Director, Business Intelligence Resume

PROFESSIONAL EXPERIENCE

Confidential, Bronx, NY

Director, Business Intelligence

Responsibilities:

Turning data into actionable insights….WHAT GETS MEASURED - GETS MANAGED
Automatically pushing applicable data to internal department heads, executive management and clients.
Business analysis (Operational & Financial) & Business Intelligence Delivery.
KPI creation, implementation and maintenance.
Data analysis through creation of dashboards and scorecards.
Fleet Scheduling - Matching fluctuating demand with resources.
SAP Crystal Reports creation using both SAP Crystal Reports & SQL Server.
Data delivery through executable, scheduled & event based triggered reporting. Serves as the point of contact for all customer reporting requests.
Define best practices for all departments.
Strategic Planning for CAAS accreditation.
Established a customer service survey program to solicit feedback in order to solidify company’s mission of “Clinical Excellence, Outstanding Customer Service”.
Assisted in consolidating billing data from a 3rd party vendor to an in house server for better control and streamlined reporting.
Audited and overhauled fuel purchase program for annual savings of $100k.

Confidential

VP/GM, Director of Operations

Responsibilities:

Dramatically lowered operating expenses by reengineering operations to combine New York and Stamford operations.
Reduced service issues 50% by implementing and managing continuous improvement action plans.
Decreased labor costs 20% in greeter department by streamlining processes to increase efficiency.
Key player in planning logistics for launch of the new Embarque operations in East Brunswick, NJ.
Created and implemented all operational processes and procedures designed specifically to increase driver and office staff productivity, while ensuring excellence in customer service.
Key player in special project that created Embarque. Instrumental in analyzing the entire region to develop and institute competitive rates to multiple cities.
Led and directed the initial real estate research: hired and trained drivers, dispatchers, and fleet personnel; acquired and prepared the fleet for service.
Directed successful launch of new facilities and services to the surrounding communities.