SUMMARY

• Around 8 years of IT experience, with 7 yrs. exp. in Salesforce Development/Administration including analysis, modeling, design, Coding, testing, Maintenance of CRM systems on Windows Platform as well as a professional Implementation Analyst well versed in implementing product suites.
• In Depth knowledge of Salesforce and its Development Life Cycle.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process, validation rules and sharing rules.
• Implemented security and sharing rules at object, field and record level for different users at various levels of organization.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Experience in using ETL data tools like Apex Data Loader, Loader, Import Wizard, and Workbench.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Proficiency in web technologies like HTML, XML, CSS, jQuery JavaScript and databases such as SQL Server and MySQL.
• Working knowledge on Reports, Dashboards, and Analytic Snapshots.
• Experience in Salesforce Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Ability to develop practical solutions and methodologies, develop point - of-view, delivery methodologies related to SFDC and understanding of project life cycle and development methodologies.
• Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Knowledge on Set up remote site settings using endpoint URLs in client side SFDC using SOAP API.
• Experience in MuleSoft Any point API platform on designing and implementing Mule APIs
• Expertise in developing Partner portal and Customer Community Portals
• Experience with SFDC Service console, customer portal, case management, knowledge base, and service account management.
• Good Understanding on Create a custom label in salesforce to establish the connection with the source system as a part of integration.
• Good understanding on Partner portal (Partner Relationship Management).

TECHNICAL SKILLS

Salesforce Tools: Eclipse, Force.com Developer console Explorer, Data Loader, Sublime Text, Force.com, Excel Connector, and Force Connect for Outlook, Force Platform (Sandbox, and Production).

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management, Automation, Apex Batch. Mulesoft.

Operating Systems: Windows XP/7/8/10, Linux, Mac.

Documentation Tools: MS Office product: Word, PowerPoint, Access, Excel, Outlook

Programming Languages: C#, .NET, HTML, XML, JAVA, CSS, JSP, jQuery, JavaScript, BootStrap2, BootStrap3

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer

Responsibilities:

• Achieved the business requirements on salesforce.com platform by Designing/Developing the required entities, like custom objects and creating the relationships/junction objects like Master-Child, lookups, Pages, Classes, Interfaces, Workflows and Workflow rules, triggers, Email.
• Developed Custom objects, Lightning Pages and Lightning Components and implemented the requirements using apex and Visual force. Experienced in migrating the standard and custom objects in standard experience to lightning experience
• Extensively worked with custom controllers and controller extensions with visual force pages, implemented custom buttons and custom links.
• Created Utility and helper classes for invoking business logic via APEX Triggers.
• Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries.
• Designed and deployed Validation rules using Formula fields, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with UAT support team to resolve View State and heap size issues.
• Extensively wrote the test classes for complex business logic covering all scenarios and Accomplished the code coverage requirements..
• E nhanced Community adding new fields, field sets using Salesforce Lightning
• Complete bulk imports, insert and update of data using data loader and VBA Scripts for various release tasks.
• Successfully configuring the Marketing Cloud to connect with digital marketing capabilities of the Salesforce Marketing Cloud with the data management, campaign management tools and segmentation.
• Customized standard salesforce objects like products, price books, case management and solutions.
• Provided ongoing support, maintenance and administration services including workflow, campaign management and triggers. Involved in SalesForce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other SalesForce.com consultants while implementing the solutions for the needs of organization.
• Created Workflow alerts, and automated email and used series of Ant Scripts to Commit and pull files from Azure Repos.
• Worked on many Spike stories and Bugs which required research whether the work can be done in Salesforce or other alternatives required.
• Created Welcome Screen and Provider Portal Registration/Authentication
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce Platform to build Mobile App by enabling Lightning Components for use in Salesforce mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Saleforce.com platform, Lightning, Marketing cloud, Sales cloud, Service Cloud, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, JavaScript, Mulesoft, Workflow &Approvals, Reports, GitHub, Jenkins, SOAP, REST, SOSL, WSDL, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Minnesota, MN

Sr.Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked in Sales and Service clouds.
• Implemented Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Maintained the Products sync with the external application.
• Implemented Web-to-lead, Web-to-Case and Email-to-Case to generate new Leads and Cases.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed Visual Force Pages and used standard, Custom Controller and controller extensions.
• Managed data migration and data integration activities across platforms. Defined, measured and tracked business and performance metrics of the solution. Implemented the change management process suitable across all initiatives. Drove cross functional collaboration across different stakeholders.
• Worked with the Confidential service cloud to integrate the business model and to increase the productivity.
• Worked on Visualforce Pages for community portal In EPIC Project.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Defined lookup and Master-detail relationships on the objects. Also created junction objects to establish many-many relationship among objects.
• Worked on Custom Settings and Email Services for automation using Apex Classes
• Worked on using Dynamic SOQL, SOSL and DMLs.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Integration of Slack to Salesforce and utilized Webbooks to post messages to slack when event happens in Salesforce.
• Used Slack Integration to search and share Salesforce contact and account records, and share leads and opportunities
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits.
• Worked on test classes to achieve deployment at 90%.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Performed the sandbox refreshes and maintained all post refresh activities.
• Uploaded about close to a million records using the Data loader and experienced in cleaning and De-duplicating bulk loads.
• Migrated data from legacy system to Salesforce.com using Data loader & SQL server.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Worked on various App Exchange products according to the needs of the organization.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Migrating from Classic to Lightning, migrated custom Buttons, restyled the visual force pages for Lightning and created quick actions
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, APEX, Web services, Visual Force (Pages, Component & Controllers), Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security C ontrols, Sandbox data loading, Force.com, Windows 7.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Performed multiple roles as Salesforce Administrator and Developer in the project and work closely with line of business LOB (Finance, GL, AP, Risk, and Legal& Compliance) to document processes, develop business requirements and prepared detailed use case documents & user specifications (stories).
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Prepare detailed test plans to execute the test cases in Scrum/agile environment to support the requirements freeze, soft code freeze and hard code freeze before every sprint/release
• Involved in creating users, page layouts, workflows and creating new fields as required.
• Execute the complete test plan during System testing, Integration testing, UAT and regression test cycle and lead the Business kick-off meetings prior to UAT and prepare the UAT status during UAT cycle.
• Involved in mapping the fields between the current reporting system and Salesforce using data loader and conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Developed various Visualforce Pages, Lightning Design, and Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Used Informatica cloud service to integrate the data between systems. Uploaded the new data to SF using the updated test data and used SQL server to fetch the data base extracts to complete database testing.
• Worked on FRD, BRD and Deployment Document for new systems, systems changes and / or system enhancements and as Technical liaison between Channel Operations and RSA IT.

Environment: Agile, Apex, SFDC, Data Loader, Force.com, Sales Cloud, Custom Cloud, Import Wizard, SOQL, SOSL, Web Services, S-Controls, PEGA, Controllers, Visual Force