to track status of stories and attach any needed document.

Confidential, Sunrise, FL

Salesforce Admin

Responsibilities:

  • Interacted with users to understand complex business requirements and documented the requirements.
  • Created productive documents which will be used by rest of the team to have better understanding of Salesforce.com CRM.
  • As a part of Administrative Tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
  • Controlling different user profiles based on the need in the organization hierarchy
  • Creating various profiles and configured the permissions based on the organizational hierarchy.
  • Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
  • Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
  • Created technical design document and functional design documents as per business requirement.
  • Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
  • Customized Tabs among different business user groups and business centers.
  • Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
  • Worked with Security like sharing model, data structures, data modeling, & database schema is required.
  • Worked on creating Reports, Dashboards, Report Types on standard and Custom objects.
  • Involved in Data mapping and Migration of data from legacy systems to Salesforce Objects and fields using Data Loader and Import Wizard.
  • Implement Email-to-Case, Web-to-Case for automation of the case creation.
  • Writing Case Escalation Rules to escalate the case to another support agent or support queue and notifying the case owner with the emails depending on the time frame and difficulty of the case issues .
  • Conduct QA Tests on changes to Salesforce.com.
  • Delivered Support for continuing Salesforce .com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users.

Confidential

Software Developer

Responsibilities:

  • Hired as student web designer to manage, design and code websites implementing flash, html and CSS for clients and small businesses in Bangalore and across the globe. Created logos, brochures and business cards for multiple clients while maintaining positive client relationships.
  • Designed layout in Adobe Fireworks, produced slideshow in adobe flash, enhanced all digital photos in Adobe Photoshop and logos created using adobe illustrator.
  • Created a new brand, coded and designed all aspects of the cupcake contessa including Logo, business cards and website. Developed a portfolio base layout to illustrate product.
  • Worked closely with regional directors who were impressed with the quality of my work.
  • Built strong relationships with clients by working hard to understand their brands and business objectives.
  • Provided high level of customer service by ensuring all deadlines were met in a timely yet professional manner.
  • Created/Developed/Designed web designs and maintained the websites.
  • Programmer for online product catalogs, advanced pricing calculation, order forms, quote forms.
  • Fully integrated virtual shopping cart, user accounts, e­mail campaigns, maps, directions, and blogs.
  • Link Archiving, Google analytics, SEO management.
  • Office network, e­mail accounts, phones, digital photos, scanning, faxing etc.
  • HTML/CSS/PHP/MySQL/XML/Java/Flash/jQuery/ActionScript/ Adobe Creative Suite ­ Photoshop, Flash, Fireworks, Dreamweaver, Illustrator, After Effects.

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