SUMMARY

• 5+Years of experiencein Administration/Development/Business Analysis and Project Management.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Configured, Implemented, administrated and maintained the salesforce.com platform.
• Widespread experience in performing the administrative and development related tasks.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, PageLayouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case.
• Experienced using SalesforceLightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Components controllers, events and used custom CSS in the components.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Worked on and has good understanding on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases and Solutions.
• Developed Validation Rules, Workflows and Approval Processes for Automated alerts, new Tasks, field updates, and Email generation according to application requirements.
• Experience in all phases of Software Development Life Cycle, Waterfall and Agile(Scrum)project life cycle processes.
• Experience in doing deployments from one sandbox to other sandbox using eclipse IDE and Ant migration tool.
• Pervasive Knowledge in designing of custom objects, custom fields, Pick list, Role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Hands on Experience in CONGA CLM. Worked on Conga Clause types, Clauses, Queries, Generating Solutions, creating template using template builder.
• Preparing Conga documents and generation process followed by DocuSign integration.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Force.com IDE, SOQL, SOSL
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Worked with Off-shore team on technical and functional requirements.
• Worked with team members for full-cycle projectsand delivered outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Lightning, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, SOQL, SOSL, CLM; CONGA, DocuSign.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Migration Tool, AppExchange, ANT Migration

Languages: Apex, JavaScript, SQL, HTML, XML, CSS

PROFESSIONAL EXPERIENCE

Confidential, Texas

Salesforce Consultant

Responsibilities:

• Interact with Off-shore team like., Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Working in Agile Accelerator for product development.
• Prepare documentations like Testing Progress, Test coverage using SharePoint and providing status to various stake holders.
• Working on internal QA testing to help Developers and QA’s to resolve couple issues to speed up their Process.
• Working on community builder.
• Worked with the client Project Manager to run through the UAT Scripts post deployment.
• Written complete Test Scripts and UAT Script Templates.
• Working on Pardot B2B Marketing Automation platform for lead generation
• Helping the Business team in carrying out the User Acceptance Testing.
• Made significant changes to Page Layouts and user Interface.

Confidential, Texas

Salesforce Dev/Admin

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience using salesforce Lightning UI Created Components and Apps in salesforce lightning.
• Experience on Salesforce Lightening for Customizing Reports and Dashboards for business use.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Worked on streamlining case management and lead management.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Experienced in using Data Migration tool called Data Loader.
• Worked on Workflows, Triggers and Lightning Process builder flows, Connect API, Chatter and quick actions to consolidate complex business processes.
• Created and customized domain and logo to meet business needs.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Hands on Experience in CONGA CLM. Worked on creating conga Clause types, Clauses, Queries, Generating Solutions, creating template using template builder.
• Created Conga documents and generation process.
• DocuSign integration for conga documents for E-signature.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Used the sandbox for testing and migrated the code to other instance after testing.
• Involved in the data validation /Integrations of the source system with Salesforce.com.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboard.
• Worked in Sales cloud integration project.

Confidential, San Diego, CA

SalesforceAdmin/B.A

Responsibilities:

• Responsible for gathering the requirements by coordinating with the project managers Off-shore to better customize and utilize the full functionality of salesforce Lightning.
• Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Documented and shared the requirements with other Salesforce.com consultants for further implementation.
• Accountable for certain project deliverables and documents as well as project outcomes and quality.
• Experience using salesforce Lightning UI Created Components and Apps in salesforce lightning.
• Worked on Lightning Process builder flows, Chatter and Quick Action.
• Experience on Salesforce Lightening for Customizing Reports and Dashboards for business use.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboard.
• Provide Release Management support for processing config and custom code changes.

Confidential, Topeka, KS

SalesforceDev/B.A

Responsibilities:

• Worked with the client to understand their current business issues and pain points; identify the desired To Be process models.
• Prepared and updated content for social media portals.
• Used the sandbox for testing and migrated the code to the deployment instance.
• Provide CRM expertise to sales & marketing teams to streamline, automate, and standardize core business processes on SFDC
• Maintained documentation of data migration and development processes.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Performed Sales Cloud configurations and used its features such as Lead Management, sales Forecasting.
• Analyzed all the requirements and enhanced the community module to suite to the needs of the Customers.
• Helped build and train a fully functioning Salesforce development team.
• Refined Reports, Analytic Snapshots, and Dashboards for evaluating the efficiencies of the different sales departments.
• Modeled Custom Objects, Custom Settings, Custom Fields, and Relationships for new functionalities.
• Documented Workflows, Triggers and logical interdependencies to consolidate complex business processes.
• Created, and consolidated Apps, Tabs and User Permissions associated with different objects.
• Worked on Salesforce lightning to customize interface for mobile app.
• Back populated, cleansed and maintained data using Data Loader.