SUMMARY

• Dynamics CRM professional around 10 odd years’ experience in IT industry using Confidential Dynamics CRM, web based applications like .NET technology, and databases with SQL server, Business Analyst.
• Involved in every phase of the life cycle gathering all the key requirements in the project from Design, Analysis, Development, Testing and Deployment of the solution in the MS Dynamics CRM
• 6 years of experience in configuration and customization of Confidential Dynamics 365, Confidential Dynamics CRM .
• Expertise in implementing the Business Rules, Business Process Flows, Plugins, Dialogs, Alerts, Goals, Case Actions, Ribbon Customization, Creating Custom workflows and Real - Time workflows.
• Used Managed Solutions like Click Dimensions for sending Emails and interact with Customers.
• Having experience in creating Sitemaps for an organization using XRM toolbox.
• Explored different third-party tools like Scribe, KingswaySoft, Cozy rock and used Scribe Online for DMV data integration with CRM applications.
• Created Email Templates and Created Email Router Configuration for sending emails to Customers.
• Good experience in creating users, assigning roles and field level security to the users in the system.
• Expertise in developing views, reports, dashboards, charts for all kind of activities in MS Dynamics CRM.
• Participated and contributed during all phases of the SDLC of project, ensured project deliverables of highest quality are delivered on time.
• Developed plugins and custom workflow activities consuming MS Dynamics CRM web services and using CRM SDK APIs.
• Sound knowledge and experience in the life cycle of Sales, Marketing and Service entities in the system and managing the relationships in the system.
• Used CRM web service and developed a custom service using Windows Communication Foundation to provide extended functionalities to the common methods of CRM.
• Designing the flowchart for better understanding both for the client and team and configure accordingly to implement in the system.
• Designed and customized solutions as per requirements using custom forms, views, entities, relationships, JavaScript events.
• Expert in query optimization and performance tuning using performance monitoring tools such as SQL Server Profiler and Database Engine Tuning Advisor, analyzing Execution Plans, creating Clustered and Non-Clustered Indexes, performing Table Partitioning, and Data Modeling.
• Deployed SSIS package into Production and used Package configuration to export various package properties to make package environment independent.
• Developed Custom Reports using SQL Server Business Intelligence Development Studio.
• Creating appropriate design solution and mapping the functions per the systems requirements in the Dynamic CRM organization.
• Implemented ODATA and Rest Services for Confidential Dynamics CRM.
• Expertise in developing CRM platform with entity, sitemap, and ribbon customization for complex applications.
• Experience in developing plugins, workflows, actions used for integrating the CRM with other business organizations.
• Strong communication skills and problem-solving ability conceptually and analytically.
• Very flexible to work with different teams and interact with people in the organization.

TECHNICAL SKILLS

CRM Tools: MS Dynamics CRM 365, 2016,2015, 2013, 2011.

.NET Technologies: NET framework 3.5/4.0, C#, ASP. Net, WCF.

Web Technologies: HTML, CSS, XML, JavaScript, JQuery.

Databases: MS-SQL Server 2016,2008R2/12.

PROFESSIONAL EXPERIENCE

Confidential

CRM Developer

Responsibilities:

• Implemented MS Dynamics 365 in the environment with all new customization and configuration by applying scrum in Agile SDLC methodology.
• Participate in Work Product Reviews as referenced in the Project Quality Plan
• Was involved in lots of various entity customizations to streamline various business processes.
• Build solutions on SaaS applications, using Confidential technology like C#, WCF and Web API. Coordinate with the Business Customers for acceptance testing.
• Participated in Architectural meetings identifying the Out of the box entities and Custom entities needed for the Voter, Address, Election records data.
• Day-to-day management of the technical teams, working closely with the Program/Project Managers to provide information around scheduling, risks, issues, changes, etc.
• Applied web resources, real-time workflows, and business rules to extend the Dynamics CRM which fulfill the business requirements. strong Experience in various Extracting, Transforming and Loading ETL/SSIS data flow ETL/SSIS using SSIS
• Responsible for optimizing the ETL mappings and monitoring the load process in order to check the data.
• Build custom extensions for CRM using SQL, SSIS, SSRS.
• Responsible for point-in-time restores for both MySQL and SQL Server databases.
• Wrote different Java scripts to satisfy different field customizations along the Confidential CRM platform.
• Participate in release management processes.
• Explored different Data Integration tools like Kingsway Soft, Scribe Online/insight, Cozy rock, etc. to integrate DMV Voter data with Dynamics 365 application.
• Involvement in all aspects business system developments and improvements where designated, including testing, implementation, and deployment.
• Worked on XML files especially during editing the customization XML file with schema validation.
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis.
• Wrote different system workflows and custom workflows using the Confidential Dynamics CRM SDK.
• Manage the delivery of CRM configuration, custom assembly development, integration code and data migration scripts of the Confidential Dynamics CRM-based project.
• Working closely with other development teams, QA teams, and project management teams and contributing to the overall success of the project.

Environment: VS 2017, C#.Net, ASP.Net, Web services, T-SQL,WCF, Web API, XML, XSL, CSS, SSIS, SSRS JavaScript, AJAX, Confidential Dynamics 365, IIS, GIT, SQL server 2012, SSRS 2008 R2, XRM Tool Box.

