SUMMARY

• Over 5 Years of professional Experience in Salesforce.com CRM platform. Involved in SFDC Administrative tasks and Development Role.
• Experience in Salesforce Customization of Sales Cloud and Service Cloud.
• Created apex classes, triggers, batch classes, scheduled apex and test classes to implement business requirements.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, User management, Sharing rules, Security management, Page Layouts, OWD, Permission sets, Email Services, Web - to-Lead, Web-to-Case, Email-to-Case, Validation Rules, Approvals, Workflows, process builders, Assignment rules, Auto response rules, Escalation Rules, Reports and Dashboards.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database Objects.
• Experience in developing lightning web components and lightning components.
• Experience in writing flows, process builders, workflow rules and assignments rules.
• Experience in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, and lookup relationships.
• Experience in Lightning App Builder, Lightning Component Framework, and Lightning Connect.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, and Campaigns.
• Worked with Visual Studio code for writing business logic in Apex programming language.
• Knowledge on Soap and Rest Web Services in Salesforce.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in Data Migration using Data Loader, import wizard and using AppExchange apps for bulk data load.
• Experience in capturing, analyzing and documenting requirements.
• Releasing the developed code to different sandboxes and production by using Change sets and Ant migration tool.

TECHNICAL SKILLS

CRM: Salesforce CRM.

SFDC Technologies: Apex Classes, Apex triggers, Aura and Lightning web components, Schedule Apex, Workflows, process builders and Approvals, Sandbox testing.

Languages: Apex, Visualforce, C, C++, J2SE.

Salesforce Tools: Eclipse, VS code Force.com IDE, Apex Data Loader.

Web Technologies: HTML, CSS, Java Script, jQuery.

Database: SOQL, SOSL, SQL.

PROFESSIONAL EXPERIENCE

Confidential, VA

Salesforce Administrator/Developer

Responsibilities:

• Involve in project designing, planning and implementing new Salesforce.com features.
• Worked on all phases of SDLC using Agile methodology on daily basis. Involve in daily scrum, sprint planning, sprint grooming and agile retrospective.
• Design and Configure Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, profiles, roles to suit to the needs of the application.
• Provide Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Implemented Apex Classes, Controller Classes and Apex Triggers for various functional needs and implemented the business logic as per the requirements.
• Implemented lightning components using HTML, CSS and JavaScript.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and different record types.
• Performed continuous integration and Continuous deployment using Jenkins.
• After developing the features, these features are deployed in QA/production environment. Manual and automation testing is performed on the developed features.
• Give regular demos to the client, business partners and stakeholders on the implemented features and incorporated the feedback for the developed product.
• Work closely with end users to understand their issues they are facing with the application and resolve them on the timely manner

Confidential

Salesforce Administrator

Responsibilities:

• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Validation Rules and managed the application security.
• Designs, develops, deploys and supports applications for Client’s sales & support users.
• Extensive working experience with Configuring custom objects, layouts, and reports in salesforce.com.
• Provided the Org analysis to make sure only the required features are available for the Client. (Field Trip Analysis).
• Migrated from Salesforce Classic to Salesforce Lightning.
• Involved in Document application architecture, detailed designs, security, and automated workflow processes.
• Performed administrative activities using Apex data loader, import wizard to insert, update and import data from Microsoft Excel into salesforce.
• Defined Org Wide Default (OWD) to restrict access from Users.
• Provided Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Developed and deployed workflows, process builders, flows and approval processes for opportunities and custom objects.
• Used Lightning app builder for configuring, modifying and testing of applications in Salesforce.
• Implemented Data Loader through the Command Line Interface to extract the data from Database.
• Configuring and maintaining user interface and search configurations.
• Involved in designing and configuring of the Customer Portal in the organization.
• Designed and built the reports and dashboards according to the business needs.
• Interacted with the Salesforce.com premium tech support team on a regular basis.