SUMMARY:

• 5 years of Salesforce CRM Testing & Functional experience.
• Presently associated with Confidential as a SFDC Functional Consultant as well as Testing Consultant.
• Resourceful at maintaining business relationship with clients and customers to understand their process - oriented needs and by resolving their operations related critical issues.
• Salesforce certified Platform Developer-1
• Track of s during the tenure, successful in developing and implementing various systems for enhancing the operations and process automation for business-critical activities and CRM implementation. Exceptional skills in communication, presentation with demonstrated abilities in leading large and small teams for achieving long-term and short-term objectives.

AREAS OF EXPERTISE:

• Extensive experience in testing Salesforce Lightning application and worked in Agile Methodology.
• Good Knowledge in testing Lightning Record Pages, Report building, quick actions, lightning components, visualforce pages, workflows, approvals,etc.
• Salesforce CRM (SFDC)&Lightning: CRM E2ETesting, Creation of Users, Profiles, Roles, Creation of Apps, Creation of custom Objects, Designing Custom Fields, Task and Events, Apps, Email Notification and Template, Permission Sets, Assigning Validation Rules and Field Level Dependencies, Page layouts.
• Bulk testing using data loader.
• Test Planning, Testing Process and test methodology, Leading the team and coordinating with key stake holders of the project.
• Knowledge in various tools like Putty, FileZilla, Conga Composer, Code Comparator, JIRA, GitHub,etc.
• Worked on Sales Cloud, Service Cloud, Marketing Cloud.
• Responsible for reporting daily status and progress of testing to the project team.
• Strong problem solving and analytical skills, with profound ability to prioritize and multi task goals in order to meet the time requirements.

TECHNICAL SKILLS:

Language: Core Java, Apex, SOQL

CRM Technology: Salesforce CRM

Management Tools: JIRA, Workbench.com

FUNCTIONAL/TESTING TECHNOLOGY: Analysis and understanding of requirements of the new functionalities, create system test plan, create functional test cases for the requirements, test execution and reports defects and tracking, S/W life cycle methodologies. Implementing projects, end to end testing and user acceptance testing.

Languages: SOQL

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Experience in SFDC Configurations - as an Administrator
• Experience in developing Tabs, Custom fields, Custom objects, Validation Rules and Flows etc.
• Experience of creating custom Objects and Tabs,designing Custom Fields, assigning Validation Rule and Field-Level Dependencies, Approval Processes.
• Experience in creating role based page layouts, custom tabs as per the requirements.
• Experience in various advanced fields like Pick list Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for custom pick list fields.
• Knowledge of Creating and maintaining the email templates to be used in the Workflows.
• Test Planning, Test Design, Execution, Defect Management, Test Closure and Status Reporting.
• Administered multiple Salesforce.com instances in Sales Cloud, Service Cloud
• Work on maintaining users, Profiles and roles for inside sales/service Team (Small Mid Sales/Small Mid Service etc.,)
• Provided test estimates and efforts for stories.
• Participate in design walkthroughs with business stake holder

Confidential

Responsibilities:

• Analyzing Source System data and Information.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Involving generating workflows and Approvals.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Worked with Conga Composer, Docusign, etc.
• Utilized Apex data loader in handling massive amounts of user data.
• Preparing test cases.

Confidential

Responsibilities:

• Worked with Confidential - Marketing Cloud effectively on enhancing our company’s marketing system.
• Improvised on visitor tracking to landing pages and website.
• Involved in engagement studio to perform lead nurturing effectively.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Created and deployed Several Reports using salesforce.com platform.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Developed and deployed workflows and approval processes.

Confidential

Responsibilities:

• Requirements gathering and preparing Proposal document & technical design document.
• Working with Docusign to manage contract signing by designing templates pertaining to each product.
• Handled configuring the docusign from the scratch.
• Worked on Marketing Cloud(Exacttarget) to actively engage with the customers.
• Developed journeys to target and arrive at the right audience.
• Worked with Contact builder, email studio, audience builder and automation studio.
• Worked on Profile/P attributes, subscribers and data extensions.

Confidential

Responsibilities:

• End to end testing on CPQ application
• Worked in testing various product catalogs, pricebooks and configuration panels
• Handled configuring the constraint rules.
• Worked on report building and sending statuses on case counts.
• Extensive experience in testing Lightning Components and framework.
• Worked on testing Lightning record pages, quick actions, Javascripts etc