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Servicenow Validation Analyst Resume

SUMMARY

  • 10 years of software industry experience in ITSM process management, Quality Assurance Management and QA Activities using manual and automation testing.
  • Experience in Waterfall, Agile methodologies, and strong expertise in SDLC.
  • Experience working in ITSM process management, C omputer System Validation, Functional, Automation, Regression, System and Integration testing of enterprise level application systems, middleware, and Web solutions.
  • Proven expertise of successfully completed software testing projects from various domains like e - learning, Retail and Life sciences
  • Validated and Implemented Incident Management, Problem Management, Release Management, Change Management, Knowledge, Service Catalog, Asset, Onboarding, Skills, Vendor Management, GRC Issue/ Risk, Connect Chat, Release, Demand, CMDB, True Availability and Password Reset Applications and corresponding workflows.
  • Knowledge in Create and maintain ServiceNow custom applications, service portal.
  • Engaged client & other stake holders to gather software requirements/business rules, and ensure alignment with development teams.
  • Trouble shooting experience in Client Scripts, Server Side scripts, Business rules and ACLs in ServiceNow platform.
  • Create, execute and maintain automated tests using Automated Test Framework(ATF) tool in ServiceNow.
  • Proficient in conversion of the requirements document into detailed test plan, test design, test execution, requirement traceability, defect management and reporting.
  • Expert in software test management, defining requirements, planning testing process and executing black box testing
  • Proficient in review of all kinds of testability documents like requirement specification, functional documents, test cases and test scripts.
  • Good at informal, formal, manual and automation testing, data and functionality testing, analyzing and reporting issues, discrepancies and results
  • Expert in test management tools such as HP Quality Center, Test Director, Jira and Bugzilla
  • Experienced in automating regression test scripts using HP UFT 12.5.
  • Knowledgeable in writing complex SQL queries, views, functions and stored procedures with oracle, SQL server, MySQL and Teradata.
  • Experienced in testing Web services using SOAPUI.
  • Experienced in handling UAT sessions to explain functionality to end users.
  • Excellent communication and influence skills.
  • Good in Time-management, Strategic Management and leadership skills
  • Excellent verbal and written communication skills
  • Skilled in implementing innovative ideas to improve the quality of testing and thereby bringing cost and time savings
  • Additionally, performed various roles like Training coordinator to ensure training compliance of the entire project, innovation champion, Metrics consolidation and publishing.

PROFESSIONAL EXPERIENCE

ServiceNow Validation Analyst

Confidential

Responsibilities:

  • Responsible for validating any new modules implemented in ServiceNow platform
  • Responsible for testing and confirming all the new workflows and process flows implemented in ServiceNow in lower environments.
  • Perform Peer review and approve as one of the stakeholders for New Change Requests, business requirements, FRS and other SDLC documentation.
  • Responsible in automating all the ServiceNow functionalities and executing automated regression test suite on weekly basis and monitor the results.
  • Create and Maintain automated test using Automated Test Framework(ATF) in ServiceNow.
  • Coordinate with project stake holders to gather software requirements/business rules, and ensure alignment with development teams.
  • Co-ordinate with stake holders and testing team (onsite & offshore) and ensure the team follows established standards.
  • Prioritize testing activities and assigning them to team members.
  • Provide review of the project deliverables to ensure they meet regulatory requirements.
  • Review and approve manual and automation test scripts, test results and traceability using HP ALM.
  • Responsible for creating Incident reports for failures in TEST environment during formal execution.
  • Monitor and flag the risks and non-compliance from the application teams to Project Manager and other stakeholders on timely manner.
  • Trouble shooting Client Scripts, Server Side scripts, Business rules and ACLs whenever required.
  • Participate in automation feasibility analysis and regression planning.
  • Execute, Monitor and review results of automated regression test scripts and report any failures.
  • Responsible to deliver all testing documentation on time to client and ensure completeness of all testing activities.
  • Manage metrics tracing, issue/risk tracking within projects and publish weekly and monthly status reports.

Senior Test Analyst

Confidential

Responsibilities:

  • Responsible for providing Test estimation, defining Test Strategy and Test Plan
  • Co-ordinate with testing team (onsite & offshore) and ensure the testing team follows established standards.
  • Prioritize testing activities and assigning them to team members.
  • Perform Peer review and approve as one of the stakeholders for New Change Requests, business requirements, FRS and other SDLC documentation.
  • Provide review of the testing deliverables to ensure they meet regulatory requirements
  • Review and approve manual and automation test scripts, test results and traceability using HP ALM.
  • Responsible for creating Incident reports for failures in TEST environment during formal execution.
  • Monitor and flag the risks and non-compliance from the application teams to Project Manager and other stakeholders on timely manner.
  • Participate in automation feasibility analysis and regression planning.
  • Execute, Monitor and review results of automated regression test scripts and report any failures.
  • Responsible to deliver all testing documentation on time to client and ensure completeness of all testing activities.
  • Manage metrics tracing, issue/risk tracking within projects and publish weekly and monthly status reports.

Test Analyst

Confidential

Responsibilities:

  • Analyze and understand business and functional requirements.
  • Involved in test planning and estimation
  • Execute functional and integration test cases and record results using HP QC.
  • Defect and Test Management using JIRA and HP Quality Center 9.2
  • Perform in Database Testing using SQL Query with SQL server 2008, Teradata SQL Assistant, Toad, SQL Developer 3.03
  • Perform compatibility testing in different OS and Browser combinations.
  • Perform compatibility testing for web applications including Apple iPad, iPhone and Android devices.
  • Developed automated test scripts using HP QTP to perform regression testing.
  • Perform Regression testing using automated test scripts for every release.
  • Defect retesting and closing of defects.
  • Perform risk assessment and flag concerns to the stake holders.
  • Responsible for Daily/Weekly/Monthly status reporting to the management.
  • Interact with the team on a regular basis and attend project meetings daily for status updates.

Junior Test Engineer

Confidential

Responsibilities:

  • Analyzing and understanding business and functional requirements.
  • Test cases preparation based on the requirements document.
  • Execution of test scripts and recording results.
  • Preparations of traceability matrix.
  • Defect reporting using Bugzilla.
  • Retesting and closing of fixed defects.

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