CRM Technical Consultant Resume

SUMMARY

More than 9 years of analysis, design and development experience in CRM domain.
Oracle Certified Expert Consultant.
Strong background in software engineering using Agile (SCRUM) techniques.
Expert in creating and customizing Siebel business processes.
Extensive experience with EAI to expose business logic to external systems via web services and messaging services.
Familiar Salesforce orgs, workflow processes, admin activities and apex classes.
Extensive experience with Siebel product and pricing.
Expertise of Oracle Policy Automation (OPA) integration with Siebel, Oracle Policy Rule Development and debugging.
Well - versed with Sales, Service, Public sector, Marketing, Call center, Automotive, Financials, Telco, Leasing, and Insurance Domains.
Actively involved in the entire software development life cycle processes such as requirements study and specification, analysis, designing, coding, integration, testing, implementing and supporting software systems.
Team player, hardworking, excellent communication skills and experience in international projects and multicultural teams.

PROFESSIONAL EXPERIENCE

CRM Technical Consultant

Confidential

Responsibilities:

Fixing Support issues related to Siebel configuration, integration and administration.
Migrating changes from dev, uat to production in both unix and windows environments.
Reports generation from CRM systems (Siebel, MS Power BI and OBIEE) to facilitate management / operations decisions.
Implementing the quick policy changes for Credit Scoring Engine implemented using Oracle Policy Automation Module.
Creating and Debugging Oracle Policy Rules using Excel and rolling out the production for Policy Automation using Siebel Determination Server.
Integrating process with Oracle SOA suite as a middleware.
Supervision of monthly Siebel releases.
Support for channel sales processes and integration of partner portal with Siebel Application.
Data integrity checks between Siebel and OLFM (Oracle Lease and Finance Management) using database queries.
Debugging issues encountered, increasing the logs and identifying the cause of the issues based on logs.
Writing Code using to enhance UI / UX using Oracle Siebel Open UI Frame work.

Oracle Siebel Consultant

Confidential

Responsibilities:

Implement Siebel 8.2 Financial and Automotive module to support core leasing and finance business.
Integration of Siebel with external applications; OPA, OLFM, Insurance agency, and Credit bureau using Oracle Fusion.
Implement Collections and Services modules to support after sales activities of business.
Multi-organization and bi-lingual Siebel enterprise.
Solution designing for Siebel EAI.
Implementation of designed solutions to integrate Siebel with external systems using web services, VBC, integration objects and data-maps.
Generating XSLT, XML and WSDL files for external applications to interact with Siebel application using soap.
Defining business processes using Siebel workflows and business services.
Customization of opportunity life cycle to meet business scenarios.
Multi-lingual documents generation using BIP.
Implementation of Customer Expectations Manager.
Product Administration: Defined and configured products for customer with real time price updates using integrations.
Customizing Siebel dealers, vendors and vehicles functionality to match client’s requirements.
Managing, developing and deploying policy rules in OPA.
Siebel Open UI: Enablement, usage and customization of open UI for improved user experience
Environment management tasks, compilation, srf deployment, and localization of Siebel.