Manager/Architect Resume

SUMMARY

I help clients implement their strategy by embracing SaaS solutions, increasing their value and Return on Investment with Salesforce.com platform.
Trusted adviser and problem solver responsible for ensuring client’s success.
Extensive experience (7+) and deep understanding in Salesforce.com CRM and web applications across industry segments - Retail, Finance, Hi Tech and Manufacturing.
Results driven with an eye on detail with 12+ years of experience in Project Management, Business Analysis, Business Process Improvement, System Design, Implementation & Support.
Worked seamlessly with cross functional teams in techno-functional role across different time zones in a matrix organization structure

PROFESSIONAL EXPERIENCE

Confidential

Manager/Architect

Responsibilities:

Partnered with Senior management and Salesforce.com account team to successfully execute Phase 1 of Multi-year transformational strategic business blueprint
Contributed thought leadership and industry best practices in achieving maximum possible value with Salesforce (utilizing capabilities across Sales and Community Cloud) while minimizing their risk
Implemented a highly scalable world class loyalty and membership program by replacing their existing system ahead of schedule
Enhanced Client’s member experience by providing a single cross platform system to view member’s account and loyalty information across various form factors
Removed friction at key client’s Member touchpoints thus increasing client’s productivity and efficiency
Improved client’s Member data and reporting

Confidential

Manager/Architect

Responsibilities:

Designed and Implemented a highly customizable Consumer and Partner website based on Lightning Bolt solutions using Communities Napili template
Designed and developed reusable Chatter Components using Lightning and Aura framework
Provided technical leadership by assessing their existing Salesforce.com architecture and providing the industry best practices around salesforce application development, testing (unit and System integration), deployment
Defined and communicated the technical Change/Release management processes after analyzing their current architecture