Solutions Architect Resume
San Francisco, CA
SUMMARY:
Over two decades of experience leading skilled teams providing technical services and support, and consistently achieving results beyond expectations. Able to align end - user needs with long-term resolutions to complex technical challenges. Track record of success. Demonstrated skill translating big-picture, executive vision into actionable day-to-day operations and project plans. Skilled identifying room for improvement in existing processes and developing comprehensive solutions that streamline and measurably improve efficiency. Proven ability motivating teams in large national and global environments to achieve KPIs and project milestones under budget and ahead of schedule. Extensive experience with various CMS systems including 9+ years with Adobe AEM.
CORE PROFICIENCIES:
Engaging Collaborator | Product Vision & Development | Project Implementations | Regulatory Compliance Team Mentoring & Coaching | Prioritization & Multi-tasking | Infrastructure Security | End-User and Customer Support
SPECIALIZES IN:
- Team Leadership & Training
- Process Redesign
- Strategic & Tactical Planning
- Best Practices & SOPs
- Project & Program Management
- Resource Management
- Relationship Building
- Budget Administration
TECHNICAL PROFICIENCY:
AEM, SharePoint, Vignette, Interwoven, Documentum, IBM WCM
Atlassian Tools (JIRA, Confluence, HipChat), Rally, Confidential ConnectMe
Axure, InVision
Agile (Scrum), Waterfall, RUP
PROFESSIONAL EXPERIENCE:
Confidential, San Francisco, CA
Solutions Architect
Responsibilities:
- Led up to 10 team members on a wide variety of essential Adobe AEM release projects—also served as Business Analyst and Project Manager, documenting functional and non-functional requirements, then providing solutions to achieve them.
- Defined project documentation and artifacts for projects and build an effective communication process to give clients visibility into progress and promote greater satisfaction.
- Managed development activities on projects in diverse industries including High Technology, Health/Pharmaceuticals, eCommerce, Communications, and Manufacturing.
- Served as Scrum Master, using Factory of the Future pipeline and other tools to ensure a rapid release.
- Led the AEM Components Governance committee, including maintenance of accurate documentation.
- Oversaw backlog and administered regular scrums and sprint-planning meetings.
- Created budget and staffing plans for projects and RFPs.
- Tracked and reported on key operational metrics
Confidential, Fremont, CA
Principal Consultant
Responsibilities:
- Recruited to manage engagement at each stage: solution analysis, design, development, and deployment.
- Collaborated with cross-functional teams to build consensus with key internal/external stakeholders and to meet client requirements.
- Served key role on Adobe AEM (CQ) requirements gathering, solution design, QA testing, and implementations for Confidential Online Store, Confidential ’s Marcom, AppleCare teams, and others.
- Led UI/UX testing for a custom marketing campaign automation solution, collaborating with Confidential ’s B2B marketing team.
- Enabled the successful implementation of a Vignette portal solution for Confidential Solutions by performing business analysis and leading a cross-functional project team.
- Program Manager on a key initiative at Confidential - Confidential, facilitating transition to support marketing team’s website by Confidential team.
Confidential, Walnut Creek, CA
Senior Business Analyst
Responsibilities:
- Created CMS templates, wrote and edited content for web pages, and maximized SEO by working cross-functionally with engineers and internal clients.
- Coordinated user experience tests and collaborated with marketing and branding to write new web content and develop marketing campaigns.
- Developed web analytics reports on Sitecatalyst/Omniture and Google Analytics providing key insights for executives.
Confidential, San Bruno, CA
Director of Editorial Operations
Responsibilities:
- Led globally distributed editorial staff responsible for all editorial operations.
- Developed and implemented new best practices and standard operations procedures (SOPs) that significantly improved efficiency and accuracy, and reduced waste.
- Designed and integrated a new video content management system.
- Managed the development and integration of a new updated proprietary taxonomy.
- Supported sales and marketing teams, and led all outsourced editorial operations.
