SUMMARY:

• 15+ years of experience in Software System Development/Implementation, Enhancements, Maintenance and Support life cycle.
• Experience in Salesforce E - Commerce Demandware, Marketing Cloud
• 8 years’ experience in SalesForce.COM, Force.Com.
• Experience in architecting and/or developing technology solutions inclusive of SaaS, COTS and internally developed components.
• Developed solutions in Force.com using Apex, Visual Force Pages, Java, Ajax, CSS.
• Developed Triggers, Classes/Controllers, Work Flow Rules, Validation Rule, Assignment Rules, Profiles, Communities, Portal, Ideas
• Implemented APPUS CPQ.
• 4 plus years of experience as Technical Architect and providing, Technical Solutions and Designing the system.
• Around a year experience in Lightning implementation and Communities & Portals.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Salesforce Lead/Architect

Responsibilities:

• Designed and creates SF Architecture for Employee Directory and eHire application
• Implemented Radian6 to enable Gamers to report all technical issues Social Media like Twitter, Facebook, LinkedIn
• Built UI in Visual Force to view and respond to Issues reported via Radian6 for Customer Support team
• Identifies the challenges listed down while migrating the Data and discussed with Business
• Gave solution to mitigate the problems

Confidential, Houston, TX

Salesforce Lead Developer/Architect

Responsibilities:

• Set up salesforce marketing sales cloud connectivity
• Implemented Radian6 to enable Gamers to report all technical issues Social Media like Twitter, Facebook, LinkedIn
• Built UI in Visual Force to view and respond to Issues reported via Radian6 for Customer Support team
• Implemented Lightning app for migrating traditional VF page to Lightning App
• Designed and developed Help Desk system for Internal Activision Employees
• Set up Data Extensions and Lists in Marketing Cloud
• Designed and built solution to integrate SFDC Service Cloud instance with Amazon Web Cloud using Java based application to extract Customer data from AWS and UPSERT into SFDC and SOAP API calls
• Developed Assignment Rules for redirecting the Help Desk tickets to the right team
• Designing the Application for Sales Cloud
• Migrating Data from SAP to SFDC through schedule jobs using Apex Data Loaders.

Confidential, Boca Raton, FL

Salesforce Architect

Responsibilities:

• Closely worked with the Technical Architect from TYCO and Business team to understand the functional requirements and scope of the Data Migration
• Prepared a technical requirement document for the offshore Informatica Development team to build the ETL for the data migration
• Responsible for Designing Data Migration from Siebel to SFDC
• Lead and managed the PWC offshore development team

Confidential, San Jose, CA

Salesforce Lead/ Architect

Responsibilities:

• Given Solution Architect advise to the Confidential Leadership team
• Deriving Business Requirements in discussion with Business Admin
• Working closely with the Technical Lead and help to prepare the Technical Design Document.
• Closely working the Business System Analyst and help to Document the Business Specific Requirement Document
• Design the Functional requirements and documenting the Functional Design Document.
• Effort estimation.

Confidential

Salesforce Lead/ Architect

Responsibilities:

• Discussing with Business and identifying the Requirements and documenting accordingly
• Implemented and integrated e-commerce Demandware
• Migrated Service Cloud Data from Legacy System Pivotal to Salesforce.com
• Identifies the challenges listed down while migrating the Data and discussed with Business
• Gave solution to mitigate the problems

Confidential, Minneapolis, Minnesota

Salesforce Lead Developer

Technology: Salesforce.com, Sales Cloud, APPTUS CPQ, Sales Console, Apex, Visual Force, Java Script, CSS.

Responsibilities:

• Implemented APPTUS CPQ
• Designing the Application for Sales Cloud
• Developing the code in Apex
• Managing offshore team from Philippines

Confidential, Houston, TX

Salesforce Architect

Responsibilities:

