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SUMMARY

• Over 8+ Years of experience in the field of Information Technology with 6+ of experience in Salesforce.com CRM Platform and Apex Technologies.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Proficiency in SFC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in SFDC development using Lightning Application, Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Hands - on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Experience across various SFDC implementations covering Sales cloud, Service cloud, Chatter and AppExchange applications.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Extensive experience in designing validation rules, custom objects, custom fields, role-based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Used Services cloud to manage Cases and Entitlements.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex Classes, Controllers & Triggers

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning Framework, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML5, CSS3, AJAX, jQuery, JavaScript, JSON, SVG, XML, SOAP, UDDI, WSDL, Web Services, REST

Programming Languages: APEX, JAVA, J2EE, JSP, JSF, UNIX, SQL, PL/SQL, JAVA SCRIPT, HTML, XML, AJAX, BPEL, Shell scripting

Databases: MySQL, SQL Server, MS Access, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential, Roseland, NJ

Salesforce Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized Validation Rules, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed User Interface using the CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in working with Collections like List, Set and Map.
• Involved in customization and integration of mobile optimized Visual Force Pages of Salesforce1 application.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Profile based permissions on fields and objects are enforced.
• Managed the data using Apex Data Loader.
• Worked on DML Statements.
• Evaluated how Lightning works for the organization and the business processes managed with Salesforce.
• Built Apps with the Lightning Components JavaScript API.
• Handling Custom Events in the Lightning Component Framework.
• Created and Debugged Lightning Components, building with Lightning App Builder and Visualforce with the new Lightning Design System.
• Experience in working on different deployment tools including Change sets, Eclipse etc.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Knowledge in AppExchange Applications for integrating with third party applications.
• Work with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Scheduled one-on-one meeting with the Product Owner to understand the changes, potential impacts of the changes and to review unit test cases and results.
• Performed a full product review for impacts to assigned product. Engaged in incidents and problems associated to stability and availability of product. Reviewed each release for a list of product enhancements being changed and determined integration testing needs for the product assigned.

Environment: Saleforce.com platform, Lightning Framework, Apex Language, Data Loader, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Security Controls, Eclipse IDE Plug-in

Confidential, St. Louis, MO

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed Web Pages in Visualforce for capturing customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional requirements in the application.
• Worked on standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Chat servers created with node.js using redis for message routing, but never deployed to production.
• Used Data Loader for insert, update, and bulk import, export of data from Salesforce.com Objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the needs in the organization.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Salesforce.com, Apex, JavaScript, SOQL, SOSL, Data loader, Eclipse IDE, HTML, Visual Force Pages.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed the solution.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Developed Visual Force components and attributes to override the look and feel of standard Visual Force components.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in building marketing programs which consists of email, trigger and operational campaigns using marketing automation tool called Market.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.