On-Site CMDB Consultant Resume

SUMMARY:

To secure a challenging position in an organization, which values merits, skills and abilities, respects hard work and where my knowledge can be best utilized with individual as well as organizational development.
10 years experience in IT sector with relevant experience in BMC Remedy AR System.
Proficient in BMC Remedy ITSM Suite, AR Server, SRM, SLM, Asset and CMDB, IM, PM, CM, REST API and Databases Concepts.
Proficient in Pentaho Data Integrator Tool (PDI)
Beginner in HPSM (Self - Improvement) and SmartIT.
Proficient in OTRS (Open Source Ticket requesting System)
ITIL V3.0 Foundation Certified and ITIL 4 Foundation Trained
Self-Learning Service Now, Splunk and ADDM

CORE COMPETENCIES:

Proficient in Remedy Development, Implementation and Administration with Remedy ARS 7.x and Remedy ARS 8.x and Remedy ARS 9.x
Upgraded BMC Remedy AR System / Atrium Core / Atrium Integrator / CMDB from 9.1.04 to 9.1.08
Working on the Pentaho Spoon Integrator for CMDB jobs/transformation.
Automated and integrated AD Server (LDAP) to People creation with Permission validation and Support Group self-assigning.
Proficient in administering and managing the BMC Remedy 7.x and BMC Remedy 8.x ITSM Suite of Applications - Atrium CMDB, Incident Management, Change and Release Management, Problem Management, Asset Management and Service Level Management, Service request Management
Good in Customization of ITSM modules.
Setting up of Service Targets and Agreements using the SLM module and configuration of corresponding Milestones and Actions.
Good understanding of Remedy Mid-tier system.
Have knowledge of the Data load console to import, validate and promote data.
Provided Production Support and resolved issues within the stipulated time.
Excellent troubleshooting skills to identify and resolve issues that arise within the application.
Maintenance of Application and Web servers and resolution issues that arise within the same.
Unit and Regression testing.
Integration of remedy with third party tool like Active Directory and BEM (BMC Event Management)
Working on building the OOB reports using BMC Analytics reporting tool.

PROFESSIONAL EXPERIENCE:

Confidential

On-Site CMDB Consultant

Solution Environment: Linux, Oracle

Tools: AR System 8.x, AR System 9.x, PDI

Responsibilities: