Delivery Director Resume

PROFESSIONAL EXPERIENCE

Confidential

Delivery Director

Responsibilities:

Responsible for 275+ resources and a P&L of $30M+ a year in gross revenue.
Responsible for driving $2+M in new revenue for FY20.
Engaged with Account Executives and Managing Directors to pitch, finalized and close solutions sales opportunities.
Responsible for writing and maintaining Master Service Agreements, Statements of Work and Change Orders.
Responsible for estimating and planning custom development opportunities, IT governance, enterprise architecture & platform assessments.
Responsible for end - to-end delivery efforts and driving experience within multiple technology domains including custom application development efforts, DevOps, program & project management, business analysis, application development, QA automation and operations support.
Responsible for leading business development activities such as identification new opportunities and continuous service improvement activities at clients.

Confidential

Assistant Director

Responsibilities:

Managed the Global Fraud Data Analytics program with an annual budget of $7+M for FY16 & FY17 respectively.
Guided extensive business case development efforts.
Responsible for POC development efforts for digital investigation, surveillance & behavioral analytics, and anti-fraud applications on a Machine Learning (ML) analytics platform developed on MS Azure.
Responsible for coordinating project resources while managing program and project risks, quality, schedules and scope for fraud analytics in the Americas, EMEA, APAC and Oceania.
Managed contract negotiations with third party resource firms and software vendors.
Directed and coordinated the activities of Service Delivery IT teams in the development, integration, and implementation areas on assigned projects.
Responsible for the preparation of all product, program and project management technology roadmaps.
Led report and KPI development efforts to analyze cross program activity tracking against the global strategic plan.
Participated with management and cross-functional teams as a subject matter expert to develop and modify processes, policies, and procedures to foster cohesive working relationships within Global Technology.

Confidential

Lead Manager Web Analytics

Responsibilities:

Managed efforts to redesign, develop and review detailed analysis around B2B and B2C omnichannel eCommerce efforts to drive performance and opportunities for improvements in customer experience and marketing campaigns.
Responsible for the overall vision and solution architecture for iconic phone launches and holiday reporting initiatives.
Led the creation of a new work intake processes and analytics development-tracking tool for retail and commercial business ad-hoc and sustainment reporting systems realizing a saving of $200K within the Customer Digital Organization.
Led analytics efforts to communicate actual performance towards vendor goals and corporate finance plans for C-level executives.

Confidential

Manager

Responsibilities:

Managed SAP Business Objects Enterprise XI 4.1 server upgrades.
Facilitated collaboration across IT, Operations and Marketing and served as the point of contact with business partners to develop & produce accurate reports & analysis.
Responsibilities include project planning, disaster recovery planning, scope management, issue management, risk management, and stakeholder management and communications.
Evaluated and managed clients backlog issues list and developed sustainable action plan to meet SLA’s.
Business Objects Universe analysis and data validation utilizing Teradata SQL Assistant and Oracle SQL Developer.