SUMMARY

• Around 8 years of IT industry experience Four years of Salesforce Admin and Developer experience using Service cloud, Communities and Force.com Platform.
• Strong hands on writing WSDL, SOAP (web services) that support the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and
• Approval Processes for automated alerts, field updates, and Email generation according toapplication requirements.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Strong knowledge of Force.com platform technologies including Apex, Triggers, Visual Force,
• Workflows and Approvals, Integrations, with end - to-end product development experienceHands-on on all SDLC’s phases like Requirements study, Design, Development and Implementation.
• Involved in Business Requirements Gathering, Functional and Technical documentsdevelopment, Unit Testing, Functional Testing.
• Developed various customized solutions like retail portal, Customer Portal, InventoryManagement system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex. Expertise in Force.com, Visual-force and Apex.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, ApexWeb Service, Visualforce Pages, Visualforce Components & Controllers.
• Configured and maintained user security permissions according to organizational needs.
• Involved in Customizing Dashboard, Reports, Workflows, User Access, developing Apex classes,Field level and page level validations, Data imports/exports, Email Services, Role Creations, andintegrating with other applications.
• Designed and developed various custom objects, custom fields, validations, role-based pagelayouts, custom tabs, custom reports as per the requirements.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com.
• Developed RBM/CRM/ERP applications using Apex and Visualforce, UNIX, C, C++.
• Expertise in developing applications using Salesforce.com, PHP, JavaScript, PERL, HTML.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Proficiency in Single Sign On (SSO) configuration on Informatica Cloud Possessing sound knowledge in database management and backend programs (stored procedures, triggers, functions etc.).
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Constantly strive towards improving the scalability and maintainability of the product by providing technical inputs wherever needed.
• Extensive database experience on Oracle 10g/9i/8i, DB2, MS SQL Server 2005 and extensivelyused TOAD and SQL Loader.
• Hands on with Design experience using UML based Object Oriented Designing, Design Patterns, Software Factories and Enterprise Application Blocks.
• Involved in providing Production support post go-live.

PROFESSIONAL EXPERIENCE

Language: Apex, C++, Java, SQL, HTML 5.0,Java Script

Force.com Technologies: Sales cloud, Service Cloud, Marketing cloud, Apex Classes/Controllers, Apex Triggers, Batch and schedulable apex, Visual Force, lightning, Web Services Salesforce automation tools, Change Management, Reports and Dashboards

Databases: SQL Server 2012/2008 R2/2008

Reporting Tools: SQL Server Reporting Service (SSRS), TableauETL Tools: SSIS (SQL Server Integration Services), DTS (Data Transformation Services), Import Export Data, Informatica 8.6.1, BIDS.

Salesforce Tools: Eclipse with Force.com IDE, Force.com migration tool (ANT), Developer console, Dataloader.io, Apex Data Loader, Workbench, Informatica Cloud Data wizard.

Other Software: MS Office- 2010/2007, Adobe Professional, Windows OS.

Operating Systems: Windows XP/vista/2007/2010, MAC OS, Linux.

PROFESSIONAL EXPERIENCE

Confidential, NJ

Salesforce Developer/Admin

Responsibilities:

• Involve in salesforce.com setup activities and customize the apps to match the functional needs of the organization.
• Involve in typical Salesforce.com SFA Customizations, such a Reports, Dashboards, Workflows,
• Approval Processes, Sites, Bulk loads, etc.
• Manage fields/relationships, page layouts, security, validation rules, e-mail, custom buttons/links, etc.
• Develop custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Implement pick lists, lookups, master detail relations, validation & formula fields to custom objects.
• Work on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Write the Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Develop Visual Force pages according to the functional Requirement.
• Work on Unit testing, for the customizations and developments done during the project.
• Handle critical customer situation to provide the product automation.
• Involve in integration with Twilit APIs Using REST Service.
• Create Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Provide End User support and training beyond project Go-Live.
• Migrate the data using Data Loader.
• Migration of all the Customizations including Custom Configurations, functionalities and APEX classes to Production Org from Sandbox Org. Worked on Validating and deploying the code to Production using ANT.
• Develop SOQL & SOSL queries with Governor Limitations to manipulate the data from Salesforce com platform database.
• Implement Salesforce.com web services client using Sales force web services.
• Create Reports and Dashboards to drive key business decision.
• Integrate Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis ofbusiness and technical requirements. Designed the solution by customizing various standardbjects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in usingEclipse.
• Communicating with executive management on project status and overall project progressagainst target.
• Involved in Salesforce.com Application Setup activities and customized the apps to match thefunctional needs of the organization.
• Worked on integration with Informatica and Tableau.
• Experience working in service cloud, supporting cases, developed workflows and triggers forautomated case resolutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs,Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coachingplans.
• Experience in enterprise level projects using both waterfall and agile methodologies.
• Created Custom Objects and defined lookup and master-detail relationships on the objects andcreated junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and othercomponents on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filedupdates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics)and Report Folders to assist managers to better utilize Salesforce as a sales tool and configuredvarious Reports and for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of their salesteams.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented best practices in writing Apex triggers like writing the trigger handlerclasses.

Environment: Windows XP Pro, Windows service 2003, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL QueriesWorkflow & Approvals, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data loader, Email Services, Security Controls, WSDL, AJAX, Tableau, Informatica.

Confidential

Jr. Salesforce Admin/Developer

Responsibilities:

• Performed the role of Salesforce.com Developer/Admin in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Customized Salesforce layout & functions to best suit employer’s needs.
• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more.
• Worked in a constantly ever-changing environment in which clients wishes could change anytime
• Overall optimized workflow and increased both comprehensibility and potential of clients to utilize Salesforce to the fullest extent.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Identified and resolved problems, which may impact projects by monitoring progress and project status. Escalates important issues to the attention of the department head so that decisions can be made promptly.
• Developed Call Out Rest Services for Billing System and Provisioning.
• Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.

Environment: Saleforce.com platform, Apex Triggers, SOQL, Visual Force Pages, Data Loader, Workflow & Approvals, Email Services, HTML, JavaScript, Java, Web Services, Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows 7.