SUMMARY:

• Certified Salesforce administrator capable of working independently and as part of a diverse team to customize Salesforce environment.
• Organized and logical professional, able to quickly construe client requirements, develop and support Salesforce solutions.
• Managed user community on Salesforce system like setting up user profiles, security roles and views including SSO - single sign on
• Created custom objects, fields, validation rules, formula fields and page layouts.
• Created custom reports, dashboards and list views and shared them with specific users, roles and groups.
• Created customized accounts sales team and account owners.
• Conversion of Opportunities into Leads and Contacts.
• Built automated processes using workflow and process builders.
• Created customized email templates for automation.
• Updated sales force data on a day to day basis using data loader.
• Excellent knowledge of MS Excel using Pivot tables, V-look ups for data processing and data manipulation
• Managed duplicate rules and merged duplicate records on day to day basis.
• Used managed packages and salesforce integration as needed. (ex. Schedulo, Configure Workflow, B2B, Docebo, Auth0 etc.)
• Full life cycle implementation experience of migrating the system from NetForum to Salesforce.
• Deployment experience from Sandbox to Production using Chain Sets.
• Created and maintained end user training documentation on internal sites (ex. WikiDocs)
• Conducted end user training on Salesforce application, mobile applications and provided insights into how Salesforce can be better used by the organization.
• ~4 years hands on Salesforce administration experience
• Good hands-on knowledge and understanding of Lightning UI, Apex and Visualforce
• Good understanding of Agile methodology and use of Quick SCRUM
• Excellent interpersonal and relationship-building skills

KEY SKILLS:

Profile security, permission sets and user management

Creating custom objects, fields and relationships

Page Layouts, validations, and formula fields

Email templates

Sales Cloud and Service Cloud

Data Handling & Processing

Data Loader

De - duplication & merging records

Workflow and approvals

Reports and Dashboards

Manage external packages

Deployment process using chain sets

User Training & documentation

Lighting UI

Salesforce Mobile App

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman estates, IL

SALESFORce administrATOR

Responsibilities:

• Gathered business requirements from business users and implemented solution in Salesforce.
• Built custom reports, dashboards and list views for users and user groups on day to day basis.
• Created and managed custom apps, objects, fields, relationships and validation rules, pick list values, formula fields and page layouts.
• Created custom profiles, permission sets, user authorization, single sign on integration and managed user groups. Managed a large team of 700+ internal salesforce users and 20,000+ external users (students)
• Data Migration: -Migrated all relevant objects (reports, dashboards, permission sets, custom objects, users, contacts, accounts, opportunities, leads, documents etc) from sandbox to production using chain sets.
• Prepare csv files using v-lookups, pivot tables for large data sets for comparison, migration, validation and loading data in salesforce using data loader.
• Supported development team in testing and debugging efforts.
• Created account teams and managed the account team relationship.
• Created and maintained users, contacts and resources.
• Created custom email templates.
• Managed “Schedulo” and Salesforce integration on day to day basis including data synchronization for instructors, assessors and course schedule.
• Managed integration of “Docebo” and Salesforce for data synchronization for end users (students).
• Created training documentation and maintained documentation as business needs evolved.

Confidential, Rolling meadows, IL

SALESFORce administrATOR

Responsibilities:

• Supported existing salesforce processes like leads, contact and opportunity management.
• Supported Salesforce - CPQ integration
• Managed users, user profiles, permission sets etc for 400+ users
• Day to day upload of data files using data loader and data manipulation using advanced excel skills.
• Created reports and dashboards for users at different levels.
• Managed helpdesk tickets for Level 1 support.

Confidential, KANSAS CITY, MO

SALESFORce administrATOR

Responsibilities:

• Perform basic updates and address day to day support, such as adding basic custom fields, and creating reports for different levels of users.
• Provide application support and management on corporate enterprise systems including Salesforce
• Perform administrator functions such as user management, profiles, roles, permission, assignment rules, capacity and storage management
• Support the Sales and Service Cloud team’s day-to-day needs as well as designing and solutioning of new functionality.
• Support other business team/processes.
• Coordinate Salesforce sandbox and application release management
• Train users on system functionality and new features.
• Provide after-hours support as and when needed.

Confidential, MILWAUKEE, WI

Salesforce administrator

Responsibilities:

• Implemented enhancements and rolled out new features
• Executed solution design activities including data mapping, object modeling, page layout design and rule logic definition in the context of Salesforce application.
• Created training documentation and maintained documentation as business needs evolved.
• Designed, developed and maintained all company, team and individual dashboard and metrics.
• Developed workflow rules, validation rules, email notifications etc.
• Managed Data: complete mass data imports/export as needed using API tool, lead management, audited and resolved data integrity issues like de-duplication and assigning proper ownership of existing accounts and contracts in accordance with the sales territories.
• Maintained user profiles, security settings, access settings, etc.

Confidential, Naperville, IL

CUStomer service representative

Responsibilities:

• Managed prospect and customer database.
• Responded to service inquiries and complaints and coordinated resolution with management and floor associates.
• Documented lost items and handled customer inquiries.
• Managed customer billing and follow-ups.
• Performed UAT (User Acceptance Testing) with IT team for Confidential CRM application.