• Migrating Data from SAP to SFDC through schedule jobs using Apex Data Loaders.
• Working with Functional Heads to get requirements for monthly scrums.
• Used Marketo to create Leads.
• Used Live Agent app exchange app to integrate SFDC and ASP.Net system to for live chat.
• Providing technical and architectural leadership for SalesForce applications.
• Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
• Responsible for defining technical evaluation criteria for product and technology selection and determining technical approaches to ensure all architectural solutions result in a coherent systems design.
• Leading technical design sessions with the development teams, including the creation of class models, sequence diagrams, component models, etc., and detailed design specifications to ensuring that architecture standards are followed.
• Providing support / guidance to the development teams during the analysis, development, and testing processes.
• Working with business clients and product owners to review business drivers, needs, and strategies to anticipate future business / technology needs.
• Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
• Defining and validating non-functional (technical) requirements, and establishing traceability between requirements and application architecture/design.
• Providing input to the development of project initiation documents including objectives, scope, approach, estimates, and deliverables, when needed.
• Working closely with Performance Engineering and our Web/Infrastructure Technology teams on defining the deployment architecture.
• Participating, and technically leading when needed, production troubleshooting and ‘War Room’ Activities.
• Anticipating barriers to change and creating opportunities to remove them.
• Creating a culture that is based on knowledge sharing and learning from best practices.
• Exhibiting high level of professional flexibility and volunteering innovation and new ideas.
• Mentoring technical leads and developers.
• Implemented single sign-on.
• Salesforce.com communities were implemented in salesforce.com.
• Customer portals and Partner portals also implemented.
• Integrated Salesforce.com with dot net application using APIs.

Environment: Salesforce.Com, Service Cloud, Visual Force, Apex, SAP, Dotnet, Marketo, LIVE Agent, Java Script, CSS.

Confidential, FL

Salesforce Lead

Responsibilities:

• Work closely with the business to determine capability needs and architect solutions to meet client needs.
• Implementation in Sales Cloud and Service Cloud.
• Implementation of APPTUS CPQ.
• Implemented Pardot in Sales cloud
• Migrating Data from Siebel to Salesforce.com instance.
• Integrating SFDC Sales Cloud module with Siebel (Master CRM for CBeyond) using web services.
• Implemented LIVE Agent for Live chatting between customers and Customer Support.
• Used Marketo to create Leads.
• Ownership of the solution from end to end.
• Responsible for architecting and documenting a business technology solution based on project requirements and industry best practices.
• Lead and mentor the solution delivery teams on the project, which will be comprised of internal and multiple external partners.
• Define, document and enforce sound platform development and governance practices and ensure the quality delivery of enterprise solutions.
• Assist in supporting the platform by being available as required.

Environment: Salesforce.Com, APPTUS CPQ, Apex Trigger, Apex Classes, Work Flows, Validation Rules, Apex Data Loader, Change Set. Sales Cloud, Service Cloud, LIVE Agent, Java Script, CSS, JBOSS, Pardot.

Confidential, TX

IM Commercial SFDC Architect

Responsibilities:

• Implementation of APPTUS CPQ.
• Implemented Pardot in Sales cloud
• Manages daily activities, issue resolution and communication across project execution teams in order to deliver projects on-time, on-budget, as-requested by customer
• Identify and analyze project and technical risks & impacts; define alternatives & prioritizations to remove roadblocks
• Apply project management tools & Quality methodologies
• Follow the PMM (project management methodology) tollgate process. Ensure completion of tasks, milestones, and components including but not limited to: design specifications, development, configurations, quality assurance, implementations, and tollgate reviews
• Support core business initiatives in an agile development environment working closely with key players from P&L leaders, ITO Solution Center, and O&G Commercial leadership
• Partner with TSG/GIS, cross-GE businesses, Shared Services, and the O&G Enterprise Architecture team to define and execute on the overall technical roadmap for the O&G Commercial organization
• Provide technical governance to the O&G Commercial IM team (Solution Designer and Developers) to ensure proper design standards, change management, planning and documentation
• Provide technical leadership & oversight in the planning, evaluation, design, development, implementation, operation & control for applications in the Commercial space
• Support business requirements gathering and reusable design methodology including: integrations, interfaces and data flows.
• Develop peer, cross-functional & cross-GE business relationships to maximize best practice sharing & team effectiveness to deliver & support quality initiatives
• Integrating SFDC Application with ORACLE Apps using IBM Cast Iron

Environment: Salesforce.Com, Force.com, Visual Force, Sesame Relational Junction, Java Script, IBM Cast Iron, Visual Force, Apex Trigger, Apex Classes, Work Flows, Validation Rules, Apex Data Loader, Eclipse, ANT, SQL Server, PL SQL, SSIS Packages, Intacct Financial Management - Streamline Order-to-Cash, Marketo, Sales Cloud, Service Cloud.