Confidential

CRM Developer

Responsibilities:

• Analyzing the Specification and proposing the solution.
• Implementation of Component Design and Class Level Design.
• Involved in design, development, and implementation.
• Participated in team discussions analyzing all the requirements to their implementation plan and daily status.
• Participated in weekly meetings with Delivery Manager to update the project progress and discuss the issues and assumptions.
• Communication with Business management team for requirement gathering and weekly status.
• Involved in system integration testing and UAT signoff with the sales manager.
• Developed ETL procedures that is consistent across all application and systems
• Involved in ETL re-design, re-code, and deploy new data extractions using SSIS, and designed and produced documentation of data transformations for all extractions
• Successfully deployed a customized Dynamics CRM solution to address client specific business needs.
• Worked on customizing the CRM functionality.
• Used Click Dimensions for sending emails to Customers and other parties involved in the Credit card transactions.
• Designing & development of the solution.
• Created Email Templates for different Roles and set up Email Router Configuration for sending emails.
• Worked on migrating the data into CRM with Data Import Wizard and SSIS.
• CRM customization, maintaining and deployment of solution.
• Customized CRM Forms, export, import customizations for other environments.
• Involved in mapping customer requirements to Confidential Dynamics CRM.
• Involved in customization/extended customization.
• Involved in client-side extensions using JavaScript.
• Involved in developing Plug-ins and worked on Workflows.
• Involved in Unit Testing and bug fixing.
• Provide training to UAT Users and resolved the UAT issues.
• Provide training for Confidential CRM 2015 to different business users and sales reps of the organization.
• Worked on few CRM reports.

Environment: Confidential Dynamics CRM 2015, 2016, Click Dimensions, C#.Net, T-SQL, JavaScript, jQuery, SQL Server 2008, SQL Server 2012, .NET 4.0, .NET 4.5.2, SSIS, SSRS, Ajax, Ribbon workbench, XRM Toolbox.

Confidential, Bentonville, AR

CRM Developer

Responsibilities:

• Customized system entities and custom entities to meet the business requirements using MS Dynamics CRM 2011 as per the Business Process.
• Created the re-usable/Dynamics Console application which can trigger the On-Demand Workflows.
• Created Reusable Helpers for JavaScript and Plugins.
• Created custom dashboard, create custom Ribbon button and configured sitemap.
• Created several plug-ins and workflows for enhancing the system
• Developed the ASP.Net application, WCF service to expose the CRM data.
• Created SSRS reports to support reporting, data analysis, and business planning.
• Actively participated in daily scrum and defect triage meetings.
• Used Version One to maintain user stories in the project.
• Used Application Lifecycle Management (ALM) for Defect tracking.
• Troubleshoot production issues.

Environment: MS CRM 2011, MS CRM 2013, ASP.Net, C#, WCF, Confidential SQL Server 2008R2.

Confidential, Irvine, CA

Sr. NET Developer

Responsibilities:

• Involved in ASP.NET web application development - Requirements analysis, Design, implementation. Application was developed in .NET 4.0, C#.NET, ASP.NET.
• Developed REST based services - SocialBiosWCFService, to interact with mobile applications for ordering agent connect products. Used REST, Soap, WCF Storm clients - for testing the service.
• Involved in web page design - user interface for FAC application, applied Ajax to avoid round trips and improve performance.
• SQL queries and stored procedures - created stored procedures and worked on sql scripts.
• All the database operations were handled in Entity Framework 4.0 - worked on LINQ to SQL and Entities to interact with SQL Server 2008.
• Worked extensively on Xml, Xsds - Legacy webservices and WCF services are designed in way to return xml as the output and while consuming the services applied serialization and xpath to parse the xmls and storing the output.

Environment: ASP.NET, REST, C#.NET, Entity Framework 4.0, WCF, VS 2010, SQL Server 2008, LINQ to SQL, Entities, .NET framework 4.0.

Confidential, Redmond, WA

.NET Developer

Responsibilities:

• Interacting with client for requirements, discussing the feasibility of requirements, designing the layout of web pages, Architecture and participating in the development.
• Involved in designing, trading and documentation of application flows and developed functional diagrams using Visio, worked on presentation layer for developing GUI and developed various
• Used Confidential ADO.NET to access data from database in a web application.
• Designed Windows forms and Developed Windows Services which will host the WCF services and core part of the Email Interchange application.
• Used SQL server 2008 for writing Stored Procedures, Views and Triggers.
• Developed web pages with data bound controls like DataGrid, DataList and DataRepeater using the methods Data Binding.
• Worked with Enterprise libraries.
• Developed a Windows service in C#.NET as a mitigation to some of the failure scenarios which saved lot of manual effort and drastically improved productivity and from business stand point client got benefited and got appreciations for proactively involving in the tool’s development.
• Suggested a solution to in corporate multithreading and implemented the same in Email Interchange application which improved the performance 3 folds and got client appreciations for my work.

Environment: .Net 2.0/3.5/4.0, C#.NET, ADO.Net, XML,Visual Studio 2008/2010, Windows Services, WinForms, WCF services, SQL Server 2008.