Principal Consultant Resume San Diego, CA - Hire IT People

SUMMARY:

A challenging position in enterprise software complex technical consulting, in - depth technical sales, professional services, Product Line Management (PLM) in a global software industry with emphasis on contact centers with Artificial Intelligence (AI) omni-channels.
Over 20 years professional leadership career with a unique combination of in-depth technological knowledge and expertise in contact center enterprise software, with active salesmanship in customer- and partner-facing sales and development. Strong team building and people management skills.

EXPERIENCE:

Confidential, San Diego, CA

Principal Consultant

Responsibilities:

Technological consulting, product management, design and implementation of complex telecommunications/Artificial Intelligence contact center solutions for commercial enterprise clients. Sold, drove and implemented a variety of communications solutions for a range of corporate clients, from startups through Confidential 100 corporations.
Manage and lead project implementations, field engineering support and assistance, technical consulting sales, system integration, PLM and PLM assistance in the contact center industry. Develop proposals and multiple ROI models.
Develop system design, architectures and implementations involving IVR, ACD, WFM, WFO, contact centers, data management systems for enterprise customers for a range of vertical industries, such as banking, healthcare and public utilities.
Established distribution channels in the USA and Mexico. AI software technologies proficiency: CallMiner, IBM Watson, Amazon AWS, Google, LumenVox.
Directed and developed delivery channels and VARs for 3Com contact center software product line; worked directly with end-user customers in defining and implementing complex software implementation and integration projects, ending with 3Com acquisition by Confidential.
Proficiency with ShoreTel contact center. Successfully led consultative global sales of new contact center software through the Confidential channel both, domestically and internationally.
Product managed and released a call center IVR analytics software package.
Provided field consultation to contact center PLM for incorporating custom features into new product releases.
Defined, positioned and sold complex enterprise contact center and corporate communications solutions (plus technical consulting, pre-sales, post-sales activities and large scale project implementations) for Confidential, 3Com and Cisco
Developed field sales, professional services and support of an enterprise e-mail management solution for Webline (bought by Cisco).
Supported all stages of solution from inception through numerous implementations, ending with product EOL.
Negotiated and directed implementation of a large scale call center solution for Deutsche Telecom in Germany (one of the largest European telecom providers).

Confidential, Novato, CA

Director, Product Line Management

Responsibilities:

Complex software systems across multiple platforms and media
Distributed data management systems (e.g. two - and three-tier architecture)
Multi-channel contact center technologies (IVR, ACD, VOIP, CTI, web-chat, web-collaboration)
Microsoft SQL, Oracle, Myself, Sybase, PeopleSoft, DB III, DB IV, MS Access
Data and voice switching platforms, computer telephony, interactive voice- and Web-response systems
Digital technologies/analysis of various human biometrics characteristics (voice recognition, face-scan, iris-scan)
SNMP, X.25, TCP/IP, IPX/SPX, NetBEUI drivers within LANs and WANs
T1, E1, SS7, ISDN, Frame Relay, X.25, ATM network architecture and protocols
C++, C, PHP, Visual Basic, PASCAL, FORTRAN, Assembly programming languages

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Principal Consultant Resume

San Diego, CA

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