We provide IT Staff Augmentation Services!

Transformation Director Resume

SUMMARY

  • Seasoned management professional - 20 Plus years of progressive, delivery focused management experience at premier Life Sciences, Manufacturing and Travel and Transportation institutions - (Airlines, Hotel and Car (B2B and B2C channels) namely AvisBudget Group, Cendant Hotels, RCI, SITA, Galileo (Now Travelport), Affinion Group.
  • Ability to manage the top- Deep Experience in working with CXO/senior management roles with internal and client organization.
  • Program management office (PMO) - 1. Managed business and technology programs ($10M) in both waterfall and agile methodologies. 2. Implemented compliance (Security/PCI, SOX,) and enterprise data management (EDM) initiatives in business units. 3. Experienced in establishing PMO organization, governance, project metrics and status reporting frameworks. 4. Implemented Platform and Release Governance processes for all IT releases at Avis Budget Group
  • Presales and Sales Support- Managed multiple bids and participated in orals for multiple pitches primarily on Design Thinking led and transformation programs during my current engagement with Wipro.
  • Strong business, technical and operational knowledge of IT systems - 1. Ecommerce Applications - ecommerce (desktop/mobile/tablet) and m-commerce, Prepay/Digital Wallet, Content Management (Teamsite and Adobe Experience Manager), CRM (Personalization, Segmentation and Targeting), Site Analytics and Affiliate Marketing 2. Business Analysis and problem Solving - Exposure to IT Consulting/Strategy, Gap Analysis and Requirement Gathering/Facilitation techniques
  • Extensive stakeholder management experience - Clients Becton Dickinson, Ascensia Diabetes Care, Chemours, AvisBudget Group (US/CA, AU and NZ Business Groups), SITA, Galileo (Travelport, Affinion Group, RCI UK, Vendors (FROM, Magic and Logic, House of Kaizen, Mediaplex, Bounce exchange, Optimost, Adobe, Mediative, Big Leap, Octopus Travel, Google, Salesforce Magnet 360, Cognizant, Tata Consultancy Services, IQuanti, Firstsource, Xumak, IBM, Object Business Solutions).
  • Professional philosophy - Process oriented, Insights/result driven and customer focused individual adept at playing multiple and often overlapping roles for the overall program success.

PROFESSIONAL EXPERIENCE

Confidential

Transformation Director

Responsibilities:

  • Lead cross functional teams to implement initiatives to create next generation experiential App
  • Conduct sprint retrospective and sprint planning meetings to define sprint scope
  • Liaise with external groups (Security, regulatory and global product teams
  • Plan program increments and phases for software delivery
  • Maintain program plan and track progress
  • Report program status to IT and business stakeholders
  • Program governance, KPI (Agile Metrics) and executive status reporting
  • Manage financials and changes through execution phase
  • Identify Solutions for key business requirements
  • Coordinate the User acceptance cycle for Mobile and web changes on the platform
  • Drive technical excellence and depth through Mastery framework
  • Played a technical product owner role and defined user stories for Mobile Middleware team
  • Support Digital Practice Sales pitches and present the digital solution/model to potential customers

Confidential

Transformation Director

Responsibilities:

  • Lead cross functional teams
  • Conduct sprint retrospective and sprint planning meetings to define sprint scope
  • Coordinate with various Becton Dickinson units and other IT partners to develop program plan and weekly reporting
  • Plan program increments and phases for software delivery
  • Maintain program plan and track progress
  • Manage financials and changes through execution phase
  • Facilitate resolutions for key issues/challenges during program execution
  • Coordinate the User acceptance cycle
  • Partner with business to drive process simplification during design workshops
  • Plan product demo to showcase Sprint achievements to the Business and IT stakeholders
  • Drive technical excellence and depth through Mastery framework
  • Support Digital Practice Sales pitches and present the digital solution/model to potential customers

Confidential

Senior Program Manager

Responsibilities:

  • Provided inputs to Digital Marketing towards business case for the program
  • Completed program sizing ($10M, 40Khours, 75+ team, 6 Scrum teams), procured funding. Created various program / project artifacts (workbook, benefits realization plan, procurement management plan, program / project release roadmap, kick off and release calendars
  • Engaged required stake holders from 4 business units, 9 solution partners, 3 resource vendors. Defined roles and responsibilities matrix. Established program decision / execution steering committee involving both business and IT partners.
  • Established program governance, KPI (business and IT), executive status reporting, and metrics in line to ABG PMO/Digital Marketing standards
  • Managing an onsite AEM and UI Scrum team (Team Members 15+)
  • Defined, application co-existence/Rollout/Content migration and tagging strategy
  • Managed program Budgets and change requests through formal change request process during the application development
  • Identify Solutions for key business requirements along with the Business Analysts and business stakeholders.
  • Introduced SCRUM process in software development and project management disciplines. Trained requirements, development, testing teams. Established Team communication, roles and responsibility and Scrum and Scrum calls
  • Implement Amex, MasterPass, Visa, PayPal, ApplePay Digital Wallet Services at Avis Budget Group using Paas (Payment as a Service) Industry standard
  • Simplified profile management for Avis and Budget users (50% increase in Preferred profile registrations Y-O-Y for the premier brand)
  • Migrated the Corporate admiration/Cobranded corporate pages into Adobe experience Managers
  • Conducted AEM audit to optimize author experience and defined prioritized roadmap

Hire Now