Director, Program Management Resume

SUMMARY:

20 years of experience in leading large, complex, mission critical, enterprise wide programs within leading healthcare organizations and big - four consulting.
Extensive experience in developing and scaling wide-ranging DWBI project and program initiatives from inception to implementation.
Hands-on experience with technology enabled change management practices, methodologies and tools to address both strategic objectives and continuous process improvement.
In depth expertise and s in wide range of project/program management disciplines to include: Waterfall; Agile/ Scrum; LEAN; Six Sigma; ITIL.
Proven ability to develop high performance teams and innovate solution delivery with end users to facilitate adoption and enhance business case outcomes.
Track record of effectively collaborating across a wide spectrum of functional teams and external stake holders with competing priorities to drive superior results.

PROFESSIONAL EXPERIENCE:

Director, Program Management

Confidential

Responsibilities:

Executive oversight of program management - from strategic planning through directing the governance, execution, delivery and optimization of all initiatives.
Team leadership responsibility for building / scaling cross functional technical and business resources in a matrix environment for timely deployments across geographic locations.
Overall responsibility for product /lifecycle outcomes including schedule management; financial forecasting and budgeting; and managing performance, quality and risk outcomes.
Delivery of a multi-year initiative to implement a fully integrated digital EHR system throughout 150 + hospitals across the US. Successful adoption entailed building, and scaling (up and down) a program organization consisting 50+ (technical and project) resources in partnership with wide-ranging hospital teams; system integrators; business partners; 3rd party vendors; clinical resources and IT functional groups.
Successful delivery of a transformative program to enhance physician practices and accelerate clinical outcomes through integrated digital workflows and care delivery at 2000+ hospital affiliated clinics across 22 states, within a 3-year timeline.
Implementation of a system wide HR analytics platform incorporating the utilization of real-time operational d Confidential to optimize hospital resourcing and staff scheduling.
Deployment of a supply chain ERP to standardize and centralize materials and AP management across 90+ hospitals, together with the associated change management and to support seamless adoption by business, clinical and operational end users.
Directing the technical program to facilitate large scale corporate divestitures throughout the USA, in partnership with cross functional internal resources, the buyer organization and multiple vendors.

Principal Consultant, Operations Management

Confidential, Northern California

Responsibilities:

Leadership of an internal consulting engagement to support executive leadership in establishing an IT governance framework and enterprise PMO (implementation of methodologies and tools) to assist with IT process improvement (and remediate technical gaps) across the Confidential System.

Executive Director

Confidential

Responsibilities:

Executive oversight of a national PMO to ensure system wide alignment and cost-effective execution of strategic IT initiatives focused on improvements to the revenue cycle across the Confidential regions.
Program governance responsibility for the delivery of IS systems and services totaling $80M in a managed services partnership between the national organization and Confidential regions.

Director, Enterprise Risk Services

Confidential

Responsibilities:

Engagement management of a broad range of IT risk and project management services: IT risk assessments, product/project evaluations; QA / compliance reviews; IT process improvement; and management of project turnarounds and/or solution delivery.
Leadership accountability for developing, managing and effectively executing the end to end engagement lifecycle in partnership with a broad mix of client stakeholders and sponsors.
Responsibility for practice development and enhancing thought leadership in project risk management practices (strategy; methodologies; tools) within the firm.

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