SUMMARY

• A management information professional with over twenty years of demonstrated strengths in hands - on application development, project management, delivery of services, teamwork, client satisfaction, problem solving, and training.
• Project management, marketing, and international experience working with organizations. Ability to work closely with all levels of management.
• Strong verbal and written communication skills and a talent for creating an environment of group productivity.

PROFESSIONAL EXPERIENCE

Confidential

IT Coordinator and Business Data Analyst

Responsibilities:

• Attend to all hardware and software needs of the company’s 2 locations assisting sales agents and web team call center.
• Maintain and facilitate the Call-center Customer Relationship Manager application.
• Create reports and analyze data from the CRM to assist in modeling with the Marketing team.
• Conduct business and technical requirements reviews and makes recommendations to improve the Call-center processes.
• Adjust call routing skills within the CRM to produce the optimum performance for each agent as necessary.
• Monitor call statistics on-going throughout the day to determine best practices and set new methods for efficiency.

Confidential

Director of Business Analysis and Execution

Responsibilities:

• Oversee the development of business requirements documents that meet our customer’s insurance business needs.
• Assists management in planning, resource allocation, project estimation, and scheduling for various projects and initiatives.
• Coordinate with technical team during technical architecture design, development and delivery of product changes and enhancements.
• Conduct business and technical requirements reviews and makes recommendations to improve the Business Analyst process.
• Serves as a liaison between business analysis, development, and quality assurance to promote smooth and timely delivery of software releases.
• Partner with the delivery team to conduct and /or review release impact assessments and drive appropriate release level communications in a timely manner.
• Maintains the list of deliverable tickets for each release and is the go-to person for the status of each ticket in the release.
• Serves as a change manager who determines the viability of moving tickets in and out of a release and communicating the effect of these moves regarding effects on resources, dependencies on other tickets, and awareness of compliance and regulatory issues.
• Determine the readiness of each release based on release criteria; quality of release, production environment readiness, training and support plans, rollout and back out plans, and risk management plan.
• Participate or provide input to support release planning meetings with the intent to align and influence scheduling decisions to optimize the release strategy.
• Identifies areas of risk and conflict within and across multiple releases and work with project teams to mitigate these issues.
• Coordinate approvals for deploying off schedule and emergency releases.
• Create and communicate detailed release plans, coordinate implementation processes, including progress tracking, status and metric reporting, and facilitate all release meetings.
• Development of business requirements documents that meet our customer’s insurance business needs.
• Assists management in planning, resource allocation, project estimation, and scheduling for various projects and initiatives.
• Support staff in triage of production issues.
• Coordinate with technical team during technical architecture design, development and delivery of product changes and enhancements.
• Conduct business and technical requirements reviews and makes recommendations to improve the Business Analyst process.
• Work as part of the Leadership Committee to determine policies and procedure for the Kanban process and provide guidance to the Execution teams.
• Serves as a Kanban Facilitator for the team of between business analysis, development, and quality assurance to promote smooth and timely.
• Maintain the list of deliverable tickets and is the go-to person for the status of each ticket in progress.
• Assist in determining the viability of moving tickets in and out of a release and communicating the effect of these moves regarding effects on resources, dependencies on other tickets, and awareness of compliance and regulatory issues.
• Determine the readiness of each release based on release criteria; quality of release, production environment readiness, training and support plans, rollout and back out plans, and risk management plan.
• Identifies areas of risk and conflict within and across multiple releases and work with project teams to mitigate these issues.

Confidential

Director of Information Technology

Responsibilities:

• Hands-on manager assisting in programming projects as needed.
• Code review for all programming projects
• Maintain interface between the web policy quoting application and the AS400 policy administration application using Websphere as the middleware to translate XML
• Manage a staff including developers, business analysts, report analysts, and desktop support
• Works directly with all program managers department to develop the best applications and reporting to meet their needs
• Acts as the primary point of contact and responsible for overallsatisfaction and relationship management.
• Provides leadership and strategic direction for all application development efforts.
• Responsible for developing project functional specifications incorporating business requirements.
• Works directly with users to define and design best solution to fit their business needs.
• Manages the full project life cycle from conception to completion including planning; monitoring, tracking, and statusreporting; and post reviews.
• Manages resources and materials committed to the project.
• Ensures delivery meets business objectives within schedule and budget guidelines
• Provides leadership, direction, and decision making for problemresolution
• Manages risk, issue and scope changes for the project and escalate as required
• Adheres to a project management methodology.
• Ensures project team adherence to a software development methodology.
• Manages overall quality of all project deliverables.