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Salesforce Architect/ Senior Salesforce Developer Resume

SUMMARY

  • Over 12+ years of IT experience that includes 9+ years experience in Salesforce.com and around 3 years of experience with SAP ABAP CRM
  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement analysis, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals-based object-oriented enterprise applications
  • Adept in CRM Business Processes like Sales, Marketing and Premium Customer Service and Support Which Allowed me to work on Sales, Service and Marketing Cloud Functionalities
  • Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications
  • Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts
  • Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners
  • Well versed in Analyzing CRM Business Processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Contact Management, Case Management and Merging Management in a Multi-Tier Environment
  • Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk
  • Developed Lightning Component Framework and built Lightning component using aura framework
  • Built reusable UI/UX components with Lightning component framework
  • Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, Salesforce Lightning Design System and Lightning App Builder and creating Visual Workflows, Salesforce Support, communities
  • Maintenance of installed Managed Packages in Lightning using Apex
  • Extensive experience with APEX code, Apex Trigger, Apex class & Apex Web service and Visual force (page, Component & Controllers), MVC architecture, Test Classes, Batch apex, Schedule apex, Apex Sharing
  • Expertise in maintaining the functional areas of Data Management, Forecasting, Territorial Management, Contacts, Leads, Campaigns, Opportunities, quotes, Activities, Dashboards and Reports
  • Experience in customizing the standard objects, Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, process builder, App-Exchange Package & Custom Application, Sandbox data loading and implementing web services in the application
  • Good Knowledge in APTTUS Configuration Price Quote tool (CPQ)
  • Competent in writing complex SOQL, SOSL queries across multiple objects within the SFDC database
  • Created Page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages
  • Experience in working Change management using change set deployments, ANT and Force.com IDE
  • Knowledge on single sign on setup using SAML and Integration
  • Experienced to maintain, enhance and create workflows, knowledge management and validation rules
  • Efficiently maintained user roles, security controls, creating shared security rules, public groups, profiles and workflow rules
  • Experience in designing of Reports and Dashboards according to the business needs and awareness on governor limits for a multi-tenant environment
  • Accomplished tasks of page customization, page layout assignment based on profiles, record types, security model and created custom links based on user requirement
  • Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Eclipse IDE, Workbench and various production environments and also force.com excel connector
  • Proficient in Bulk Data Migration from Traditional Applications to Sales Force using on demand Apex Data Loader.IO
  • Accomplished case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and Manual case entry for entering customer's cases in Cases Tab
  • Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
  • Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Sales force objects, master-detail relationships, lookup relationships
  • Experience in different phases of Software Development Life Cycle (SDLC) including Development, implementation and Testing during the development of software applications
  • Experience in Data Migrations from Traditional applications to sales force from one environment to other using Integration tools such as Workbench, Excel Connector, Data Loader Utility and Tools like import wizard and deployment of code using and Inbound/Outbound Change sets
  • Proficiency in web technologies like HTML, XML, CSS, JSP, JavaScript, JQUERY, Angular JS, WSDL, and SOAP
  • Experience in working and resolving various aspects of Apex Triggers, Schedulers, Batch Apex, Web Services (XML, REST and SOAP), BULK API, Asynchronous apex, Partner WSDL and Enterprise WSDL
  • Experience in Sales cloud implementation, Service cloud modules, Salesforce SF1, Salesforce Lightning and Chatter
  • Expert in using databases such as Oracle10g/11g, SQL server
  • Experience in Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API
  • Excellent experience on CRM Web UI Framework, BSP Components, One Order Event Maintenance, BOL Programming, AET fields creation, EEWB, Genil Programming and other technical aspects of CRM Implementation
  • Good experience in Object oriented ABAP (OO ABAP) concepts like Classes, Methods, Inheritance, Interfaces, Events, Exceptions (Class & method Levels) and building global classes
  • Good knowledge of CRM middleware, IDOCS, BDOCS
  • Good working knowledge of how to work on page flow logic and Model view controller(MVC) architecture.
  • Sound knowledge and working experience of ABAP/4 concepts including ABAP Objects, Data dictionary, ABAP List Viewer (ALV), Enhancement Framework, LSMW, BDC
  • Highly motivated team player with forward-looking attitude and possess strong interpersonal skills, communication skills, problem solving skills; willing to work in a challenging and cross platform

