SUMMARY

• Over 9 years of IT experience as a Certified Salesforce.com Administrator/Developer in all Phases of Software Development Life Cycle (SDLC) which Involves requirement gathering, analysis, design, development, implementation & enhancement of project using Salesforce CRM.
• Experience in Administration, Configuration, Customization, Lightning and Support experience with Salesforce Platform.
• Worked as Developer and Business Analyst for 2 full - cycle projects, acted as liaison between users, vendors, and development team to deliver Services, Projects to clients on time.
• Extensive Experience in Building Apex-based projects using Apex, Triggers, Asynchronous Apex, Test classes, Visual force, controllers, Aura components, Lightning web components, SOQL, SOSL and REST API integrations.
• Experience in Integrating external web systems with Salesforce using REST and SOAP web services.
• Involved in building Lightning Applications for Desktop and Mobile using lighting app builder, lightings components, Aura framework and lightning web components.
• Expertise in SFDC Development using Lightning components, Apex classes, Visual force pages, Reports, Analytic snapshots, and Dashboards.
• Hands on Experience in Creating/Configuring User Interfaces using Objects, Fields, Relationships, Validation rules, Page layouts, Record types, Tabs, Quick actions, and various other Components as per the Client and Application requirement.
• Implement Sharing/security by Configuring Profiles, Permission sets, Org-wide defaults (OWD), Roles, Sharing rules, Territory management, Account and Opportunity Assignment and Duplicate management.
• Automated the Business process using tools like Workflow, Process builder, Approval process Public Groups, Queues and Lightning visual flow.
• Used Data migration tools such as Data Loader, Import wizard, and Dataloader.io for Data Migration, Able to Perform Data integrity checks, Data cleansing, transformation, ETL Activities as part of Data Migration.
• Hands on experience in configuring Omnichannel, Knowledge Articles, Article types, Web to Case, Email to Case, Open CTI and Phone to Case.
• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Contracts, Orders, Activities, Chatter, Dashboards and Reports
• Proficient in dealing with functionalities related to Sales cloud, Service cloud, Community Cloud and Health Cloud.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and VS Code.
• Major role in Designing and implementing Continuous Integration and Continuous Deployment Process Using GIT, Jenkins, and COPADO Tools.
• Thorough understanding of the Salesforce licensing, data structure, Force.com explorer and various services offered by Salesforce including user management and Security Management .
• Provided ongoing maintenance and administration services including periodic data cleansing, objects-field analysis, and deployments.
• Created Test scenarios on various environments to Unit testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User acceptance testing (UAT).
• Extensive knowledge on Scripting using HTML, CSS, JavaScript, Ajax, and Angular JS.
• Experience in Object Oriented Analysis, Apex Design Patterns, Client/server architecture, Programing, Agile and Scrum Methodology driven Development.
• Proficient in learning new technologies and quickly adapting to new environment.
• Excellent organizational and strong problem-solving skills with a proven ability to contribute to a team environment.

TECHNICAL SKILLS

Salesforce Configuration: Standard Objects, Custom Objects, Page Layouts, Record Types, Sites, Process Builder, Workflows, Flows, Enterprise territory model, Live Agent, Omni-Channel, Object and Field level Security, Reports and Dashboards.

Salesforce Technologies: Apex Classes, Controllers, Triggers, Asynchronous Apex, Visualforce Pages, VF Components, Aura, SOQL, SOSL.

Salesforce Lightning: Salesforce Lightning Design System and Lightning Components, Aura Component Framework, Lightning web components, JavaScript Controllers, Server-side Controllers, Events, lightening Connect and Quick Action.

ETL Tools: Apex Data Loader, Dataloader.io, Data Import Wizard, ANT, Workbench.

Version Control Tools: GIT, Jenkins, COPADO

Web Services: REST/SOAP API, MuleSoft.

Languages: Java, JavaScript, CSS, HTML, XHTML, UML, XML.

Packages: MS Office, SharePoint.

