SUMMARY

• Around 14 years of CRM experience that includes 4+ years of experience in Salesforce as a senior developer including analysis, modeling, design, coding, testing and implementation on various business domains.
• Extensively worked as a techno - functional consultant in providing CRM solutions designed for midsize and large enterprise businesses with excellent business domain experience in Public Sector, Sales & Marketing, Service, Medical, Automotive and Pharma applications.
• Created Page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Extensive experience with APEX code, Apex Trigger, Apex class and Visualforce, Test Classes, Batch apex, Schedule apex.
• Experience in maintaining, enhance and create workflows and validation rules
• Efficiently maintained user roles, security controls, creating shared security rules, profiles and workflow rules.
• Experience in Salesforce lightning like creating custom pages and provide navigation beyond topics and to add custom CSS to predefined templates.
• Accomplished tasks of page customization, page layout assignment based on profiles and created custom links based on user requirement.
• Developed REST API and SOAP API calls to interact with the 3rd party tools.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Eclipse IDE.
• Experience in Mulesoft Any point API platform on designing and implementing Mule APIs.
• Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master-detail relationships, lookup relationships.
• Proficiency in web technologies like HTML, XML, CSS, JavaScript, WSDL.
• Strong knowledge of Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, BO, Screens, Views, Joins, Links, MVGs, Pick Lists, Toggle Applets and Drilldowns.
• Excellent Siebel development skills in implementing SiebelScripting (Server & Browser both), Siebel Workflow, Workflow Policies, Runtime events and Business Services.
• Strong knowledge and experience in Oracle, experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS)
• Expert in creating SQL Queries, PL/SQL package, function, stored procedure, triggers, and cursors.Created database objects like tables, views, sequences, synonyms, indexes using Oracle tools like SQL*Plus, SQL Developer and Toad.
• Strong Knowledge on Mule Soft, Data Stage and Oracle BI (OBIEE).

TECHNICAL SKILLS

Technologies : Apex, Visualforce, Controllers, Triggers, Batch & Schedule classes, Salesforce1, Lightning (Components, Apps, Events), Web Services, SOAP, REST, Sales cloud, Service cloud, Force.com Platform, Sites, Knowledge, Article Management, SOQL, SOSL, Reports, Dashboards.

Tools : Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com, Platform (Sandbox, and Production), Mavens Mate, Sublime Text, Developer Console.

ETL Tools : Apex Data Loader, Data Stage

Operating sys : Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

SBL UI Layer: Configuration of Applets, Views, Screen for UI design. Adding functionality like Toggle, Drilldown to them. Configuration of applets like Pick List, MVG, Associate applet. eScript: Configuration of Server and Browser on Applet, BC and BS and configure BC User Prop. Have experience with Client BS along with BS in Tools.

Siebel EAI: Expertise in configuration of Siebel EAI Objects like VBC, Integration Objects, Integration Components, Data Maps, WF, BS.

PROFESSIONAL EXPERIENCE

Confidential - New York City, NY

Sr. Salesforce Consultant

Responsibilities:

• Involved in End-to-End requirement analysis, design, development and implementation with Salesforce CRM.
• Developing Various Apex classes, Controller classes, Apex Triggers, Visualforce Pages to implement business logic.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards.
• Implementing Security access to the user profiles by creating object level security, field level security and record level security.
• Resolved the Cases and support the team on urgent basis, implementation and working with real-time troubleshooting.
• Created Approval Process, Validation rules, Workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Data Loading/Conversions using Salesforce Data loader for bulk uploads and Data Export.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Responsible for successful testing of developed solution including User Acceptance Testing and working with the users to validate the solution.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services

Confidential - Richmond, VA

Salesforce consultant

Responsibilities:

• Works with stakeholders to understand, assign business value to, prioritize, and document functional and non-functional requirements
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize collected requirements.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Develop and maintain validation rules and custom workflow.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to support this.
• Created a Process Builder to add the Opportunity Owner to the Opportunity Team upon creation of Opportunity. When the status is changed to Under Writer Review, underwriter will be added to the team automatically to share it for read and edit access.

Environment: Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, ANT, Windows 7

Confidential

Delivery Sr Consultant

Responsibilities:

• Gathering requirements from clients and Business, documented and delivered functional specification documents, and assisted in analysis and design the requirements
• Involved in the analysis of the impacts on the existing application based on the enhancements of the existing interfaces
• Developing Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP) and Web Services Description Language (WSDL)
• Written Business Services to get the data live from .Net to siebel
• Developed VBCs to display the external data in Siebel application using business services that are scripted using eScript
• Involved in Effort Estimation for requirements and CR’s
• Created Run Time Events (RTE) to meet certain requirements
• Involved in Integration, business and data layer changes

Environment: Siebel eAutomotive 8.1, Oracle PLSQL

Confidential

Sr Siebel Developer

Responsibilities:

• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Project mainly requires configuration under Order Management .
• Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.
• Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static &Dynamic), Toggles and Drilldowns.
• Extended the Siebel tables through Custom tables and columns and created User keys and Indexes.
• Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events
• Worked on Assignment Manager and Territory Management
• Monitoring the Remedy Tickets (Issue raised by Business and users) on regular basis
• Worked on VBC to display external systems data in to siebel
• Resolving all adhoc issues, if issue is not related to Siebel then assign it to correct work-group
• Preparing and Executing the Unit/Integration test plan.
• Interacted with Oracle Support Team to solve Production issues.

Environment: Siebel Call Center 8.0, SQL* Plus, Windows

Confidential

Sr Siebel Developer

Responsibilities:

• Low Level Designing of new CR and modification in existing ones.
• Extensive experience in the Low level Designing, Development and Support of Siebel Applications.
• Configured the application using the objects at Data layer, Business Object Layer, UI layer.
• Responsible for Production Bug fixes and any In Life Changes in Production environment.
• Configured the IFB file and invoked the EIM process
• Configuring Siebel Components through UI/ Server Manager Utility.
• Involved in technical design document for all the interfaces
• Daily Checks for server monitoring & Management
• Developed use cases, workflow, screen mock-ups for all the requirements.
• Understanding Business Requirements and working out solutions and analyzing the effects and effort
• Preparing/Executing the Unit / Integration test plan.
• Interacted with Oracle Support Team to solve Production issues.

Environment: Siebel Consumer Goods 6.0, Siebel UCM