TECHNICAL SKILLS

  • Apex, Visual Force, SOQL, SOSL, Apex Triggers, Web Services, Workflows, Approvals, Dashboards, Email Templates, Formulas, Validation Rules, Custom Objects, Eclipse, SOS, AppExchange, Salesforce.com, Force.com IDE, Roles and Profiles
  • SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Relationships.
  • Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, import Wizard, Dataloader.io, Force.com Excel Connector, Force.com Platform (Sandbox and Production), Boomi and Cast Iron Systems.
  • JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, PHP
  • Oracle 10g, Oracle 9i, MySQL, MSSQL
  • UNIX, Windows95/98/NT/2000/XP/2003, MS-DOS
  • Apex, JAVA, J2EE, PL/SQL, C++
  • Apache, Tomcat, JBoss, Web logic, Web sphere
  • Informatica
  • ABAP/4 Reports, ABAP Workbench, BDC, Data Conversions, Dialog Programming, Data Dictionary, Object Oriented Programming, LSMW, ALV, SAP Script, Smart Forms, User Exit, BADI and Enhancement Spots.
  • ABAP-CRM 6.0, ABAP-CRM 7.0.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Architect/ Senior Salesforce Developer

Responsibilities:

  • Involved in Sprint review meetings with product owners, Project managers and other team members after implementation phase for every sprint
  • Working on Agile environment with tight deadlines in project
  • Designed and implemented salesforce application security including Role hierarchy, Profiles, Permission sets and Sharing rules
  • Interacted with Product Owners for gathering the requirements for salesforce development and documented the Business requirements
  • Designed and Developed Processes, Flows, Apex Classes and Apex Triggers for various functional needs in the application
  • Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals, Process builder and validation rules
  • Extensively worked on Data model and security
  • Worked with Apex Data Loader to load data to Salesforce and used VLOOKUP function
  • Refactor code for all existing apex triggers using Salesforce best practices
  • Organized Salesforce environment and sandboxes for deployments
  • Configured and managed Bitbucket and Bamboo for automatic Salesforce deployments using ANT tool
  • Worked on Salesforce Partner community
  • Extensively worked on Reports and Dashboards
  • Maintained and organized Salesforce environment as a Architect
  • Worked on Lead management
  • Developed lightning components as per business requirement
  • Developed Apex Classes, Apex Triggers and visual force pages for various functional needs in the application
  • Worked on integration to sync data between Salesforce and other 3 rd Party systems
  • Involved in Route cause analysis and provided quick resolution for issues raised after production deployment
  • Worked on refresh token method to integrate with 3 rd party systems

Confidential

Senior Salesforce Lightning Developer/Architect

Responsibilities:

  • Experience in Lightning Component, Lightning Apps, Lightning Configuration, Sales Console, Flexi Pages, Quick Actions, Global Actions
  • Created Lightning Components, added CSS and Design Parameters which improves performance
  • Developed Apex Classes & Triggers to implement the business logic as per the requirements
  • Designed and developed complex Visualforce pages and Apex code for various functional needs in the application
  • Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
  • Developed AuraDefinitionBundle as per requirements
  • Experience in using SourceTree and Bitbucket for deployment
  • Worked on ANT tool to validate and deploy from sandbox to sandbox
  • Worked on FullCalendar calendar implementation in salesforce lightning application
  • Customized calendar using Lightning component
  • Worked on error handling and error messages for required fields to validate custom application forms using Lightning component
  • Worked on Create and Configure Lightning Experience Record Pages
  • Setup a permissions/profile for the portal users. Configured the portal, create the URL for communities
  • Worked on custom metadata using Lightning component
  • Worked on Tokenization Implementation process to maintain consistent and update design easily in Lightning components
  • Worked on external CSS file to use same style sheet in different lightning components
  • Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app
  • Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience
  • Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing
  • Customization on Salesforce standard objects like Accounts, Opportunities, Cases, Contacts and various custom objects based on the business requirement
  • Worked on sharing settings, Roles, Profiles Role Hierarchies, permission sets to manage data sharing access among different users
  • Worked on Validation rules to meet security and business needs
  • Created custom objects and fields to capture data as per business requirement
  • Worked on Agile environment while meeting the release dates
  • Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect
  • Worked on Salesforce site/portal/community for the external users
  • Used sandbox for testing and configuration, assisted in deploying to the production system
  • Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies
  • Extensively worked on test classes using best practices to increase more than 90% code coverage
  • Worked with the customer's Atlassian suite of software development tools (JIRA, Confluence, Bitbucket)
  • Created Custom objects, Validations rules, Page layouts, workflows, and triggers as per the requirement
  • Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
  • Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement
  • Involved in code review, deployments, Sprint Planning and architecture meetings
  • Involved in deployments from Sandbox to Sandbox
  • Design UI/UX strategies
  • Proficient in providing the solutions as a Technical Architect and managing the team
  • Delivered scalable and effective Salesforce services as per the Business requirements
  • Assigned and worked with team members to resolve any issues they have in completing the tasks and providing support and guidance as a Technical Architect
  • Assessed and make recommendations on Processes, Designs, Operations and documenting the Solutions

