SUMMARY

• Senior Salesforce Consultant with over 10 years of information technology experience.
• 9+ years of experience and has implemented many Salesforce.com projects.
• Knowledge of the backdoors and advanced capabilities of Salesforce allows her to be able to ensure the client can fully utilize the system and suggest and implement specific upgrades that will meet the client’s needs.
• Primary project methodology is using Agile and Scrum practices in a variety of different realms to show clients quick value and to be able to adapt to their ever - changing requirements.
• Offering a communication style which allows her to communicate clear directions to teams and organize work while delivering concise and precise team roles and visions for new or upgraded system implementations.
• Extensive experience in managing requirements gathering and liaison to IT and business resources.
• Excellent communication, mentoring, managing and project coordination skills.
• AWS solution designing knowledge
• Offshore team management

TECHNICAL SKILLS

• UNIX
• AIX
• Google G Suite
• Google AoG technologies
• IOT
• (Alphabet)Google WwG technologies
• Oracle
• Steelbrick CPQ
• Apttus CLM
• Apttus CPQ
• Salesforce.com
• Salesforce.com Trailhead
• Pardot
• Einstein analytics Gmail
• Jive
• Moto(redhat)
• Field glass
• Cisco Network IDS
• Cisco Host-based IDS eTrust Access Control
• ESM, and IDS DES encryption
• Digital Certificates
• SSL
• VPN
• IPSec
• TCP/IP
• DNS and web security architecture shell scripting and Microsoft Windows Server 2003/2008/2012 Red Hat Enterprise Linux 4/5/6
• VMware 4/5
• AWS integration and solutions
• NetApp
• ONTAP 7/8
• Microsoft Office
• Microsoft Exchange 2007-2010
• Microsoft Windows Infrastructure

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Lead

Responsibilities:

• Ensure contractual documentation is place, utilizing appropriate procurement processes
• Identify appropriate resource needs; work with appropriate management to get resource commitments; make recommendations in sourcing strategy.
• Create and manage project schedule; track progress in completing project tasks. Ensure project schedules are as efficient as possible, utilizing critical path analysis where appropriate; and ensure project resources accurately charge time to appropriate tasks.
• Coordinate the activities of the cross-functional project team
• Manage scope - utilize appropriate tools and processes to manage/track requirements and conflicts; ensure appropriate change management processes/tools are used
• Manage cost; ensure financial forecast is created and maintained through the project
• Track and manage risk and issues; appropriately escalate to management and project stakeholders
• Prepare and present status reports on a regular basis to management and project stakeholders
• Participate in and lead internal IT process improvements and make recommendations on areas of improvement to management team
• Oversees various system projects of an overly complex nature, employing highly specialized knowledge of a specific technology.
• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project
• Effectively coordinate the activities of the team
• Exhibited expert knowledge in system scope and project objectives, as well as the role and function of each team member.

Confidential

Salesforce Team Lead

Responsibilities:

• Duplicated customer's database into a new database for their new client
• Developing custom fields, validation rules, and custom objects in Salesforce
• Architected solutions using a combination of Salesforce and SAP to best meet Philips needs
• Interactions with end users and employees to assure the database are exactly what the customer is asking for.
• Wave analytics used to grow dashboards and reporting.

Confidential

Salesforce Lead Architect

Responsibilities:

• Leading team of administrators and developers.
• Offshore Management
• Create and execute Project Plans and all applicable testing documentation needed through all phases of the project for use with wave analytics
• Manage the test effort according to the UAT ARB and SIT timelines and signoffs for function and technical documentation using SharePoint for file storage and reference.
• Identify and communicate UAT testing status and risks Identify.
• Document and assist in resolution of all defects related to test execution.
• Interpret business requirements, identify, and create test strategy approach, and build robust test scripts
• Work with and support other Business Travel departments to ensure the testing effort produces a high-quality release.
• Validate new enhancements or releases in production environment.
• Collaborate with business and system analysts during requirements and test development to ensure the needs are testable.
• Part of Agile team using Rally to accomplish sprint planning in a timely fashion, writing epics, user stories and CR’s for team members to carry out declarative task in SFDC via administration and or development.
• Created a weekly presentation the delivery operations group inclusive to Scrum Masters and Product owners about the features backlog risk and or dependencies faced for the current sprint and road map planning per team.