Technical Lead Resume

SUMMARY:

Collaborative and hands - on IT leader driven by a desire to achieve organizational success through strong client relationships. Big picture thinker known for creating trusting and inclusive connections through open communication with non-technical users. Leverages experiences in diverse enterprise environments, Microsoft product knowledge, and a true understanding of need to develop client centric solutions. Fosters talent and encourages team members to build skills and knowledge.

PROFESSIONAL EXPERIENCE:

Technical Lead

Confidential

Responsibilities:

Promoted from Desktop Engineer to Technical Lead managing of 6 technicians and 1 engineer responsible for desktop refresh project and engineering refresh solutions for mergers and acquisitions - data migration, application packaging, and deployment.
Planned and executed desktop refresh project for 12K+ endpoints at 100+ locations across North America, completed on time without any major challenges.
Engineered and executed operating system and software deployments with SCCM and InTune
Traveled to 20+ locations throughout the U.S. to complete mergers and acquisitions with complete refresh.
Recruited, hired, and grew technical team, mentoring staff members to build strong technical skills that advance both the individual and the organization.

Information Technology Consultant

Confidential

Responsibilities:

Responsible for Disaster Recovery planning and testing for Confidential for 50K+ endpoints; packaged and deployed applications with Admin Studio and SCCM 2012; push and application catalog.

Application Packager

Confidential

Responsibilities:

Responsible for packaging and developing Windows applications for 30+ healthcare systems; deployed applications via SCCM, MDT, and Marimba; tested applications with VMWare and Hyper-V test lab; worked with application SMEs to coordinate application packaging product.

Senior Core Infrastructure Consultant

Confidential

Responsibilities:

Traveled to client sites to provide Microsoft assistance to for large to enterprise client organizations.
Worked with clients to develop statement of work (SOW); scheduled and completed project either onsite or remotely.

Configuration Manager 2007 Consultant

Confidential

Responsibilities:

Worked independently with client to complete health check of SCCM.
Upon completion of health check, installed a new SCCM and built complete imaging task sequence.
Developed imaging process to migrate users from Windows XP to Windows 7.

Systems Administrator

Confidential

Responsibilities:

Responsible for streamlining the System Center Configuration Manager (SCCM) imaging and automating the SCCM process decreasing deployment time from 4 hours to 15 minutes.
Maintained configured, and built Active Directory domain for 50+ U.S., 3 Middle East, and 1 Asia Pacific location.
Deployed and maintained 10 secondary SCCM sites including automated installs and upgrades of windows operating systems globally.
Deployed Systems Center Service Manager (SCSM) to replace older service desk software; maintained Windows servers in VMWare/Hyper-V cluster, migrated Net-App SAN, and managed Exchange/Office 365.

IT Support Services Manager

Confidential

Responsibilities:

Led team of 5 IT Service Desk technicians supporting 24-hour / 5-location hospital environment while managing budgets, vendors, and all procurements.
Managed desktop and app deployment of 1200 Windows workstations using SCCM
Built and maintained BMC Footprints service desk management system

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