Databases: MySQL, Oracle, Microsoft SQL Server.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Head Salesforce Administrator and Lead Salesforce Developer for 350 users.
• Involved in End-to-End Project SDLC, right from gathering requirements to Testing and Support users.
• Worked closely with the Lead, Users and Vendors to implement product Changes, and prioritize requirements during the Development, UAT and Production support.
• Acted as single point contact for users, and development team and update the periodic status of the development, with Vendors.
• Designed and Developed Apex Classes, Controller classes, Visual force pages and Batch classes for various functional need in the application.
• Responsible fsor Building custom lightning pages using Aura components framework, Lightning web components, Actions, Buttons and Sales Activities.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity and vice versa.
• Integrated the third party System using Web Services for extracting the data from external systems to salesforce to display in the pages of Salesforce.
• Responsible for Creation and Deployment of Custom objects, Fields, Tabs, Relationship’s, Page layouts, Record types, Validation rules, Assignment rules and Automate the process using Workflow rules, Flows, Processes builders, Auto-Response Rules and Approval processes..
• Responsible for creating custom Apps, Reports, Report types and Dashboards to suit the needs of the application.
• Configured omnichannel for CTI to integrate with Desktop Applications and third-party CTI Systems.
• Customized the Omni-Channel widget using the necessary objects by making agents available to receive work based upon skill level and created custom user presence statuses for Supervisors to monitor those using Omni-channel Supervisor configurations.
• Implemented and Configured OWD settings, Profiles, Permission Sets, Roles, sharing settings, Account teams, Enterprise territory model, Custom Duplicate Management, Public groups, Queues, Custom Settings, Apex sharing as part of Security Model.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using QA Automation tools.
• Data migration from traditional systems to the Salesforce platform using the API and data load techniques and familiar with ETL tools.
• Hands-on database development including schema design and business logic implementation, working closely with other developers to ensure all code is consistent with architectural standards.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors, and other stakeholders.
• Worked on various Salesforce.com standard objects like Cases, Accounts, Contacts, Content, Reports and Workspaces.
• Worked with business process like Email to Case, Web to Case, knowledge Articles and user Adhoc issues.
• Worked on integrating Outlook with Salesforce using Outlook Integration and Lightning Sync.
• Created
• Hands-on experience in Web Services SOAP or REST APIs, for interacting with external systems via Salesforce callouts.
• Developed Test Classes to achieve code coverage and Responsible for deploying metadata into UAT and Production sandboxes using Change Sets.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting, bug fixes and End user issues.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, ANT.

Confidential - Alpharetta, GA

Salesforce Developer

Responsibilities:

• Head Salesforce Administrator and Apex developer and defender of data integrity for 250 users.
• Gathered Technical requirements and finalized user stories with the business analysts and Architects.
• Involved in End-to-End requirement Analysis, design, and development with agile methodology.
• Designed, developed, and deployed page layouts, Apex Classes, Standard Controller & Extensionclasses to support Visual Force pages development.
• Implemented OWD settings, Profiles, Roles, Public groups, Queues, Custom Settings, Apex Sharing, Triggers as part of Security Model.
• Developed and Maintained Inbound and Outbound Integration using REST API from External third-party system to Salesforce to sync Contacts.
• Experience with integrating with the Salesforce platform (inbound/outbound) using the REST/SOAP APIs and MuleSoft.
• Designed and deployed the Custom objects, Custom tabs, Fields, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Email Templates, Reports and Summary Reports to suit the needs of the application.
• Experience in Design and Development of Visualforce components, Customer Controllers, Apex Classes, Trigger, Batch and Schedule Apex for Custom applications.
• Developed Test Classes to achieve code coverage and Responsible for deploying metadata into UAT and Production sandboxes using Change Sets
• Used Lightning process builder for visualizing and creating automated business processes.
• Built Custom pages and Migrated the standard and custom objects in classic experience to lightning experience.
• Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Analyzed functional specifications, isolated functional and non-functional test cases
• Created test Scenarios, test conditions and test data for system and regression testing.
• Verified the test cases, log defects with complete information and attaching screenshots in QC.
• Risks Identified in design and development strategies, proposed design pattern solutions and tested throughout QA and UAT phases.

Environment: Salesforce CRM, Force.com, Service cloud, Community Cloud, Agile, Apex Triggers, Apex Classes, Visual Force Pages, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, SOQL & SOSL, Aura component framework, Lightning web Component Framework.