IT Specialist Resume

PROFESSIONAL EXPERIENCE

IT Specialist

Confidential

Responsibilities:

Coordinated ISPG migration from Remedy to ServiceNow to ensure Federal Incident Notification Guidelines were satisfied
Created incident severity matrix, SLAs, and SOPs to mature the incident management and incident handling process
Optimized business capacity and headcount within current budget to extend coverage hours, and add a deputy role
On - boarded previously out-of-scope processes and refined them; most notably the privacy ticketing process for ISPG, reducing privacy ticket volumes by 50%
Manages potential risks discovered by the Penetration Testing team; providing guidance on potential impact to CMS businesses and beneficiaries
Provides review, quality assurance, and approval of task area contract deliverables before they are presented to the customer
Directs and recommends plans of action during breach response with the CMS Security Operations Center (SOC) and the Forensics Malware Analysis Team (FMAT) and external Federal agencies during major security incidents to drive analysis and remediation efforts.
Designs strategic goals for the incident management functional task area to meet operation and business needs
Recommends a course of action on each incident and ensures all actions taken are recorded, serves as initial POC for Events of Interest reported both internally and externally
Synthesizes complex and technical information to provides written and oral situation reports to ISPG leadership, to include; Division Directors, CISO, and CIO, HHS, and DHS; this information typically consists of multiple vulnerability scans across thousands of hosts and/or multiple system logs from disparate sources
Provides project support and subject matter expertise to various ISPG teams to support security operations

IT Specialist

Confidential

Responsibilities:

Identified, triaged, escalated, and coordinated the response to high frequency electronic trading events and incidents which posed legal and business risk
Oversaw and executed the crisis communication processes to inform risk officers and executive leadership, relaying risk and executive decisions to technical teams to convey appropriate follow on actions
Managed Time Driven Activity Based Costing (TDABC) process to budget headcount and capacity planning for fiscal planning
Presented topical business and technical reports and presentations to inform leadership business decisions
Planned and managed web application tool projects; Soliciting requirements from client brokers, articulated requirements to application teams, managed deadlines and customer expectations, performed and oversaw QA/ UAT testing process, presented project status and implementation recommendations to executive leadership
Managed electronic trading operations for exchange broker clients
Provided training to junior employees in client service and operations management

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