OBJECTIVE:

Seeking a full - time or contract opportunity serving in a challenging position in Project Management overseeing software development, UAT or QA Software Testing

SUMMARY:

• 9+ years of diversified experience as software QA and UAT test engineer with a focus in quality management, analyzing business requirements, Gap Analysis and Customer Experience
• Detail-oriented, team player with excellent communication & interpersonal skills
• Experienced in interacting with Business users, Business Analysts, IT leads and developers in analyzing business requirements and translating requirements into functional and performance test scenarios
• Involved in various phases of software development life cycle (SDLC) and STLC
• Knowledgeable in Agile Methodology to test specific projects with focus on product quality enhancement and quick delivery
• Very strong experience in analyzing complicated/multilayer applications and planning the necessary tests to assure maximum quality
• Developed and trained a team of 15 and 50 test engineers
• Participate in all phases of the IT Project Delivery Framework, including review of complex business and functional requirements. (Kick Off meeting, Change Control, etc.)
• Excellence in handling multiple tasks to reach the deadlines whenever needed and support user problems, software release nights and change control
• Excellent team player and adapting highest work ethics and always exceeding the expectations on work assignments
• Proactive in sharing work load from other team members to cover the required tasks to reach deadlines
• Proactive in taking team management responsibilities during the unavailability of the team lead and very helpful in leading and guiding the team

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA / Princeton, NJ

Team Lead/Delivery Lead

Responsibilities:

• Serving as QA Test Lead in addition to hands-on manual test preparation using ALM
• Project Management Duties and Responsibility for Delivery Acceleration
• Leadership and mentorship to team of 17 members on the Autism Spectrum
• Daily and Weekly Reporting on Agile Scrum Stand-up Calls and Client Status Meetings n ALM, Teams, Sharepoint

Confidential, Harrisburg, PA

QA Lead

Responsibilities:

• Managing a small team of onshore and offshore QA Test Engineer on a cloud migration project of over 11 applications and other infrastructure
• Serving as QA Test Lead in addition to hands-on manual testing
• Cloud migration of 11 proprietary tax products and other infrastructure to Azure Environments
• Leadership of QA Test Engineers in Bangalore and from scratch of Autism to Work Resource to QA Test Engineer
• Data seeding support and product for UAT Test Team
• Daily Reporting on Agile Scrum Stand-up Calls

Confidential, Philadelphia, PA

Project Management Sr. Specialist

Responsibilities:

• Served as QA Test Lead on various projects in addition to hands-on testing
• Integration Testing of Fineos CRM/Claims Management System
• Administered Access Controls as well as Data Masking across test domain databases to ensure data privacy and protection across the QA and Performance Testing (Enterprise Team)
• Developed scope of testing strategies and best practices in addition to fine-tuning shared utilities based on test scope by obtaining guidance and buy-in from SME’s and developer team
• Supported the development of performance test governance and best practices for the performance team across the enterprise as well as within Group IT
• Cross-functional management of performance testing team (6 perfomance/load SDET’s) including on technical and business aspects of the applications, data staging, data masking, hands-on testing support, defect validation, as well as configuration, installation and best practices.
• Liaison to program manager, developers and other enterprise level stakeholders to provide status updates, assess LOE’s, assist with resolving ongoing issues, understand expectations and improve overall functionality, efficiency and quality
• Ensured Confidential ’s IT governance adherence including data masking for security/privacy protection and mandated infrastructure (hardware) upgrades from legacy systems
• Utilized 15-20 software system applications related to test, Confidential proprietary systems, third-party vendor applications, database and application monitoring tools (excluding workflow tools such as SharePoint and Microsoft Office)
• Smoothly led the transition across 10 projects of all sizes for Group-IT department’s QA consulting vendor from Cognizant to Accenture which swapped out 50 offshore and onshore testers within a 60-day window including support for onboarding, access controls, knowledge transfer for applications
• Transitioned and adopted governance policies and applied best practices for Group-IT and Group-IT QA
• Prepared for and participated in both Release Management (provided planning and signoff’s for the same)
• Medicare/Medicaid Reporting and Financial Reporting Projects Leadership in addition to test of multiple ETL processes

Confidential, Wilmington, DE

Senior QA Software Analyst - Level III & QA Lead / UAT

Responsibilities:

• Assist with analyzing QA and Production system environments, installation, configuration, validation and testing to gather and provide recommendations
• Recruited, developed and trained the onboarding of 15 QA and UAT SDET’s to assist with ongoing testing of applications
• Led various teams of SDET’s (consultants and FTE’s) on projects in various capacities including on technical and business aspects of the project, hands-on testing support, defect validation, configuration, installation and best practices.
• Liaised with team manager, PMO, developers and other project stakeholders to provide status updates, assist with resolving ongoing issues, understand and deliver on expectations and improve overall functionality, efficiency and quality
• Represent QA and UAT in daily status meetings with team to address and resolve access, environmental setup issues, defects and other challenges
• Design and execution of test scripts within ALM to ensure accuracy and thoroughness of tests within the scope of project
• Working closely with development team to ensure defects and issues are being identified and analyzed both rapidly and efficiently
• Monitored and resolved testing issues with internal team to understand and resolve challenges
• Hands-on testing on various projects including version update, P2 and various user defined business applications
• Cross-functioned as a UAT test engineer on certain projects
• Prepared for and participated in both Release Management (provided planning and signoff’s for the same)

