Founder member/Lead Solution Architect Resume

SUMMARY

Proven track record of leading diverse technology projects, specializing in enterprise applications, such as Siebel CRM, Sales Force CRM with strong experience in portfolio management, business process improvement, project implementation, business requirements analysis, solution architecture and support.
Accomplished and experienced BSS/OSS Solutions Architect with in - depth understanding of pre-sales & sales processes of Telecom Industry.
Experience involves working closely with the Clients, Sales & Product teams to understand the business initiative and implement technology solutions to meet short term needs and implement long term solutions.
Artifacts includes project road map, gap analysis, process flows, data flows, use cases, features, EPICS, User Stories.
Extensively worked on improving process workflow, automation, integration and transformation projects promoting operational efficiency by reducing time & cost.
Experience with both Waterfall and Scrum Agile.
Exceptional problem-solving skills.

PROFESSIONAL EXPERIENCE

Confidential

Founder member/Lead Solution Architect

Responsibilities:

Working as a Solution Architect Confidential startup company on developing a Chat-Bot platform to handle a narrow segment of billing related calls into the call center targeting high closed loop resolution for that segment using Cognitive Artificial Intelligence, Data Mining, Predictive Analytics, Machine learning and NLP.
Developed a customizable omni channel bot and assistant platform for enterprises with large data through a software company.

Confidential

Technical Architect

Responsibilities:

Lead architect for BSS/OSS for sales and service delivery applications such as Siebel CRM, Sales Force CRM and number of home-grown systems such as Sales Express, ROME, Adopt, Pricer-D, SSDF, eSIGN, Doc-Viewer, Contract Data Repository supporting Confidential &T business products and processes on multiple next gen apps and devices.
Collaborated with Clients, Product teams and Stakeholders in understanding the business initiatives and translating them into clear functional requirements (features, EPICS, user stories), ensuring the goals of the business initiative were clearly laid out.
Designed and developed architectural solutions by understanding full scope of the projects, and then translating those requirements into different tangible deliverables such as roadmaps, gap analysis, process diagrams, data flow/data model diagrams/data mapping, use cases for overall integrated system solution considering the Confidential &T’s approved Target Architecture.
Expertise and knowledge of various sales objects and functionality including but not limited to Accounts, Contacts, Common Product Catalogs, Sales Strata(Retail, Wholesale, Fed Gov), Segments, Organizations, Service and Address Validation, Leads, Opportunity, SIP Compensation, Credit Check, Support Request, Contract Generation, Mobility Agreements, eSignature Process, Account and Billing, Sales Order Request(Order Management), Lifecycle Activities, Data partitioning, Contract Data Repository, Physical and Pricing Inventory Retrieval Process and Cloud Portal Customer Ordering.
Worked closely with application development teams and UX teams using wireframes and UI mock-ups ensuring a consistent user experience on Web and Mobile platforms.
Deep understanding of data flows within various sales and ordering systems using Web-services, Application Program Interface (API) and Micro Services.
Worked closely with the teams on Data Migration, Integration, process transformation as well module standardization to provide the integrated solution.
Worked on decomposing Siebel application into various micro service based on the object functionality. Designed Opportunity and Ordering Micro Service.
Created strategies for evolution of sales systems from present mode to next gen, worked specifically on ‘Order’ module defining order process from Order Decomposition and Submission, Order Status and Tracking, Billing and Order Fallout.
Participated in lifecycle of the project including high level design, reviewing and guiding test cases and User Acceptance Testing (UAT). Raised and resolved project related issues with multiple groups of technical individuals.
Designed/Documented sales process flow requirements using Scrum Agile methodology.
Worked with multiple vendors and managed over 30-35 indirect reportees Confidential any given point in time.
Provided budgets, estimates and re-estimate, RFP, POC, production Pilot Confidential various stages in a project. Regularly worked on projects with revenue projections ranging ~ 0.5 Million to ~$50 Million plus.

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