Senior Assistant Resume

SUMMARY

Eager and ambitious network technician with 9+ years of experience, seeking a career - enhancing position where I can apply my talents while demonstrating my highly effective communication skills in an environment which utilizes both my academic and professional experience.
Highly skilled and well-rounded Customer Service Specialist and an expert in a wide variety of customer service skills.
I am a self-motivated, effective leader who is also a proven team member.
I seek to have my innovative knowledge and valuable expertise contribute to the core values and mission of the company.

PROFESSIONAL EXPERIENCE

Confidential

Senior Assistant

Responsibilities:

Respond to customer inquiries made to our “Shop Confidential ” line in a manner that is reflective of the company vision, mission and values.
Serves as a customer service relations provider and assists in the resolution of customer concerns.
Provides customer service orally using a telephone and using a computer to research customer questions and transcribe the conversation or taking notes electronically.
Review and process incoming phone calls, emails, and letters and respond to customers either telephonically or via written communications. Supports telephonic, written correspondence, live CHAT, and/or electronic contacts as the mission dictates.
Resolve customer concerns in a timely and proficient manner.
Provide customer service upholding our goals of delivery through the execution of responsiveness, reliability and professionalism.
Collaborative skills are needed as we partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
Knowledge of pharmacy and call center processes and procedures.
Maintain flexibility and availability in scheduling in order to meet the company’s demands.

Confidential

Inside Sales Representative

Responsibilities:

Generated sales leads, explored and won new business opportunities in order to grow territory.
Built service/pricing proposals to better fulfill customer’s needs.
Retained and cultivated existing customers by building strong business relationships.
Recovered lost business by addressing customers concerns and claims.
Provided a customer service experience of excellence and consistency.
Kept track of market trends.
Prepared reports and presentations.
Interacted effectively in situations where frequent changes, delays, or unexpected events arose which cause major shifts in priorities, timetables, or work assignments.

Confidential

Administrative Assistant

Responsibilities:

Analyzed complex organizational and procedural guidelines.
Prepared correspondence, arranged conference calls and scheduled meetings.
Provided daily support to customers and Confidential operational team.
Managed daily issues affecting shipments in transit to all parties and coordinated special projects during peak season.
Partnered with internal cross-functional training and support team and to maintain forward-facing consistency for the customer.
Served as an event coordinator.
Pricing analysis for special rate agreements.
Responsible for the Sales Leads Program.
Worked as a liaison to ensure timely and accurate billing.
Identified barriers and delays and worked collaboratively with others to resolve the issues.
Communicated between internal billing teams and sales representatives to provide support for any issues related to bills.
Processed billing issue submissions, status of rectifying issue, and communicated back to requester.
Monitored and tracked appropriate requests to ensure encounters and activities were appropriately captured.
Continued to identify new opportunities to operationalize and improve the process.
Worked with Billing to resolve requests for adjustments on balances based on compliance requirements.
Communicated with sales representatives to update issue logs for accuracy and complete documentation.
Worked closely with sales team representatives and billing office representatives to ensure ongoing communication and resolution of discrepancies and missed opportunities.
Learned, understood and identified client/customer problems and recognized core issues.

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