SUMMARY:

• Result oriented professional with 10+ years of experience in security information management, security event management, SAP ERP with a proven track record of achieving results by working autonomously and as a part of a team
• Significant experience of developing business architecture, functional documentation, and models (used case, activity diagram, business process models, etc.) based on business needs and user requirements
• Excellent organizational, time management and analytical skills that brings high quality and volume - driven work
• Experienced people manager with proven leadership capabilities
• Advanced communicator with all levels of personnel, clients, contractors, technical team, and executive managers

TECHNICAL SKILLS:

Utilities: Microsoft Office Suite, Microsoft Project, Microsoft Visio, Microsoft SharePoint, Lotus Notes

BPM Tool: Balsamiq, Figma, Visual Use Case, ABACUS, ARIS Toolset (ATSl) and ARIS for SAP Netweaver (A4NW)

Documentation Package: Info Pak

PROFESSIONAL EXPERIENCE:

Confidential

Technical Lead, Cybersecurity

Responsibilities:

• Document and assess current and target state processes applicable to the technical solution of Cybersecurity project
• Prepare Master Service Agreement (MSA) for Managed Security Service Provider for SIEM/Log Management, Web Application Firewall (WAF),
• Conduct system security assessments based on NIST 800-53
• Monitor security patch levels of the servers, workstations and network environments, and anti-virus systems
• Support system design configuration, development and testing activities and provide requirements clarification
• Orchestrate operational and functional readiness of firewall migration and vulnerability management

Confidential

Analyst, Customer Retention

Responsibilities:

• Maintained a high-volume workload within a fast-paced environment, assist an average of 50 clients in a day and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
• Assisted customers in navigating the company’s website and placing orders online and troubleshooting any technical issues
• Proficiently and professionally responded to customer’s questions pertaining to orders, product availability, backorders, price, products and services, procedures and policies

Confidential

Business System Analyst

Responsibilities:

• Prepared business plans, requirements elicitation, requirements management for I&IT Gaming projects
• Created a set of operating procedures to allow third party consulting across Confidential ’s Modernization Program using a set procurement contract to develop individual statements of work for $5M of yearly budget
• Prepared scope document, business requirement document, business requirement traceability, functional specification document for projects like Data Centre relocation
• Performed enterprise gap analysis and subsequent impact analysis by identifying current-state requirements followed by documenting the enhancements to meet the target-state requirements
• Facilitated business requirement sessions and workshops to ensure gap free requirements duly singed by the stakeholders for Gaming Transition project

Confidential

Business System Analyst

Responsibilities:

• Developed standardized information security management program, e. g., ISO 27002, policies, procedures, standards, governance, deliverables tracking, and IT threats and vulnerabilities
• Developed opportunity assessment of Customer Relationship Management (CRM) project by conducting cost-benefit analysis, portfolio assessment, options analysis and recommendations
• Consulted the vendor (Avolution) in implementation of ABACUS enterprise modeling tool to improve the business processes of Enterprise Architecture Department
• Management of information security documents in EDRMS (SharePoint)
• Contributed in preparing ITS departmental project’s KPIs to keep track of projects

Confidential

Business Analyst

Responsibilities:

• Provided mobile services in various locations to collect client service data and entered this data for client experience survey in system
• Extracted data to generate a report for supervisor and executive bodies
• Implemented a project-driven purchasing & inventory management systems, where components & parts are manufactured for specific solar projects and delivered just-in-time
• Implemented Standard Operating Procedures (SOP) and Service Level Agreements (SLA) between internal departments & resulted improved organizational performance

Confidential

Manager/Team Lead, SAP & Enterprise Systems

Responsibilities:

• Led a team of consultants to develop business case/models and processes for SAP funds management project
• Supervised change management (process, people and technology) for requirement gathering, feasibility study, tool assessment delivery by following change control procedures and maintaining a change control log
• Led the team to provide operational support to end users resolving user queries through SolMan, training users with system functionalities
• Assisted with comprehensive cost-benefit analysis and preparation of business cases for new projects by understanding scope, objectives, benefits and risks
• Identified issues and risks and escalated to appropriate level to resolve them by maintaining issue logs and risk register
• Prepared Request for Information/Proposal/Quotation (RFI/P/Q), Statement of Work (SoW), Memoranda of Understanding (MOU) and Service Level Agreements (SLA)

Confidential

SAP Business Analyst

Responsibilities:

• Conducted project kick-off meetings, defined project objectives and scope, and managed detailed project schedules using Microsoft Project
• Developed business processes in ARIS to map with newly implemented SAP systems
• Initiated to create, update and manage project performance reports, project status report, project contracts, project documents, and timesheet tracking reports
• Coordinated with supply chain management team to deal and manage the inflow and outflow of inventory required for projects
• Liaised with multiple technology groups (Operations, Implementation, Development, etc.) and business to ensure smooth operational performance
• Developed management reports on projects/programs for presentation to senior technology/business executives
• Analyzed the business plans of different divisions to ensure conformity with departmental strategy