- Seeking a challenging position in a growth driven organization, where I can demonstrate my technical and business skills. I possess results - driven, logical and methodical approach to short term and long term goals and objectives to make company to reach its pinnacle.
- Resolved day to day issue raised by user according to their criticality level defined in SLA.
- Created change request in case of any changed required in previous configuration.
- Validated the changes with user through demo process.
- Prepared functional specification in case of any new enhancements required.
- Reviewing incoming mail in regular basis.
- Attended weekly meeting with Module owners and Key users
- Involved in knowledge transfer sessions from our senior consultants.
- Prepared issue tracker weekly wise and send to the supervisor with status.
- Having clear understanding of various business partners,idoc types and message types involved in client business process
- Worked on demands and incidental tickets.
- Analyzing the incident tickets and providing permanent solution
- Analyzing the problems to provide solution to the user generated errors and incident.
- Providing the solution to the users generated errors on various subject like pricing, sales document, item category and schedule line category.
- Responsible to resolve maintenance requests.
- Analyzing the errors, searching for causes of errors, provided corrective solutions and suggested for preventive actions to avoid recurrence.
- Involved in month end closing issues support.
- Involved in requirement gathering and blueprint creation.
- Configured the client business process in sap as per business requirement.
- Configured sales document type, item category, schedule line category etc.
- Customizing of various documents of Sales and Distribution (Inquiries, Quotations, Sales Orders, Contracts, Outbound Deliveries, Billing Documents, etc.)
- Handled master data as per SD point of view and trained business user how to create and control master data.
- Configured credit management as per customer specific requirement.
- Configured determinations of Shipping Point, Storage Location, Item Category, and Schedule Line Category.
- Configured pricing through condition technique as per client business process.
- Configured Availability Check as per the client requirement.
- Configured output determination for order confirmation, packing list and invoice through condition technique.
- Prepared functional specification for enhancements.
- Configured output determination for order confirmation, packing list and invoice.
- Involved in cut over activities.
- Worked on copy control activities.