Salesforce Admin Contractor Resume

TECHNICAL SKILLS

SUMMARY

Total experience of over 7 years in Information Technology industry, with skills in salesforce administration/Development, Salesforce Cloud environment using classic and Lightning methodology, Maintain user roles and profiles, security settings, access settings, etc.
(User Profiles, Role Hierarchy, Sharing Rules and Security), Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, Group/ Sharing Management, Email templates, Chatter, custom workflows, approval processes, Process builder, installed packages, VisualForce, Apex classes etc.
Plus skills in developing Client - Server Applications, administration, integration, eService, Workflow, Assignment rules, Business service, and customizing BCs, BOs, Applets, Views…etc, using Siebel CRM with SQL and BIP for reporting.

PROFESSIONAL EXPERIENCE

Salesforce Admin Contractor

Confidential

Responsibilities:

Understanding the business process of the clients.
Setting up the new environment for clients in salesforce.com.
Customization for support and maintenance of salesforce application.
Problem analysis and fixing bugs.
Gathering requirements from client and giving user and admin about salesforce.
Gathering requirements from client and giving user to client.
Involved in salesforce application setup activities and customized the apps to match the functional needs of the organization.
Created and deployed several reports and dashboards using salesforce.com platform.
Created multiple custom buttons, views, objects, fields … etc to reducing the complexity.
Involved in case assignment rules, escalation rules and auto-response configuration and customization in case management.
Developed and deployed workflows and approval process.
Utilized apex data loader in handling massive amounts of user data.
Installing SalesForce Appexchange products as per customer needs.
Configuring and integrating Conga to generate documents, and Docusign for digital signing with salesforce.

Senior Siebel consultant

Confidential

Responsibilities:

Develop and implement a system to help customers apply for applications electronically and to perform the necessary procedures through Public sector and eServices including requirement gathering and application support.
Creating reports using SQL and BIP.

Web Developer

Responsibilities:

Confidential

Responsibilities:

Develop and implement a system to help the Ministry of Agriculture and the citizens to apply for applications electronically and to perform the necessary procedures including requirement gathering and application support.
Report Development using BIP.