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Director - Application Solutions Resume

Houston, TX

SUMMARY:

Experienced MS developer with a demonstrated history of working in the transportation and health care industry. Skilled in Business Process, Customer Relationship Management (Dynamics CRM) development, SharePoint deployment and administration (MOSS and WSS)and Databases. Strong engineering professional focus in Information Technology Project Management from Lawrence Technological University. A skilled leader and reliable developer with excellent communication skills.

WORK EXPERIENCE:

Confidential, Houston, TX

Director - Application Solutions

Responsibilities:

  • Responsible for planning, coordination and execution of all aspects of assigned projects throughout the project life-cycle
  • Establishing Cost Benefit Analysis through required phases of the project
  • Responsible for communicating regularly to Operations Director, COO, President and stakeholders the project status, risk and issues
  • Responsible for project planning include assembling project teams, assigning project team deliverables, and developing project plans, schedules and budgets
  • Revise project plan as appropriate to meet changing needs and requirements while following SDLC/AGILE methodology
  • Responsible for managing all aspects of CRM Upgrade and implementations
  • Created Critical Path Upgrade Roadmap for D365 Upgrade
  • Responsible for Vendor Management
  • Lead off shore team during Upgrade Phase.
  • D365 Upgrade included
  • Upgrade/Migrate CRM custom ASPX pages
  • Upgrade/Migrate JavaScripts/SDKs/Plugins
  • Upgrade/Migrate Custom SSRS reports/ Stored Procedures
  • DBA Administration- Backup/Restore/Refresh
  • Create DES(Data Export Service) for Dynamics 365
  • Setup Azure Cloud for SQL server/Vault Key(DES)
  • Microsoft Flow
  • CRM - SharePoint Integration
  • Document Management
  • Data Integration using Scribe

Confidential, Houston, TX

Sr. Application Programmer Analyst

Responsibilities:

  • CRM Development (D365 & On Premise)
  • CRM Upgrade
  • Refresh Development and Staging Sites
  • Server Maintenance
  • Certificate Renewal
  • Onion Monitoring
  • Scribe Insight CRM Integration
  • Custom Reports using SSRS, custom dashboard
  • API Development-Integration CRM using JSON
  • XRM Scripting
  • Plugin development
  • FetchXML to retrieving data between entities
  • .NET
  • Plugin Registration Debugging and Code Maintenance
  • Power shell
  • Agile Development Model
  • SharePoint Administration ( WSS 2007 and MOSS )
  • Assists departments in creating Team Sites, Custom Reports, workflows (SharePoint Designer) and site permissions.
  • Administer the SharePoint 2013 Farm - run Health Analyzer for errors, periodic maintenance.
  • SQL Database Maintenance - backup and restore through EMC Avamar tool and On-demand SQL backups.
  • Custom Web Parts

Confidential, Houston, TX

Application System Analyst

Responsibilities:

  • Team Lead for CRM 2013 Gov Cloud Deployment and Configuration
  • Setting up ADX Web Portal for CRM Backend on Azure Server in DMZ
  • CRM customization to create new Entities, Security roles, Teams-Queues, Email Workflow and Business Process Flow.
  • Custom Form for Service Requests for Web Portal and CRM Backend
  • Create new System Views
  • Custom Dashboards and reports
  • SharePoint 2013 Upgrade and Administration
  • Configuration and deployment of the SharePoint 2013 production and development environments
  • Setting up SharePoint 2013 Farm
  • Configure SQL server and define Data and Log paths
  • Migrating DBs from SharePoint .
  • Create New Service Applications and Web Application
  • Upgrading 2010 content databases to 2013,
  • Setting up SharePoint Search Service and Search Crawl.
  • Configuring Outgoing Email
  • Setting up Workflow Management
  • Load Testing

Confidential, New York, NY

Tech Product Manger - Web Developer

Responsibilities:

  • Work with our design and development team to integrate design templates and translate design to live sites .
  • Code primarily in HTML, PHP and CSS
  • Create and maintain common code libraries of JavaScript and CSS
  • Experience in CMS and Magento Administrator
  • Responsible for design, maintenance, front end programming and testing of a large e-commerce websites.
  • Worked with a team of web developers to create a custom web portal to maintain e-commerce site.
  • Assigned tasks to developers offshore.

Confidential

Application and End-User Support Agent

Responsibilities:

  • Work with relative independence to meet Service deadlines, including resolving Confidential software related issues at client’s side.
  • Provide application support/development for many distributed systems
  • Use troubleshooting tools to resolve both client’s and customer’s requirements.
  • Provide Tier 1/2/3 technical support in the area Confidential software application in a professional, courteous, and prompt manner, with the goal of building and maintaining strong customer relations and exceeding customer expectations.

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