Environment: Salesforce.com Unlimited Edition, Apex Classes, Apex Triggers, Validation rules, Visualforce pages, Lightning Components, Salesforce Lightening Design Systems, Lightning App Builder, Security Controls, Sandbox, Data Management, Web service, SOAP, REST, Jira, Workflows, Process Builder, Reports, Dashboards, Maven, Force.com IDE, SourceTree, Bitbucket, Git, GitHub, Bamboo, ANT, JavaScript, jQuery

Confidential, ON

Senior Salesforce Consultant

Responsibilities:

  • Involved in all requirement gathering and document preparation
  • Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing
  • Experience in Agile Scrum development methodology
  • Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments
  • Performed apex callout using Web Service to external applications using Http Request and Http Classes
  • Created Triggers, Visual Force pages, custom controllers, Outbound Messages and Email Services
  • Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports
  • Endured in creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, advanced fields like pick lists and formula fields
  • Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
  • Created and deployed Several Reports like standard, summary and matrix reports for quarterly and half yearly sales. Created required Salesforce 1 mobile apps with compact layout
  • Used Ajax Toolkit to make asynchronous calls for optimizing data retrieval Process
  • Developed Custom permissions for connected apps
  • Implemented Salesforce Communities, developed community login interface for customers, assigned Community license for customers and worked on customer & company community pages to display necessary objects accordingly for the customers
  • Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components
  • Worked on Salesforce Communities and created VF pages for Communities
  • Configured sharing rules and sharing groups for community members
  • Managed user setup, hierarchical roles, profiles, security controls and territory management
  • Created feature rich Visualforce pages with the help of JavaScript, CSS, JQuery and Ajax
  • Performed apex customizations in Sales cloud and features such as web to lead, campaigns, contracts, Opportunities and Products management. Also provided start to end setup for the entire Sales process
  • Created users, roles, public groups and implemented Role hierarchies, sharing rules and record level permissions to provide shared access among different users
  • Used Apex Data Loader several times to migrate data from production System to Sandbox Systems
  • Extracted API Callouts & WSDL services, hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand
  • Used Batch Apex for performing heavy Data Cleansing and archiving large number of records
  • Performed Apex Callouts to invoke external third-party web services with future methods and REST API
  • Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations
  • Involved in using lightening, process builder and workflows
  • Customized existing Visualforce to align with salesforce new Lightning UI experience
  • Automated Business process with the help of Process Builder, Complex Workflows and approvals
  • Managed Salesforce data model with Custom Objects, and Object Relationships: Many to many, lookup etc. Performed Data Migration with the help of metadata API and Force.com Migration tool
  • Proactively developed Apex Triggers and Apex classes. Created and managed Validation rules, formulas, Page layouts, permission sets and Assignment rules
  • Used SOQL & SOSL with consideration of Governor Limits for data manipulation needs of the application using platform database objects

Environment: Salesforce.com, JIRA, Apex, REST API, SOAP API, Apex Data Loader, Bulk API, Informatica, Salesforce Lightning, Maven, Force.com IDE, SourceTree, Bitbucket, Git, GitHub, ANT, Salesforce 1, Metadata API, Jenkins, Bamboo, JavaScript, AppExchange, Excel connector, Oracle, Sales Cloud, Force.com Migration tool.

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