Confidential

Senior QA Software Analyst

Responsibilities:

• Responsible for analyzing system requirements and developing a test plan for the project based on SDLC by performing Gap Analysis and major and minor function
• Wrote and executed Test Cases and Test Scripts after reviewing the business requirements and technical specifications
• Solid experience in performing Black box testing, Integration testing, System testing, data validation testing, end-to-end testing of the application and involved in white box testing
• Supported kick off meeting to understand basic expectation of upcoming release, identified data set up, roles and responsibilities and LOE of projects
• Interacted with Business Analysts, Developers and QA team to understand business, design of code, release notes and system demo
• Created and maintained Test Standards Document. Presentation of the QA Status report and the Defect Status reports in the weekly meeting
• Performed queries to the database using SQL to check successful Transaction & to create particular test cases. Developed complicated SQL using Toad for both front end and back end validation
• Involved in system integration testing, where all the components of the system were tested from end-to-end as a whole and insured that all interface protocols were being handled
• Review QA Test Plan (System, SIT) with cross functional team, updated test plan, baseline test plan and updated in each release and made baseline
• Identified Regression and acceptance test cases and edited details in test case using test script (SQL or shell script)
• Performed regression and retesting in each fix of defects to move all test cases further execution
• Executed Test cases for Sanity Testing, analyzed problem, if sanity testing failed, Planned Test cases based on Test Plan and identified discrepancies
• Use Unix Utilities to validate test case and identified code problem using log file to narrow down search
• Created defect report with test result statuses and discussed with upper management in staff meeting to resolved blocking defects
• Key learning support in major releases, discussed key issues to improve process

Confidential

Senior QA Software Analyst

Responsibilities:

• Interaction with Business Team, Business Requirement Gap Analysis, Customer Experience and Impact Analysis of application
• Contributed to and monitored test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures
• Interfaced regularly with peers and management regarding test related topics including the coordination of test related initiatives with QA Test Leads, Project Managers, Development Managers, and other QA Core team members
• Assessed risk to quality service based upon results of verification and validation. Monitored adherence to established test standards and procedures. Standardized QA Process using Testing Methodology, Process Improvement
• Expertise in Back End Testing and use of UNIX Utilities like awk, grep, sed, vi, network, process, file level, directory level, automation with Shell Scripting in data file validation testing. (Unix Log File Testing, Process validation, running process in background, etc.)
• Managed verification and validation activities for production modifications in production enhancements, interacted with user support in production testing
• Maintain document template libraries and internal project documentation like QA Test Plan, Local procedure, QA Test Results, etc.
• Organized and/or facilitated team member sessions in each new application to implement process
• Participated in both internal and external process improvement projects like QA, SIT, UAT Testing with business & marketing and external vendors team
• Strong Project Management skills like test planning with LOE, test estimation and resource plans and set up test environment

Confidential

QA Analyst

Responsibilities:

• Set up data for test cases and data validation using UNIX, SQL, and basic Shell Script
• Supported client server application to credit back customers which supported the application in real-time action from JAVA based front end to back end with different possible error scenario for customer database
• Project testing strategy, creation and execution of tests scripts, verification of test results, troubleshooting defects and tracking until closed/resolved
• Involved in screen-oriented testing with manual function testing with object testing and maintained business flow
• Extensively used UNIX to validate process-oriented testing like variable length data file validation
• Used Mercury Test Director and Quality Center for managing the overall testing effort to define and store information about test documents, requirements, scripts, schedules, and sessions
• Developed and reviewed SQL script with use of subquery, join, Oracle function, group by and order by clauses to validate all front-end transactions (insert, update, delete) for data validation
• Automated basic testing process in back end testing using shell script and understood developed script by developer
• Participated in requirement Gap Analysis, tracked defects, retested defects and performed regression testing in each release
• Used testing methodology to develop test cases using positive, negative, boundary testing and use sanity, E2E testing after each installation code process
• Interacted with cross-functional team to install software, understand application functionalities, resolved daily defects, blocking defects, etc.
• Involved with of new hires, staff meeting and testing of user guide and interact with user in SIT
• Participated in walk-though, inspections, reviews, and user group meeting
• Participated in Change Control meetings, provide QA signoffs and implement the product into production as needed
• Provided customer support in critical production issue and maintain production software as needed
• Involved in testing of User Guide, installation guide, and release notes for each deliverable of software