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Senior Assistant Resume

SUMMARY

  • Eager and ambitious network technician with 9+ years of experience, seeking a career - enhancing position where I can apply my talents while demonstrating my highly effective communication skills in an environment which utilizes both my academic and professional experience.
  • Highly skilled and well-rounded Customer Service Specialist and an expert in a wide variety of customer service skills.
  • I am a self-motivated, effective leader who is also a proven team member.
  • I seek to have my innovative knowledge and valuable expertise contribute to the core values and mission of the company.

PROFESSIONAL EXPERIENCE

Confidential

Senior Assistant

Responsibilities:

  • Respond to customer inquiries made to our “Shop Confidential ” line in a manner that is reflective of the company vision, mission and values.
  • Serves as a customer service relations provider and assists in the resolution of customer concerns.
  • Provides customer service orally using a telephone and using a computer to research customer questions and transcribe the conversation or taking notes electronically.
  • Review and process incoming phone calls, emails, and letters and respond to customers either telephonically or via written communications. Supports telephonic, written correspondence, live CHAT, and/or electronic contacts as the mission dictates.
  • Resolve customer concerns in a timely and proficient manner.
  • Provide customer service upholding our goals of delivery through the execution of responsiveness, reliability and professionalism.
  • Collaborative skills are needed as we partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
  • Knowledge of pharmacy and call center processes and procedures.
  • Maintain flexibility and availability in scheduling in order to meet the company’s demands.

Confidential

Inside Sales Representative

Responsibilities:

  • Generated sales leads, explored and won new business opportunities in order to grow territory.
  • Built service/pricing proposals to better fulfill customer’s needs.
  • Retained and cultivated existing customers by building strong business relationships.
  • Recovered lost business by addressing customers concerns and claims.
  • Provided a customer service experience of excellence and consistency.
  • Kept track of market trends.
  • Prepared reports and presentations.
  • Interacted effectively in situations where frequent changes, delays, or unexpected events arose which cause major shifts in priorities, timetables, or work assignments.

Confidential

Administrative Assistant

Responsibilities:

  • Analyzed complex organizational and procedural guidelines.
  • Prepared correspondence, arranged conference calls and scheduled meetings.
  • Provided daily support to customers and Confidential operational team.
  • Managed daily issues affecting shipments in transit to all parties and coordinated special projects during peak season.
  • Partnered with internal cross-functional training and support team and to maintain forward-facing consistency for the customer.
  • Served as an event coordinator.
  • Pricing analysis for special rate agreements.
  • Responsible for the Sales Leads Program.
  • Worked as a liaison to ensure timely and accurate billing.
  • Identified barriers and delays and worked collaboratively with others to resolve the issues.
  • Communicated between internal billing teams and sales representatives to provide support for any issues related to bills.
  • Processed billing issue submissions, status of rectifying issue, and communicated back to requester.
  • Monitored and tracked appropriate requests to ensure encounters and activities were appropriately captured.
  • Continued to identify new opportunities to operationalize and improve the process.
  • Worked with Billing to resolve requests for adjustments on balances based on compliance requirements.
  • Communicated with sales representatives to update issue logs for accuracy and complete documentation.
  • Worked closely with sales team representatives and billing office representatives to ensure ongoing communication and resolution of discrepancies and missed opportunities.
  • Learned, understood and identified client/customer problems and recognized core issues.

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