Business Operations Director Resume

SUMMARY:

I have more than 15 Years of Project, Program and Operational experience and am certified in Project Management. I have managed contracts worth more than $50 million and am experienced in managing business goals; including, budget formulation & execution as well as asset management. Additionally, I have negotiated task order and contracts for commercial, financial, DoD, DoS, Law enforcement and National account customers.

AREAS OF EXPERTISE:

Project/Program Management - EVM - Risk Management - Resource Management - Operations Management - Quality Assurance - Financial Management - Proposal Management - GWAC/IDIQ Management

TECHNICAL EXPERTISE:

Software Applications: Microsoft Project, Microsoft Access, PowerPoint, Visio

Languages: SharePoint

Software: AutoCAD, Maximo, DELTEK, SalesForce, CRM, Teamcenter and specialized estimating software

CAREER OVERVIEW:

Confidential

Business Operations Director

Responsibilities:

Formulating long-term objectives, strategy and standards of performance for the department
Provides strategic leadership for defining and executing Operations vision, objectives, strategies and metrics (KPI)
Leading Project Status Reviews (PSR) and Program Management Reviews (PMR)
Profit and loss accountability - Budget Management
Determining responsibilities of assigned organization and staff positions, to accomplish business objectives.
Employee billing and time sheet management
Proposal Management - Managing the Shipley Proposal Process and writing Technical and Management plans
Oversee quality control and quality action plans, as well as lessons learned and technical documentation
Responsible for IT and financial compliance
Monitor performance statistics on a daily, weekly and monthly basis

Confidential

Director

Responsibilities:

Working with customers and solution architects to analyze business and technical requirements
Assisting business development in defining solutions, demonstrations and collateral relevant to the business
Government systems include SIPR, NIPR, JWICS and others
Tracking and managing financial and other goals of the organization including revenues, utilization, hiring, profitability and customer satisfaction
Directing multiple project managers and technical leads to achieve organizational goals
Managed and mentored staff within the functional organization

Program Manager

Confidential

Responsibilities:

Development and execution of systems integration business and the development and dissemination of a Confidential program methodology
Directed all phases of ed programs, including negotiations for all tasking and contract extensions
Managing business goals
Led and created the first Program Management Methodology guidelines and handbook for Confidential .
Maintained and assessed program risk registries
Responsible for overall program P&L

Program Manager

Confidential

Responsibilities:

Respond to RFI’s and RFP’s for DISA, DoD, DHS, Federal, State/Local Government agencies
Prepare applicable Technical Assistance Agreements (TAAs) between Confidential NA, Confidential Affiliates and the U.S. State Department in order to maintain compliance with ITAR, SAR and NISP.
Lead capture teams
Manage proposals, create technical documentation

Confidential

Program Manager

Responsibilities:

Creation of a Program Management Office (PMO)
Implementation of a Service Support Center (Call center)
Development of a new Work Order and Help Desk operating system (MAXIMO/IBM)
Overall contract profitability.
Compliance with industry and government guidelines.
Creation of Standard Operating Procedures and End-User .
Proposal development, bid, scope of work and pricing reviews.
Materials selection.
Presentation of all activity and milestone updates to DoS and Confidential senior management teams.

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