PROFILE SUMMARY:

Over 20 years of professional experience in Management and Information Technology Consulting, Project Management, Application Development, Business Analysis, Business Process Re - engineering and Management Information Systems Design. Extensive experience working with government and private sector clients in all aspects of Siebel Customer Relationship Management (CRM). Excellent communication, documentation and presentation skills. Expert resource that has provided best-practice solutions to multiple clients that met and exceeded business needs.

TECHNICAL SKILLS:

Siebel Public Sector Version 20.5

Siebel Public Sector Version 8.2

Siebel Pharma Versions 8.1

Siebel Partner Manager Version 8.0

Siebel Call Center Version 7.7

Siebel Configuration/Tools

Siebel eScript / Workflow

Siebel Enterprise Application Integration (EAI)/Web Services/Integration Objects/Business Services/WSDL/Data-maps

Siebel Enterprise Integration Manager (EIM)/ Data Conversion and Data Cleansing

Siebel Application Deployment Manager (ADM)

Siebel Open UI

Siebel Territory Assignment Manager

Siebel Personalization Manager

Siebel Business Intelligence Publisher / Actuate Report / Siebel Analytics

Siebel SmartScripts / Siebel Handheld

Siebel Anywhere Administration / Siebel Remote Administration

Siebel Computer Telephony Integration (CTI) / Genesys 6.5 GPlus Adapter

Siebel Server Installation/Administration / Siebel Upgrade

PROFESSIONAL EXPERIENCE:

Confidential

President

Responsibilities:

• Sub-contractor on various Oracle/Siebel projects.
• Upgraded the Siebel application from version 8 to version 18.
• Conducted extensive testing to validate the upgrade and resolve any upgrade issue.
• Reviewed and analysed client requirements and recommended best-practice solution designs to meet requirements.
• Provided implementation estimates for recommended solution designs.
• Lead solution design review sessions with multiple stakeholders to agree on ideal solution design.
• Developed functional and technical design documents.

Confidential

Expert Siebel Application Developer

Responsibilities:

• Reviewed and analysed client requirements and recommended best-practice solution designs to meet requirements.
• Provided implementation estimates for recommended solution designs.
• Lead solution design review sessions with multiple client stakeholders to agree on ideal solution design.
• Provided significant enhancements to the Confidential Siebel application.
• Implemented solution design by configuring the Siebel Tools application to meet client requirements. Configured Siebel objects including Applets, Business Components, Business Objects, Business Services, Integration Objects, Links, Pick Lists, Screens, Tables, Views, Web Templates, Workflows, Runtime Events, eScript, Personalization, Data Validation Manager, State Models, Web Services, Data Maps, Open UI, Business Intelligence Publisher Reports, User Lists, Email Templates, Data Conversion scripts etc.
• Developed functional and technical design documents.
• Provided troubleshooting and post-production support to resolve application incidents, defects and change requests.

Confidential

Senior Siebel Integration Developer and Solutions Architect

Responsibilities:

• Reviewed and analysed client requirements and recommended best-practice solution designs to meet requirements.
• Provided implementation estimates for recommended solution designs.
• Lead solution design review sessions with multiple stakeholders to agree on ideal solution design.
• Designed and built complex inbound and outbound web services, Web Services Definition Language (WSDL) to integrate the Siebel application with multiple 3rd party external applications.
• Designed and built Java Message Service (JMS) Workflows, Integration Objects and Business Services to create and send messages to multiple 3rd party external applications and receive and read messages from these applications.
• Wrote extensive and complex Siebel eScript to achieve functionality not available in the vanilla Siebel application.
• Developed functional and technical design documents.

Confidential

Senior Siebel Solutions Architect and Development Manager

Responsibilities:

• Siebel Solutions Architect and Development Manager on the project. Responsible for:
• Coordinating with client staff to define, review and sign-off on project requirements.
• Creating the Siebel Conceptual, Functional and Technical Design documents.
• Managing the Siebel Development Team.
• Creating the Siebel Development Project workplan.
• Coordinating User Acceptance Tests.
• Conducting end-user .

Confidential

Senior Siebel Solutions Architect and Development Manager

Responsibilities:

• Managed the Siebel Development Team in building a new integration interface for Confidential applicants to submit Final Reports from the web into Siebel.
• Siebel Development Manager on the project. Responsible for:
• Coordinating with client staff to define, review and sign-off on project requirements.
• Managing the Siebel Development Team.
• Creating the Siebel Functional and Technical Design documents.
• Creating the Siebel Development Project workplan.
• Conducting User Acceptance Tests.
• Conducting end-user .
• Providing post-production support.

Confidential

Siebel Deployment Project Manager

Responsibilities:

• Responsible for various Project Management tasks including:
• Creating and maintaining the Siebel Deployment workplan.
• Assigning tasks and responsibilities to key Confidential and prime contractor (IBM) resources to ensure a hitch-free deployment of the Siebel application from the development environment to the production environment.
• Facilitating daily deployment meetings.
• Coordinating User Acceptance Tests.
• Coordinating with Confidential and IBM resources to resolve system requirements disputes.
• Defining new business processes for the Confidential Siebel support staff to enable them support the Siebel application post-deployment.
• Providing daily project status report to Confidential executives.

Confidential

Senior Siebel Solutions Architect and Development Manager

Responsibilities:

• Siebel Development Manager on the project. Responsible for:
• Coordinating with client staff to define, review and sign-off on project requirements.
• Managing the Siebel Development Team.
• Creating the Siebel Functional and Technical Design documents.
• Creating the Siebel Development Project workplan.
• Conducting User Acceptance Tests.
• Conducting end-user .
• Providing post-production support.