SUMMARY

• Proficiency of the Salesforce CRM Data model, Security and Access Control, Org setup, Development, Configuration, Integrations, and functional knowledge of Sales Cloud and Service Cloud.
• Salesforce Certified Administrator, App Builder and Platform Developer I.
• Proactively engage on continuous improvement efforts for Application Design, Development and Support.
• Expertise in all phases of the Software Development Life Cycle (SDLC), like Business analysis, Client interaction, Security Auditing, Deployment and Development.
• Designed Custom Objects, Custom Fields, Junction Objects, Role - Based Page Layouts, Custom Tabs, Custom Reports, Apex Classes and Triggers, Asynchronous Apex like Future, Queueable and Batch Apex, Visualforce pages with Controllers, Custom Settings and Custom Metadata.
• Proficiency in building Custom Lightning pages using the Aura Component framework and Salesforce Lightning Design System. Knowledge on Lightning Web Components.
• Created Lightning Apps incorporating Lightning Design System and Lightning Component Library.
• Expertise in using Lightning App Builder for Configuring Record Pages with numerous Lightning Component features.
• Knowledge and Experience in SOAP API and REST API integration using WSDL and APEX Web Services.
• Hands on experience in Debugging Apex code using Debug Logs for troubleshoot purposes.
• Good Use of development tools like Salesforce Extensions for Visual Studio Code and Chrome Extensions.
• Proficiency in handling Salesforce Administrative tasks like Profiles, Roles, User Management, Page Layouts, Email Templates, Approval Steps/Process, Workflows, Validation Rules and Reports and Dashboards.
• Good hands on in building declaratively solutions using Process Builder, Flow Builder, Approvals Processes, and Workflow Rules.
• Proficiency in writing SOQL and SOSL queries in Apex and Dynamic Apex as per the business logic using Workbench.
• Experience in using Data Loader for exporting and importing of data.
• Handled Deployments using Change Sets and Salesforce DX(SFDX), Scratch Org and Salesforce CLI.
• Migration of changes via Copado (CI/CD DevOps) and GitHub following Agile methodology.
• Work Closely with Business and Project Manager’s to develop solution in accordance with the system and design by participating in Scrum and Design review meetings.
• Excellent organizational and strong problem solving and troubleshooting skills, with a solid customer-service orientation.
• Strong verbal and written communication to articulate technical functionality to business users.
• Ability to articulate leading business issues and trends, underlying application or programming implications.
• Extensive working experience on different work environments including Development, Test, UAT and Production.
• Have been a key member of a high-performance team.
• Experience working in a team-oriented, collaborative environment with teams spread across multiple locations and different time zones.
• Ability to work on multiple tasks in the fast-paced environment independently within the team.

TECHNICAL SKILLS

• Apex Coding
• Apex Web Services
• Apex Triggers
• Apex Controllers
• Apex Batchable Jobs
• Apex Queueable Jobs
• SOQL & SOSL Queries
• APEX REST
• Apex Testing
• Lightning Aura Component
• Visualforce
• Dynamic Apex
• Data Security
• User Management
• AppExchange
• Reports & Dashboards
• Report Types
• Process Builder
• Flow Builder
• Workflows
• Approval Processes
• App Builder
• Page Layouts
• Profiles & Roles

PROFESSIONAL EXPERIENCE

Confidential, California

Salesforce Lightning Lead/Developer

Responsibilities:

• Strong hands-on experience in Salesforce Development and Design.
• Worked on various Salesforce Standard & Custom Objects, Triggers, Classes, Pages, Report Types, Reports and Dashboards & Lightning Application in Sales Cloud and Service Cloud.
• On the Sales Cloud Designed, Developed and Deployed Custom Objects, Page Layouts, Custom Tabs, Components, Visualforce Pages, Lightning Application to suit to the needs of the application.
• Managed API integrations and web services.
• Developed Web Services to integrate with external system to generate Opportunities in Salesforce.
• Worked closely with Business POC's and independently perform Development, Testing, Implementation and Documentation.
• Implemented Best Practices Coding Standards for existing Apex, Visualforce, Salesforce Integration, Security Integration.
• Created Aura Lightning Components and Lightning Web Components for different UI needs.
• Created Lightning Apps using Lightning Design System, Lightning App Builder and Lightning Component features to in corporate Salesforce1 platform for mobile apps.
• Developed Workflows and Process Builder.
• Based on requirements build Advanced Formula and Salesforce Validation Rules.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the lightning component look and feel better.
• Involved in discussions with customer operations manager to identify issues and areas of potential improvement.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Developed reusable salesforce Aura Lightning Components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Coordinated with Salesforce QA at different levels of testing like Functional, Regression and Integration Testing for business scenarios.
• Developed and Customized User interface in Salesforce using Visualforce, Apex controllers and Force.com IDE.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked on Data Loading activities for loading and archiving data using Salesforce Import Wizard, Data Loader and Workbench.
• Involved in migrating data from oracle db to Salesforce application using Apex Data Loader.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.
• Installed, integrated and configured Marketo App and NewVoiceMedia App from Salesforce AppExchange.
• Identify Process Improvements, working on enhancements and giving demo to business.
• Proficiently used Agile Scrum methodology to reach out to business team goal by gathering day to day requirements and converting them to technical design and built using Force.com platform.
• Migration of changes via Copado (CI/CD DevOps) following Agile methodology.
• Maintained Technical Documentation for all the requirements I have implemented in Salesforce on the Confidential Paper doc.

Confidential

Salesforce Developer

Responsibilities:

• Involved in Requirement Gathering, Project Planning, Data Model Design, Testing with the Business and Technical Teams
• Worked on customization of Sales Cloud Objects like Accounts, Contacts, Opportunities, Price Books, Products and Configured Account Teams.
• Configuring Page Layouts, Record Types, Managing Fields and their dependencies, Tabs, Search Layouts and Button & Links
• Worked on administration activities such as Users management, creating/modifying profiles, Roles, Permission Sets, Page Layouts, Email Services, Process Builders, Flow Builders, Workflows, Approval Processes, Reports and Dashboards.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Creation of Roles, Role hierarchy, sharing rules to restrict record access and profiles to restrict functional user level permissions
• Modification of Page layouts, setting Field Level Security as per the requirement
• Worked on Process Builder for calling the apex methods for updating the values on the fields based on the fields of other related objects.
• Insert/Update/Delete many records through Data Loader as per front office requirements
• Written SOQL, SOSL queries for Troubleshooting.
• Defining Validation Rules, Configuring Workflows, Assignment Rules, Workflow rules
• Building Enhanced Dashboards in SFDC
• Good understanding of Governor limits.
• Worked on Reports & Dashboards.
• Participated in end-to-end implementation cycle of various releases.
• Created and managed Technical and Business Process Documents.
• Created many Reports, Reports Folders, Report Types, Dashboards and Dashboard Folders as per the Client requirements.
• Designed, Developed, Tested and Deployed custom salesforce applications using Apex Classes, Controller Classes, Batch Apex and Apex Triggers for various functional needs for the business.
• Involved in Functional testing and Regression testing.
• Analyzed Test Results and Reports.
• Involved UAT training and testing with users.
• Daily standup meetings to discuss the issues/concerns about the tasks.
• Understood the sharing model and Data flow of the system and gave presentation to team.
• Involves in Project Planning, Design, Testing with the Business Teams.

Confidential

Associate

Responsibilities:

• IT & Remote infrastructure project management
• Control and track project performance and Milestones
• Conduct status meetings.
• Plan and supervise activities for development areas
• Build relationships with all application functional areas
• Support Business as Usual Activities (Batch Scheduling & Engineering)
• Autosys Migration Projects, Windows and Unix.
• Training Team Members to scale up their skills
• Change, Problem, Incident Management
• Preparing best practices documentation for end users & Team
• Conduct weekly meetings for Infrastructure tools development for EMEA, North America & Hongkong
• Training application teams.